CRM IV - Control Room Master

Control Room Master Module

CRM-IV with all optional modules

Highlights

• Compact flush mount station with single-touch keys and 4x20 character display with backlight
• 1 Handset and 2 additional single-touch key modules (each with 48 keys) can be attached
• Call-in annunciation with full display information
• Queuing of calls according to priority and time of arrival, 256 priority levels
• Parallel servers and transfer of command support
• Display information on station name/number or Call Request description
• Auto acknowledgment to call-in point by flashing station lamp, voice message and ringing
• Single-touch access to stations, group calls, audio monitoring, public address zones, radio channels and telephone lines
• Single-touch keys has 1 green and 1 red indicator LED each. Keys has PTT function and programmable cancel function on key release
• Programmable LED and buzzer functions
• Technical alarms with 60 different display texts and 256 priority levels
• Noise canceling goose-neck microphone with automatic sensitivity adjustment
• Line monitoring of all extension lines

Additional Documentation

For more documentation please see http://www.zenitel.com/product/product/control-room-master-iv

Installation

Software requirements

• Requires AMC software 07.20 or newer in the exchange. Programming: AlphaPro 07.20 or newer.

Configuration

DAK leds

The CRM IV leds are configured from the Event Handler in AlphaPro. The leds are controlled by the IND command. Go to Users & Stations, select the CRM IV in the list box, and press Events. Insert an event as described below.

Private Call received

Event Owner:	The CRM IV station	Enter the physical station number
Event type:	9 - Private Ringing Mode
Subevent:	N/A
When change to:	ON or OFF
When related to:	All
Action:	IND %1.phy %1.dak(I%2.dir) 1 3	Replace I%2.dir with I2%.dir* to make it work with DAK keys containing longer strings e.g. "I202 M"

This will turn on the red led, flashing fast, in the assosiated DAK key when a Private Call is received.

Call Request received

Event Owner:	The CRM IV station	Enter the physical station number
Event type:	10 - Received mail
Subevent:	N/A
When change to:	ON or OFF
When related to:	All
Action:	IND %1.phy %1.dak(I%2.dir) 1 3	Replace I%2.dir with I2%.dir* to make it work with DAK keys containing longer strings e.g. "I202 M"

This will turn on the red led, flashing fast, in the assosiated DAK key when a Call Request is received.

Outgoing Conversation

Event Owner:	The CRM IV station	Enter the physical station number
Event type:	08 - Conversation - Outgoing
Subevent:	N/A
When change to:	ON or OFF
When related to:	All
Action:	IND %1.phy %1.dak(I%2.dir) 2 1	Replace I%2.dir with I2%.dir* to make it work with DAK keys containing longer strings e.g. "I202 M"

This will turn on the green led in the assosiated DAK key when an outgoing call is made.

Incoming Conversation

Insert a new event with the following parameters:

Event Owner:	The CRM IV station	Enter the physical station number
Event type:	07 - Conversation - Incoming
Subevent:	N/A
When change to:	ON or OFF
When related to:	All
Action:	IND %1.phy %1.dak(I%2.dir) 2 1	Replace I%2.dir with I2%.dir* to make it work with DAK keys containing longer strings e.g. "I202 M"

This will turn on the green led in the assosiated DAK key when an incoming call is received.

Buzzer

Buzzer active during Call Request

Insert a new event with the following parameters:

Event Owner:	The CRM IV station	Enter the physical station number
Event type:	12 - Priority Mail in Idle
Subevent:	N/A
When change to:	ON or OFF
When related to:	All
Action:	IND %1.phy 1023 1 2

This will turn on the internal buzzer when a call request is received. The buzzer will be silent during conversartion.

Backlight

Backlight lit whenever calls are present in the queue

Insert a new event with the following parameters:

Event Owner:	The CRM IV station	Enter the physical station number
Event type:	6 - Priority Mail Present
Subevent:	N/A
When change to:	ON or OFF
When related to:	All
Action:	IND %1.phy 1024 1 1

This will turn on the backlight in the display whenever there is a station in the call queue.

Applications

See Category: Control Room Applications

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