Timeout of conversation (Event Handler)

Calls can be automatically terminated after a preset time. In general there is a global Conversation Timeout, which is applicable to all calls in the system.

If there is a need to have individual call timeout for one (or a few) specific stations, one can use the Event Handler to start an individual timer using the $ST (Set_Timer) command, and cancel the call at timeout.

In AlphaPro, go to Exchange and System -> Events, press Insert and create the following events:

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Event 1: Start/stop the timer:

Start the timer when call starts (180 sec), and stop the timer when call ends

Action commands:

$ST L%1.dir w%chg(1800,0) L%2.dir

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Event 2: Cancel the call at timeout:

Cancel the call when timeout

Action commands:

$C L%1.dir

If you want to add a the reason for call termination in the system log, you can add the LOG statement:

Log that the call has been terminated due to timeout

Action commands:

$C L%1.dir
LOG "Cancelled due to Timeout at %1.dir %1.nam" 

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If the timeout should apply to a number of stations the easiest way is to assign the stations concerned to a UDP group, and then set the UDP group as Event Owner instead of the 'The station' in the above events.