Actions

Zenitel Client Call Functions

From Zenitel Wiki

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Making a Call

There are several ways of making a call:

  • Dial number in keypad + click green Call key.
  • Dial number using PC numeric keyboard + Enter.
  • Double-click an item in the Contacts, History or Favorites.
  • Double-click the USB button - double-clicking the USB button will establish the last active call.
  • Click the green Call key - A call can be made directly without entering a number by just clicking the Call key if it has been set as a DAK in Settings > Account > Direct Call Settings.

Answering a Call in Private Mode

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To answer a call in private mode:

  • Click the green key

To reject incoming call in private mode:

  • Click the red key

Actions during the Call

During an active call there are several actions that can be performed. These are:

  • Mute the call
  • Put the call on hold
  • Transfer the call

The user can also send a DTMF key by clicking one of the special function keys that are defined in Settings > Function key.

Mute / Hold / End-Call

Click the Mute, Hold, or End-Call keys to perform the desired functions.

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When call is muted, Mute icon will be shaded and appropriate call status will be set.

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When call is set on hold, Hold icon will be shaded and appropriate call status will be set.

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Transfer a Call

To transfer a call:

  1. Click the Transfer-Call key (forward-arrows symbol)
  2. Enter the number to transfer to
  3. Click the Transfer-Call key again

The active call will be transferred and immediately terminated in Zenitel Client.

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To cancel transfer call, press the Transfer-Call icon while there is number entered in the Transfer To field.

Call Queue

When Zenitel Client receives an incoming call while there is an active call in progress, a notification will be displayed about a call being placed in the queue.

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As soon as the active call is terminated, the first call in the queue will be answered.

Up to 4 incoming calls can be placed in the queue.

Numeric keyboard

All basic functions can be performed via the numeric keyboard on the PC.

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