Difference between revisions of "ITSV-3 (ICX-AlphaCom)"

Revision as of 01:35, 1 February 2021

ITSV-3 Phone in ICX or AlphaCom system

This article describes how to set up the ITSV-3 Video Intercom to operate in an ICX or AlphaCom system. The ITSV can be used for audio only, or it can also be used to show the video image from a Zenitel Video Door Station.

Licensing

The ITSV-3 requires a license.

ICX system: SIP station license (1002600700 ILS-SIP)
AlphaCom server: SIP station license (1009643001)

ICX-AlphaCom configuration

The Directory Number (SIP User ID) and Name of the ITSV-3 must be configured in the ICX or AlphaCom Server.

In AlphaPro, open Users & Stations and select a free user from the list box.
Enter Directory Number and Display Text, and enable the "SIP Station" flag. Set Codec = G.722.
Select Send All or Send Change to update to the server

Configure a SIP account for the ITSV-3 in the AlphaPro tool

Configuration of the ITSV-3

Network settings

Power up the ITSV-3 unit
Push on the touch screen, and select Settings > Status > Network status and make a note of the IP address.
Open a web browser on your computer, enter the IP address into the address bar (e.g. "http://192.168.0.160" or "192.168.0.160") and click Enter.
Enter the user name (default: admin) and password (default: alphaadmin) in the pop-up dialogue box and click Login
The very first time you log in you are prompted to change the password.

Make sure to make a note of the new password!

6. Select Network Settings > Ethernet Settings to configure the phone to use DHCP (obtain an IP address automatically) or Static IP address.

Network settings in the ITSV-3 phone

SIP account

Select Account > Account 1 > General Settings tab
Account active: Enable
Account name: Is shown in the LCD screen to identify the account
SIP Server: Enter the IP address of the ICX-AlphaCom
SIP User ID: Must match the number entered in the ICX-AlphaCom
SIP Authentication ID: This ID is identical to the "SIP User ID"
Display Name: This text is shown as Caller ID when placing a call
Press Save, then Apply to activate the settings

Setting up a SIP account in the ITSV-3

Configuration for Video

The ITSV-3 phone can be configured to show video image from the following Zenitel IP Video Stations:

The video is streamed directly from the camera to the ITSV-3. The ICX-AlphaCom Server is not involved in the video stream. The cameras must have a static IP address.

The directory number of the Video Door Station must be defined in the Camera List, together with the URL of the camera of the Video Door Station. When a call is received, the ITSV will look up in this Camera List, and find the correct URL for the associated camera.

Select Value-added Service > Add
Set "Door System Type" to Vingtor Stentofon
Set "Display Name" to Open Door
Set "Access Password" to 6
You might want to change the default System Ringtone to something else than DingDong when receiving call from the stations defined in this list.

Define "Vingtor Stentofon" as Door System

Press the button Configure to open the Camera List
In the Camera List, enter the directory number of the Video Door station and the camera URL:

Enter the directory number and the camera URL in the table

Select OK, then Add (or Save) to save the configuration.
If Enable Preview is checked, the video will be displayed also during incoming ringing. This requires that Enable Preview is check also in the Value-added Service > General Settings page.

What URL to use depends on the type/model of Video Door Station being used. Recommended protocol/url is in bold:

Protocol	URL	Example	Comment
Turbine TCIV+ (10083150x0)
RTSP/H264	rtsp://<username>:<password>@<IP address of the station>:554/media?encoder=H264	rtsp://admin:alphaadmin@10.9.5.187:554/media?encoder=H264	Authentication (username/password) always required
HTTP/MJPEG	http://<username>:<password>@<IP address of the station>:8090/mjpg/video.mjpg	http://admin:alphaadmin@10.9.5.187:8090/mjpg/video.mjpg	Authentication (username/password) always required
Turbine TCIV (10081150x0)
RTSP/H264	rtsp://<IP address of the camera>:554/<Stream 1 or 2>/RTSP/video	rtsp://10.9.5.61:554/2/RTSP/video	RTSP/H264 supported from firmware ver. 4.11. For earlier versions use HTTP/MJPEG.
RTSP/H264	rtsp://<username>:<password>@<IP address of the camera>:554/<Stream 1 or 2>/RTSP/video	rtsp://admin:alphaadmin@10.9.5.61:554/2/RTSP/video	RTSP Authentication is enabled under "Advanced Video Settings"
HTTP/MJPEG	http://<IP address of the camera>:8090/mjpg/video.mjpg	http://10.5.101.49:8090/mjpg/video.mjpg
HTTP/MJPEG	http://<username>:<password>@<IP address of the camera>:8090/mjpg/video.mjpg	http://admin:alphaadmin@10.5.101.49:8090/mjpg/video.mjpg	HTTP Authentication is enabled under "Video Settings"
IP Video Door Station (1401110100)
HTTP/MJPEG	http://<IP address of the camera>/mjpg/video.mjpg	http://10.5.101.48/mjpg/video.mjpg
HTTP/MJPEG	http://<user>:<password>@<IP address of the camera>/mjpg/video.mjpg	http://admin:1234@10.5.101.48/mjpg/video.mjpg	Enable authentication in "System Settings > Network > System".

Configuration of Video Stations

Configuration of the TCIV+ station (10083150x0)

By default the TCIV+ station is set to use RTSP/H264 with authentication enabled, and further settings should not be necessary in order to receive the video stream in ITSV-3.

To verify the settings:

Log on to the TCIV+ station (default username: admin, password: alphaadmin)
Select Advanced ICX-AlphaCom > Video Settings, and check the settings as below:

Video Settings in TCIV+. URL: rtsp://admin:alphaadmin@10.9.8.206:554/media?encoder=H264

Configuration of the TCIV station (10081150x0)

By default the TCIV station (as from firmware 4.11 and later) is set to use RTSP/H264 on stream 2, with authentication enabled, and further settings should not be necessary in order to receive the video stream in ITSV-3.

To verify the settings:

Log on to the TCIV station (default username: admin, password: alphaadmin)
Select Advanced ICX-AlphaCom > Video Settings, and check the settings as below:

Video Settings in TCIV. URL: rtsp://admin:alphaadmin@10.9.8.127:554/2/RTSP/video/

For TCIV with firmware version 4.9 or earlier HTTP/MJPEG must be used. See Turbine Video Settings

Configuration of the IP Video Door Station - 1401110100

In the camera the authentication for the image/video display can be enabled or disabled.

Log on to the CP-CAM camera (default username: admin, password: 1234)
Select System Settings > Network > System, and set Authentication required for Picture/Video to No or Yes as preferred.

Enable/disable authentication.

Set the resolution to 640 x 480 pixels:

Select System Settings > Camera, and set "Mode" to VGA (640 x 480).

Set resolution to VGA 640 x 480.

Call Forwarding

You can toggle Call Forwarding On/Off by means of the DND (Do Not Disturb) button on the phone. When DND is activated there is a red banner across the top of the screen. This can be achieved by using the Call Forward feature.

Swipe a finger from the top of the screen downwards to access the DND button.

The DND button

Configuration of DND:
In the Account settings,select the actual account. Under the Call Settings tab find the fields for DND Call feature On and DND call feature Off:

In the DND Call Feature On enter 71 + destination directory number. When DND is activated, the station will dial the command in the field. Press " * " or wait 10 seconds for the call forward to be activated
In the DND Call Feature Off enter 70. This will deactivate the Call Forward feature.

Activate Call Forwarding to 104 when DND is on

As an alternative one can enter an Event Trigger Number, and use the event handler in ICX-AlphaCom to activate features when DND is turned on or off

When DND is activated there is a red banner across the top of the screen.

Red banner shows that DND is activated

Using ITSV-3 as operator station

As from AMC-IP version 13.1.3.3 and ICX-Core version 1.0.3.2 it is possible to use the ITSV-3 as operator station in systems which are integrated with a VMS or an access control system.

The description in this paragraph has been tested with several integrations; before deployment it is however important to test this to ensure satisfactory operation on site.

To be able to use the ITSV-3 as an operator intercom, the following setting must be made:

Log in into the ITSV-3 web page
Navigate to Call Settings related to the account that is used to connect to the ICX or AlphaCom.
Make the setting as indicated in the picture below

Set ITSV-3 as "Intercom"

Using the ITSV-3 as operator station works best if calls to Ringing Groups are used instead of call requests. For this purpose the functionality of the ringing group feature has been extended such that also CRMV stations with IP-DAK48 panels can be used; it is therefore possible to mix the ITSV-3 with other operator station types in the same ringing group.

Add all operators (even if there is only 1 operator) as member in a Ringing Group - By default Groups 51-60 are setup as Ringing Group in ICX and AlphaCom

Add operator stations to a Ringing Group

Program the call buttons of sub-stations to make a call to a Ringing Group - for instance, use I 6701 to make a call to all operators in the first Ringing Group, group 51

Programming a DAK key to call a Ringing Group

Troubleshooting

To do a network trace on a ITSV-3, see ITSV-3 - Capture Trace

@@ Line 5: / Line 5: @@
-== Licensing ==
+==Licensing==
 The ITSV-3 requires a license.
-* '''ICX system''': SIP station license (1002600700 ILS-SIP)
-* '''AlphaCom server''': SIP station license (1009643001)
-== ICX-AlphaCom configuration ==
+*'''ICX system''': SIP station license (1002600700 ILS-SIP)
+*'''AlphaCom server''': SIP station license (1009643001)
+==ICX-AlphaCom configuration==
 The Directory Number (SIP User ID) and Name of the ITSV-3 must be configured in the ICX or AlphaCom Server.
-# In AlphaPro, open '''Users & Stations''' and select a free user from the list box.
+#In AlphaPro, open '''Users & Stations''' and select a free user from the list box.
-# Enter '''Directory Number''' and '''Display Text''', and enable the "'''SIP Station'''" flag. Set Codec = '''G.722'''.
+#Enter '''Directory Number''' and '''Display Text''', and enable the "'''SIP Station'''" flag. Set Codec = '''G.722'''.
-# Select '''Send All''' or '''Send Change''' to update to the server
+#Select '''Send All''' or '''Send Change''' to update to the server
 [[File:SIP User ICX.png|thumb|left|700px|Configure a SIP account for the ITSV-3 in the AlphaPro tool]]
 <br style="clear:both;" />
-== Configuration of the ITSV-3 ==
+==Configuration of the ITSV-3==
-===Network settings  ===
+===Network settings===
-# Power up the ITSV-3 unit
-# Push on the touch screen, and select '''Settings''' > '''Status''' > '''Network status''' and make a note of the IP address.
+#Power up the ITSV-3 unit
-# Open a web browser on your computer, enter the IP address into the address bar (e.g. <nowiki>"http://192.168.0.160"</nowiki> or "192.168.0.160") and click '''Enter'''.
+#Push on the touch screen, and select '''Settings''' > '''Status''' > '''Network status''' and make a note of the IP address.
-# Enter the user name (default: '''admin''') and password (default: '''alphaadmin''') in the pop-up dialogue box and click '''Login'''
+#Open a web browser on your computer, enter the IP address into the address bar (e.g. <nowiki>"http://192.168.0.160"</nowiki> or "192.168.0.160") and click '''Enter'''.
-# The very first time you log in you are prompted to change the password.
+#Enter the user name (default: '''admin''') and password (default: '''alphaadmin''') in the pop-up dialogue box and click '''Login'''
+#The very first time you log in you are prompted to change the password.
 {{note|Make sure to make a note of the new password!}}
 :6. Select '''Network Settings''' > '''Ethernet Settings'''  to configure the phone to use '''DHCP''' (obtain an IP address automatically) or '''Static IP address'''.
 [[File:ITSV-3 Network.png|thumb|700px|left|Network settings in the ITSV-3 phone]]
 <br style="clear:both;" />
-=== SIP account ===
+===SIP account===
-# Select '''Account''' > '''Account 1''' > '''General Settings''' tab
+#Select '''Account''' > '''Account 1''' > '''General Settings''' tab
-# '''Account active''': Enable
+#'''Account active''': Enable
-# '''Account name''': Is shown in the LCD screen to identify the account
+#'''Account name''': Is shown in the LCD screen to identify the account
-# '''SIP Server''': Enter the IP address of the ICX-AlphaCom
+#'''SIP Server''': Enter the IP address of the ICX-AlphaCom
-# '''SIP User ID''': Must match the number entered in the ICX-AlphaCom
+#'''SIP User ID''': Must match the number entered in the ICX-AlphaCom
-# '''SIP Authentication ID''': This ID is identical to the "SIP User ID"
+#'''SIP Authentication ID''': This ID is identical to the "SIP User ID"
-# '''Display Name''': This text is shown as Caller ID when placing a call
+#'''Display Name''': This text is shown as Caller ID when placing a call
-# Press '''Save''', then '''Apply''' to activate the settings
+#Press '''Save''', then '''Apply''' to activate the settings
 [[File:ITSV-3 Accounts.png|thumb|700px|left|Setting up a SIP account in the ITSV-3]]
@@ Line 48: / Line 52: @@
 <br>
-=== Configuration for Video ===
+===Configuration for Video===
 The ITSV-3 phone can be configured to show video image from the following Zenitel IP Video Stations:
-* [[TCIV-2+|Turbine TCIV+ Series]]
-* [[:Category:Stations#Turbine_stations|Turbine Compact IP Video - TCIV]]
+*[[TCIV-2+|Turbine TCIV+ Series]]
-* [[IP Video Door Station - 1401110100]]
+*[[:Category:Stations#Turbine_stations|Turbine Compact IP Video - TCIV]]
+*[[IP Video Door Station - 1401110100]]
 The video is streamed directly from the camera to the ITSV-3. The ICX-AlphaCom Server is not involved in the video stream. The cameras must have a static IP address.
@@ Line 58: / Line 63: @@
 The directory number of the Video Door Station must be defined in the Camera List, together with the URL of the camera of the Video Door Station. When a call is received, the ITSV will look up in this Camera List, and find the correct URL for the associated camera.
-* Select '''Value-added Service''' > '''Add'''
+*Select '''Value-added Service''' > '''Add'''
-* Set "Door System Type" to '''Vingtor Stentofon'''
+*Set "Door System Type" to '''Vingtor Stentofon'''
-* You might want to change the default System Ringtone to something else than '''DingDong''' when receiving call from the stations defined in this list.
+*Set "Display Name" to Open Door
+*Set "Access Password" to 6
+*You might want to change the default System Ringtone to something else than '''DingDong''' when receiving call from the stations defined in this list.
-[[File:ITSV-3 DoorSystem.png|thumb|700px|left|Define "Vingtor Stentofon" as Door System]]
+[[File:ITSV-3 Door Open.jpg|alt=|left|thumb|700x700px|Define "Vingtor Stentofon" as Door System]]
 <br style="clear:both;" />
-* Press the button '''Configure''' to open the Camera List
+*Press the button '''Configure''' to open the Camera List
-* In the Camera List, enter the directory number of the Video Door station and the camera URL:
+*In the Camera List, enter the directory number of the Video Door station and the camera URL:
 [[File:ITSV-3 CameraList.png|thumb|700px|left|Enter the directory number and the camera URL in the table]]
 <br style="clear:both;" />
-* Select '''OK''', then '''Add''' (or Save) to save the configuration.
+*Select '''OK''', then '''Add''' (or Save) to save the configuration.
-* If '''Enable Preview''' is checked, the video will be displayed also during incoming ringing. This requires that '''Enable Preview''' is check also in the '''Value-added Service''' > '''General Settings''' page.
+*If '''Enable Preview''' is checked, the video will be displayed also during incoming ringing. This requires that '''Enable Preview''' is check also in the '''Value-added Service''' > '''General Settings''' page.
 What URL to use depends on the type/model of Video Door Station being used. Recommended protocol/url is in '''bold''':
 {| border="1"
-! style="background:#ffd400; |'''Protocol'''
+! style="background:#ffd400; " |'''Protocol'''
-! style="background:#ffd400; |'''URL'''
+! style="background:#ffd400; " |'''URL'''
-! style="background:#ffd400; |'''Example'''
+! style="background:#ffd400; " |'''Example'''
-! style="background:#ffd400; |'''Comment'''
+! style="background:#ffd400; " |'''Comment'''
 |-
-| colspan=4; style="background:#D5DAE3;| '''''Turbine TCIV+ (10083150x0)'''''
+| colspan="4;" style="background:#D5DAE3;" |'''''Turbine TCIV+ (10083150x0)'''''
 |-
-| '''RTSP/H264''' ||align=center|rtsp://<username>:<password>@<IP address of the station>:554/media?encoder=H264||align=center|<nowiki>rtsp://admin:alphaadmin@10.9.5.187:554/media?encoder=H264</nowiki>||Authentication (username/password) always required
+|'''RTSP/H264'''|| align="center" |rtsp://<username>:<password>@<IP address of the station>:554/media?encoder=H264|| align="center" |<nowiki>rtsp://admin:alphaadmin@10.9.5.187:554/media?encoder=H264</nowiki>||Authentication (username/password) always required
 |-
-| HTTP/MJPEG|| align=center| http://<username>:<password>@<IP address of the station>:8090/mjpg/video.mjpg ||align=center|<nowiki>http://admin:alphaadmin@10.9.5.187:8090/mjpg/video.mjpg</nowiki>||Authentication (username/password) always required
+|HTTP/MJPEG|| align="center" |http://<username>:<password>@<IP address of the station>:8090/mjpg/video.mjpg|| align="center" |<nowiki>http://admin:alphaadmin@10.9.5.187:8090/mjpg/video.mjpg</nowiki>||Authentication (username/password) always required
 |-
-| colspan=4; style="background:#D5DAE3;|'''''Turbine TCIV (10081150x0)'''''
+| colspan="4;" style="background:#D5DAE3;" |'''''Turbine TCIV (10081150x0)'''''
 |-
-| RTSP/H264 ||align=center|rtsp://<IP address of the camera>:554/<Stream 1 or 2>/RTSP/video||align=center|<nowiki>rtsp://10.9.5.61:554/2/RTSP/video</nowiki>||RTSP/H264 supported from firmware ver. 4.11. For earlier versions use HTTP/MJPEG.
+|RTSP/H264|| align="center" |rtsp://<IP address of the camera>:554/<Stream 1 or 2>/RTSP/video|| align="center" |<nowiki>rtsp://10.9.5.61:554/2/RTSP/video</nowiki>||RTSP/H264 supported from firmware ver. 4.11. For earlier versions use HTTP/MJPEG.
 |-
-| '''RTSP/H264''' ||align=center|rtsp://<username>:<password>@<IP address of the camera>:554/<Stream 1 or 2>/RTSP/video||align=center|<nowiki>rtsp://admin:alphaadmin@10.9.5.61:554/2/RTSP/video</nowiki>||RTSP Authentication is enabled under "Advanced Video Settings"
+|'''RTSP/H264'''|| align="center" |rtsp://<username>:<password>@<IP address of the camera>:554/<Stream 1 or 2>/RTSP/video|| align="center" |<nowiki>rtsp://admin:alphaadmin@10.9.5.61:554/2/RTSP/video</nowiki>||RTSP Authentication is enabled under "Advanced Video Settings"
 |-
-| HTTP/MJPEG|| align=center| http://<IP address of the camera>:8090/mjpg/video.mjpg ||align=center|<nowiki>http://10.5.101.49:8090/mjpg/video.mjpg</nowiki>||&nbsp;
+|HTTP/MJPEG|| align="center" |http://<IP address of the camera>:8090/mjpg/video.mjpg|| align="center" |<nowiki>http://10.5.101.49:8090/mjpg/video.mjpg</nowiki>||&nbsp;
 |-
-| HTTP/MJPEG|| align=center| http://<username>:<password>@<IP address of the camera>:8090/mjpg/video.mjpg ||align=center|<nowiki>http://admin:alphaadmin@10.5.101.49:8090/mjpg/video.mjpg</nowiki>||HTTP Authentication is enabled under "Video Settings"
+|HTTP/MJPEG|| align="center" |http://<username>:<password>@<IP address of the camera>:8090/mjpg/video.mjpg|| align="center" |<nowiki>http://admin:alphaadmin@10.5.101.49:8090/mjpg/video.mjpg</nowiki>||HTTP Authentication is enabled under "Video Settings"
 |-
-| colspan=4; style="background:#D5DAE3;|'''''IP Video Door Station (1401110100)'''''
+| colspan="4;" style="background:#D5DAE3;" |'''''IP Video Door Station (1401110100)'''''
 |-
-| HTTP/MJPEG||align=center|http://<IP address of the camera>/mjpg/video.mjpg||align=center|<nowiki>http://10.5.101.48/mjpg/video.mjpg</nowiki>|| &nbsp;
+|HTTP/MJPEG|| align="center" |http://<IP address of the camera>/mjpg/video.mjpg|| align="center" |<nowiki>http://10.5.101.48/mjpg/video.mjpg</nowiki>||&nbsp;
 |-
-| '''HTTP/MJPEG''' ||align=center|http://<user>:<password>@<IP address of the camera>/mjpg/video.mjpg||align=center|<nowiki>http://admin:1234@10.5.101.48/mjpg/video.mjpg</nowiki>|| Enable authentication in "System Settings > Network > System".
+|'''HTTP/MJPEG'''|| align="center" |http://<user>:<password>@<IP address of the camera>/mjpg/video.mjpg|| align="center" |<nowiki>http://admin:1234@10.5.101.48/mjpg/video.mjpg</nowiki>||Enable authentication in "System Settings > Network > System".
 |-
 |}
@@ Line 108: / Line 115: @@
 <br><br>
-== Configuration of Video Stations ==
+==Configuration of Video Stations==
-=== Configuration of the TCIV+ station (10083150x0) ===
+===Configuration of the TCIV+ station (10083150x0)===
 By default the TCIV+ station is set to use RTSP/H264 with authentication enabled, and further settings should not be necessary in order to receive the video stream in ITSV-3.
 To verify the settings:
-* Log on to the TCIV+ station (default username: '''admin''', password: '''alphaadmin''')
-* Select '''Advanced ICX-AlphaCom''' > '''Video Settings''', and check the settings as below:
+*Log on to the TCIV+ station (default username: '''admin''', password: '''alphaadmin''')
+*Select '''Advanced ICX-AlphaCom''' > '''Video Settings''', and check the settings as below:
 [[File:ITSV-3 TCIV+ settings.png|thumb|700px|left|Video Settings in TCIV+. URL: ''rtsp://admin:alphaadmin@10.9.8.206:554/media?encoder=H264'' ]]
@@ Line 121: / Line 129: @@
 <br><br>
-=== Configuration of the TCIV station (10081150x0) ===
+===Configuration of the TCIV station (10081150x0)===
 By default the TCIV station (as from firmware 4.11 and later) is set to use RTSP/H264 on stream 2, with authentication enabled, and further settings should not be necessary in order to receive the video stream in ITSV-3.
 To verify the settings:
-* Log on to the TCIV station (default username: '''admin''', password: '''alphaadmin''')
-* Select '''Advanced ICX-AlphaCom''' > '''Video Settings''', and check the settings as below:
+*Log on to the TCIV station (default username: '''admin''', password: '''alphaadmin''')
+*Select '''Advanced ICX-AlphaCom''' > '''Video Settings''', and check the settings as below:
 [[File:ITSV-3_TCIV_settings.png|thumb|700px|left|Video Settings in TCIV. URL: ''rtsp://admin:alphaadmin@10.9.8.127:554/2/RTSP/video/'' ]]
@@ Line 133: / Line 142: @@
 For TCIV with firmware version 4.9 or earlier HTTP/MJPEG must be used. See [[Turbine Video Settings]]
-=== Configuration of the IP Video Door Station - 1401110100 ===
+===Configuration of the IP Video Door Station - 1401110100===
 In the camera the authentication for the image/video display can be enabled or disabled.
-* Log on to the CP-CAM camera (default username: '''admin''', password: '''1234''')
-* Select '''System Settings''' > '''Network''' > '''System''', and set '''Authentication required for Picture/Video''' to No or Yes as preferred.
+*Log on to the CP-CAM camera (default username: '''admin''', password: '''1234''')
+*Select '''System Settings''' > '''Network''' > '''System''', and set '''Authentication required for Picture/Video''' to No or Yes as preferred.
 [[File:SnomVideo3.png|thumb|700px|left|Enable/disable authentication.]]
@@ Line 143: / Line 153: @@
 Set the resolution to 640 x 480 pixels:
-* Select '''System Settings''' > '''Camera''', and set "Mode" to '''VGA (640 x 480)'''.
+*Select '''System Settings''' > '''Camera''', and set "Mode" to '''VGA (640 x 480)'''.
 [[File:CPCAM_Res_640.PNG|thumb|700px|left|Set resolution to VGA 640 x 480.]]
@@ Line 149: / Line 160: @@
 <br><br>
-== Call Forwarding ==
+==Call Forwarding==
 You can toggle Call Forwarding On/Off by means of the DND (Do Not Disturb) button on the phone. When DND is activated there is a red banner across the top of the screen. This can be achieved by using the [[Call Forward feature]].
@@ Line 158: / Line 169: @@
 Configuration of DND:<br>
 In the '''Account''' settings,select the actual account. Under the '''Call Settings''' tab find the fields for '''DND Call feature On''' and '''DND call feature Off''':
-* In the DND Call Feature On enter '''71 + destination directory number'''. When DND is activated, the station will dial the command in the field. Press " * " or wait 10 seconds for the call forward to be activated
-* In the DND Call Feature Off enter '''70'''. This will deactivate the Call Forward feature.
+*In the DND Call Feature On enter '''71 + destination directory number'''. When DND is activated, the station will dial the command in the field. Press " * " or wait 10 seconds for the call forward to be activated
+*In the DND Call Feature Off enter '''70'''. This will deactivate the Call Forward feature.
 [[File:CallForward_ITSV3_Alphacom.png|thumb|700px|left|Activate Call Forwarding to 104 when DND is on]]
 <br style="clear:both;" />
@@ Line 177: / Line 190: @@
 The description in this paragraph has been tested with several integrations; before deployment it is however important to test this to ensure satisfactory operation on site. }}
 To be able to use the ITSV-3 as an operator intercom, the following setting must be made:
 *Log in into the ITSV-3 web page
 *Navigate to '''Call Settings''' related to the account that is used to connect to the ICX or AlphaCom.
 *Make the setting as indicated in the picture below
 [[Image:ITSV-3 AA.png|thumb|left|500px|Set ITSV-3 as "Intercom"]]
 <br style="clear:both;" />
 Using the ITSV-3 as operator station works best if calls to Ringing Groups are used instead of call requests. For this purpose the functionality of the ringing group feature has been extended such that  also CRMV stations with IP-DAK48 panels can be used; it is therefore possible to mix the ITSV-3 with other operator station types in the same ringing group.
 *Add all operators (even if there is only 1 operator) as member in a Ringing Group - By default Groups 51-60 are setup as Ringing Group in ICX and AlphaCom
 [[Image:RingingGroup.png|thumb|left|500px|Add operator stations to a Ringing Group]]
 <br style="clear:both;" />
 *Program the call buttons of sub-stations to make a call to a Ringing Group - for instance, use '''I 6701''' to make a call to all operators in the first Ringing Group, group 51
 [[Image:DAKkeys.png|thumb|left|500px|Programming a DAK key to call a Ringing Group]]
 <br style="clear:both;" />
-== Troubleshooting ==
+==Troubleshooting==
-* To do a network trace on a ITSV-3, see [[ITSV-3 - Capture Trace]]
+*To do a network trace on a ITSV-3, see [[ITSV-3 - Capture Trace]]
 [[Category:Video]]