User Management (RMM)

Overview

Space level access management allows administrators to give granular control to Users over their managed Customers.

Different access can be set to spaces in any location in the hierarchy and are automatically updated downstream to (all child, grandchild, etc.) spaces under the edited space.

The space level access affect the access to the space itself and all devices within the space.

Managing Access

Find the customer/space you would like to manage the access to.
Hover over the customer/space, click "..." and select "Manage Access", or click the "..." on the top right of the interactive content area and select Settings -> Access.

Users Access

This view contains all the Users granted explicit access to this customer/space.

NOTE: Global (tenant) Viewers and Global (tenant) Administrators are not listed here, but have access to all customers/spaces in the tenant.

Adding Users

Click the "Manage user access" button on the top right.

Adding internal users

Select if to add "Internal Users" to add a User created in the current tenant

Select the User from the list of the tenant's Users
Select the Access Level
Click "Add User"

Adding External (support) Users

Select "External Support" to invite a special support User that does not belong to the current tenant.

PICTURE

Provide the email of the User to invite
Select the Access Level
Click "Add User"

Removing Users

Hover over the User to remove in the list
Click the "..." options button
Click "Remove"

Group Access

This view contains all the Groups granted explicit access to this Space. PICTURE Same flow as the user flows for internal groups.

Managing Groups