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{{con}}
{{AI}}
{{AI}}
[[File:ITS-1 ICX.png|thumb|right|500px|ITS-1 Phone in ICX-AlphaCom or AlphaCom XE system]]
[[File:ITS-1 ICX.png|thumb|right|500px|ITS-1 Phone in ICX-AlphaCom or AlphaCom XE system]]
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#Select '''Send All''' or '''Send Change''' to update to the server
#Select '''Send All''' or '''Send Change''' to update to the server


[[File:SIP User ICX.png|thumb|left|700px|Configure a SIP account for the ITSV-5 in the AlphaPro tool]]
[[File:SIP User ICX.png|thumb|left|700px|Configure a SIP account for the ITS-1 in the AlphaPro tool]]
<br style="clear:both;" />
<br style="clear:both;" />


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:6. Select '''Network Settings''' > '''Ethernet Settings'''  to configure the phone to use '''DHCP''' (obtain an IP address automatically) or '''Static IP address'''.
:6. Select '''Network Settings''' > '''Ethernet Settings'''  to configure the phone to use '''DHCP''' (obtain an IP address automatically) or '''Static IP address'''.


[[File:ITSV-4 Network.png|thumb|700px|left|Network settings in the ITSV-5 phone]]
[[File:ITSV-4 Network.png|thumb|700px|left|Network settings in the ITS-1]]
<br style="clear:both;" />
<br style="clear:both;" />


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The ITS-1 phone can be configured to show video image from the following Zenitel IP Video Stations:  
The ITS-1 phone can be configured to show video image from the following Zenitel IP Video Stations:  


*[[TCIV-2+|Turbine TCIV+ Series]]
* [[TCIV-2+|Turbine TCIV+ Series]]
*[[:Category:Stations#Turbine_stations|Turbine Compact IP Video - TCIV]]
* [[ZSD-1]]
*[[IP Video Door Station - 1401110100]]
*[[ZSD-1]]


The video is streamed directly from the camera to the ITS-1. The ICX-AlphaCom Server is not involved in the video stream. The cameras must have a static IP address.
The video is streamed directly from the camera to the ITS-1. The ICX-AlphaCom Server is not involved in the video stream. The cameras must have a static IP address.
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|HTTP/MJPEG|| align="center" |http://<username>:<password>@<IP address of the station>:8090/mjpg/video.mjpg|| align="center" |<nowiki>http://admin:alphaadmin@10.9.5.187:8090/mjpg/video.mjpg</nowiki>||By default, authentication (username/password) is required.
|HTTP/MJPEG|| align="center" |http://<username>:<password>@<IP address of the station>:8090/mjpg/video.mjpg|| align="center" |<nowiki>http://admin:alphaadmin@10.9.5.187:8090/mjpg/video.mjpg</nowiki>||By default, authentication (username/password) is required.
'''Port 8090 must be enabled''' in the station [[Firewall_(IP_Stations)|firewall]]
'''Port 8090 must be enabled''' in the station [[Firewall_(IP_Stations)|firewall]]
|-
| colspan="4;" style="background:#D5DAE3;" |'''''Turbine TCIV (10081150x0)'''''
|-
|RTSP/H264|| align="center" |rtsp://<IP address of the camera>:554/<Stream 1 or 2>/RTSP/video|| align="center" |<nowiki>rtsp://10.9.5.61:554/2/RTSP/video</nowiki>||RTSP/H264 supported from firmware ver. 4.11. For earlier versions use HTTP/MJPEG.
|-
|'''RTSP/H264'''|| align="center" |rtsp://<username>:<password>@<IP address of the camera>:554/<Stream 1 or 2>/RTSP/video|| align="center" |<nowiki>rtsp://admin:alphaadmin@10.9.5.61:554/2/RTSP/video</nowiki>||RTSP Authentication is enabled under "Advanced Video Settings"
|-
|HTTP/MJPEG|| align="center" |http://<IP address of the camera>:8090/mjpg/video.mjpg|| align="center" |<nowiki>http://10.5.101.49:8090/mjpg/video.mjpg</nowiki>||&nbsp;
|-
|HTTP/MJPEG|| align="center" |http://<username>:<password>@<IP address of the camera>:8090/mjpg/video.mjpg|| align="center" |<nowiki>http://admin:alphaadmin@10.5.101.49:8090/mjpg/video.mjpg</nowiki>||HTTP Authentication is enabled under "Video Settings"
|-
| colspan="4;" style="background:#D5DAE3;" |'''''IP Video Door Station (1401110100)'''''
|-
|HTTP/MJPEG|| align="center" |http://<IP address of the camera>/mjpg/video.mjpg|| align="center" |<nowiki>http://10.5.101.48/mjpg/video.mjpg</nowiki>||&nbsp;
|-
|'''HTTP/MJPEG'''|| align="center" |http://<user>:<password>@<IP address of the camera>/mjpg/video.mjpg|| align="center" |<nowiki>http://admin:1234@10.5.101.48/mjpg/video.mjpg</nowiki>||Enable authentication in "System Settings > Network > System".
|-
|-
|}
|}


<br><br>
<br><br>
{{note|Starting with firmware version 1.0.1.33 on ITSV-5, the authentication credentials for the RTSP stream on TCIV+/TCIV are same as the login credentials to TCIV+/TCIV Web}}
{{note|The authentication credentials for the RTSP stream on TCIV+/TCIV are same as the login credentials to TCIV+/TCIV Web}}


==Configuration of Video Stations==
==Configuration of Video Stations==
===Configuration of the TCIV+ station (10083150x0)===  
===Configuration of the TCIV+ station (10083150x0)===  
By default the TCIV+ station is set to use RTSP/H264 with authentication enabled, and further settings should not be necessary in order to receive the video stream in ITSV-5.  
By default the TCIV+ station is set to use RTSP/H264 with authentication enabled, and further settings should not be necessary in order to receive the video stream in ITS-1.  


To verify the settings:
To verify the settings:
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[[File:ITSV-3 TCIV+ settings.png|thumb|700px|left|Video Settings in TCIV+. URL: ''rtsp://admin:alphaadmin@10.9.8.206:554/media?encoder=H264'' ]]
[[File:ITSV-3 TCIV+ settings.png|thumb|700px|left|Video Settings in TCIV+. URL: ''rtsp://admin:alphaadmin@10.9.8.206:554/media?encoder=H264'' ]]
<br style="clear:both;" />
<br style="clear:both;" />
<br><br>
===Configuration of the TCIV station (10081150x0)===
By default the TCIV station (as from firmware 4.11 and later) is set to use RTSP/H264 on stream 2, with authentication enabled, and further settings should not be necessary in order to receive the video stream in ITSV-5.
To verify the settings:
*Log on to the TCIV station (default username: '''admin''', password: '''alphaadmin''')
*Select '''Advanced ICX-AlphaCom''' > '''Video Settings''', and check the settings as below:
[[File:ITSV-3_TCIV_settings.png|thumb|700px|left|Video Settings in TCIV. URL: ''rtsp://admin:alphaadmin@10.9.8.127:554/2/RTSP/video/'' ]]
<br style="clear:both;" />
For TCIV with firmware version 4.9 or earlier HTTP/MJPEG must be used. See [[Turbine Video Settings]]
===Configuration of the IP Video Door Station - 1401110100===
In the camera the authentication for the image/video display can be enabled or disabled.
*Log on to the CP-CAM camera (default username: '''admin''', password: '''1234''')
*Select '''System Settings''' > '''Network''' > '''System''', and set '''Authentication required for Picture/Video''' to No or Yes as preferred.
[[File:SnomVideo3.png|thumb|700px|left|Enable/disable authentication.]]
<br style="clear:both;" />
Set the resolution to 640 x 480 pixels:
*Select '''System Settings''' > '''Camera''', and set "Mode" to '''VGA (640 x 480)'''.
[[File:CPCAM_Res_640.PNG|thumb|700px|left|Set resolution to VGA 640 x 480.]]
<br style="clear:both;" />
<br><br>
==Call Forwarding==
You can toggle Call Forwarding On/Off by means of the DND (Do Not Disturb) button on the phone. When DND is activated there is a red banner across the top of the screen.
The forwarding is achieved by configuring the ITSV to dial an Event Trigger code when DND is activated, which in the ICX-AlphaCom is configured to activate the [[Call Forward feature]].
'''Activate DND:'''<br>
Swipe a finger from the top of the screen downwards to access the DND button.
[[File:ITSV-4 DND Toggle.png|thumb|500px|left|The DND button]]
<br style="clear:both;" />
When DND is activated there is a red banner across the top of the screen.
[[File:ITSV-4 DND Enabled.png|thumb|500px|left|Red banner shows that DND is activated]]
<br style="clear:both;" />
'''Configuration of DND in the ITSV-5''':<br>
In the '''Account''' settings, select the actual account. Under the '''Call Settings''' tab find the fields for '''DND Call feature On''' and '''DND call feature Off''':
*In the DND Call Feature On enter '''9533'''. When DND is activated, the station will dial this number, and trigger the Event Handler. 9533 is the default Event Trigger number. Any event trigger number can be used.
*In the DND Call Feature Off enter '''70'''. This will deactivate the Call Forward feature.
[[File:ITSV dndevent.png|thumb|700px|left|Dial event trigger code 9533 when DND is on]]
<br style="clear:both;" />
'''Configuration of DND in the ICX-AlphaCom''':<br>
In AlphaPro, '''Users & stations''', select the ITSV station from the list box, and select '''Events'''. '''Insert''' the following event:
[[File:ITSV transferevent.png|thumb|700px|left|When event trigger 9533 is dialed at ITSV 115, activate forwarding to number 114]]
<br style="clear:both;" />
{{Code2|
[[CALL TRANSFER|$TRF L%1.dir "I114"]]
[[SET REQ TRANSF|$SCRT L%1.dir L114]]
}}
Explanation:
* '''$TRF''': The [[CALL TRANSFER|command $TRF]] will set Call Forwarding to station 114 when receiving ''direct calls''. Same feature as when dialing 71 on the keypad.
* '''$SCRT''': The [[SET REQ TRANSF|command $SCRT]] will forward ''Ringing Group Calls'' to station 114. Here you can also choose to use a Ringing Group as the target instead of a single station.
<br>


==Disable missed call notification==
==Disable missed call notification==
When call forwarding is used, there will be a missed call on the ITSV after the call is forwarded.
In order to disable the missed call prompt, follow these steps:
In order to disable the missed call prompt, follow these steps:


# Under Account menu, select the used account
# Under Account menu, select the used account
# Go to Call settings and scroll to '''Call Log'''
# Go to Call settings and scroll to '''Call Log'''
# From the drop-down menu select '''Do not prompt for missed call'''
# From the drop-down menu select '''Do not show prompt for missed calls'''
# Save and Apply
# Save and Apply


[[File:ITSV missed call prompt.png|thumb|700px|left|Disable missed call prompt]]
[[File:ITSV missed call prompt.png|thumb|700px|left|Disable missed call prompt]]
<br style="clear:both;" />
<br style="clear:both;" />


<br>
==Door Opening==
 
Navigate to System Settings -> Monitor and click the Add button under the Door System tab:
== View video outside a call ==
[[File:ITS-1 opendoor.png|thumb|left|700px|Configure a Door Open button]]
One can monitor a camera stream without having to call the Video intercom. This is achieved by using the built-in web browser in the ITSV.
 
# From the desktop menu of the ITSV, open the web browser, and enter the [[#Video URLs|Video url]] of the camera in the address bar. One have to use HTTP/MJPG. The video should now show on the screen.
# Bookmark the page by clicking on the 5-tagged star. Give the bookmark a descriptive name, e.g. "Backdoor".
 
 
<table style="max-width:80%; border-style: double; border-color: #c7c7c7;">
<tr style="rowspan:2;">
<td style="display: block; vertical-align: bottom;">[[Image:ITSV address camera2.png|500px]]</td>
</tr>
<tr>
<td style='background-color:#efefef;'>Entering video url</td>
</tr>
</table>
 
 
3. Open the Bookmark manager, and press and hold the newly created bookmark. Then select "Add shortcut to home".
 
<table style="max-width:80%; border-style: double; border-color: #c7c7c7;">
<tr style="rowspan:2;">
<td style="display: block; vertical-align: bottom;">[[Image:ITSV address camera3.png|500px]]</td>
</tr>
<tr>
<td style='background-color:#efefef;'>Make a shortcut</td>
</tr>
</table>
 
 
4. The bookmark is now available from the desktop of the ITSV. Simply press the bookmark to start the video.
 
<table style="max-width:80%; border-style: double; border-color: #c7c7c7;">
<tr style="rowspan:2;">
<td style="display: block; vertical-align: bottom;">[[Image:ITSV address camera4.png|500px]]</td>
</tr>
<tr>
<td style='background-color:#efefef;'>Bookmarks available on the desktop</td>
</tr>
</table>
 
 
<br>
 
==Using ITSV-5 as operator station==
As from AMC-IP version 13.1.3.3 and ICX-Core version 1.0.3.2 it is possible to use the ITSV-5 as operator station in systems which are integrated with a VMS or an access control system.
{{note|
The description in this paragraph has been tested with several integrations; before deployment it is however important to test this to ensure satisfactory operation on site. }}
To be able to use the ITSV-5 as an operator intercom, the following setting must be made:
 
*Log in into the ITSV-5 web page
*Navigate to '''Call Settings''' related to the account that is used to connect to the ICX-AlphaCom.
*Make the setting as indicated in the picture below
 
[[Image:ITSV-4 AA.png|thumb|left|500px|Set ITSV-5 as "Intercom"]]
<br style="clear:both;" />
Using the ITSV-5 as operator station works best if calls to Ringing Groups are used instead of call requests. For this purpose the functionality of the ringing group feature has been extended such that  also CRMV stations with IP-DAK48 panels can be used; it is therefore possible to mix the ITSV-5 with other operator station types in the same ringing group.
 
*Add all operators (even if there is only 1 operator) as member in a Ringing Group - By default Groups 51-60 are setup as Ringing Group in ICX and AlphaCom
 
[[Image:RingingGroup.png|thumb|left|500px|Add operator stations to a Ringing Group]]
<br style="clear:both;" />
<br style="clear:both;" />


*Program the call buttons of sub-stations to make a call to a Ringing Group - for instance, use '''I 6701''' to make a call to all operators in the first Ringing Group, group 51
* Door system type: others
 
* Door system number: The directory number of the door station with door opening
[[Image:DAKkeys.png|thumb|left|500px|Programming a DAK key to call a Ringing Group]]
* Account: Select the account used to register with the ICX-AlphaCom
<br style="clear:both;" />
* Device IP: Enter the IP address of the ICX-AlphaCom the door station is registered with
* Related Display Name 1: '''Open Door'''
* Access password 1: '''6'''


For a sluice system it is possible also to enter a second digit to open the second door (control a second relay). This action must also then be added as a separate event in the event handler.


==Security settings==
==Security settings==
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{{warn|Do not perform factory reset if the phone is using constraint mode and if the admin password is lost}}
{{warn|Do not perform factory reset if the phone is using constraint mode and if the admin password is lost}}


==Troubleshooting==
==Troubleshooting==
<ol>
<ol>
<li>To do a network trace on a ITSV-5, see [[ITSV-4 & ITSV-5 - Capture Trace|Capture Trace]]</li>
<li>To do a network trace on a ITS-1, see [[ITSV-4 & ITSV-5 - Capture Trace|Capture Trace]]</li>


<li>If ITSV-5 stops ringing after 30 seconds, even when [[Exchange_%26_System_(AlphaPro)#Timers|Private Call Time]] and [[Exchange_%26_System_(AlphaPro)#Timers|Call Request Reminder Time]] are set to more than 30 seconds, then one of the two following settings need to be changed:
<li>If ITV-1 stops ringing after 30 seconds, even when [[Exchange_%26_System_(AlphaPro)#Timers|Private Call Time]] and [[Exchange_%26_System_(AlphaPro)#Timers|Call Request Reminder Time]] are set to more than 30 seconds, then one of the two following settings need to be changed:
<ol>
<ol>
<li>Disable camera preview in the Camera List or in General Settings in Value-added Service or</li>
<li>Disable camera preview in the Camera List or in General Settings in Value-added Service or</li>

Latest revision as of 14:57, 22 January 2026

AI.png
ITS-1 Phone in ICX-AlphaCom or AlphaCom XE system

This article describes how to set up the ITS-1 Video Intercom to operate in an ICX-AlphaCom or AlphaCom XE system. The ITS can be used for audio only, or it can also be used to show the video image from a Zenitel Video Door Station.


Licensing

The ITS-1 requires a license.

  • ICX-AlphaCom system: SIP station license (1002600700 ILS-SIP)
  • AlphaCom XE server: SIP station license (1009643001)

Supported features

The ITS-1 is a SIP phone, and is using the SIP protocol for communication with the ICX-AlphaCom. SIP phones has some limited functionality compared to native Zenitel IP stations.

ICX-AlphaCom configuration

The Directory Number (SIP User ID) and Name of the ITS-1 must be configured in the ICX or AlphaCom Server.

  1. In AlphaPro, open Users & Stations and select a free user from the list box.
  2. Enter Directory Number and Display Text, and enable the "SIP Station" flag. Set Codec = G.722.
  3. Select Send All or Send Change to update to the server
Configure a SIP account for the ITS-1 in the AlphaPro tool


Configuration of the ITS-1

Network settings

  1. Power up the ITS-1 unit
  2. Push on the touch screen, and select Settings > Status > Network status and make a note of the IP address.
  3. Open a web browser on your computer, enter the IP address into the address bar (e.g. "http://192.168.0.160" or "192.168.0.160") and click Enter.
  4. Enter the user name (default: admin) and password (default: alphaadmin) in the pop-up dialogue box and click Login
  5. The very first time you log in you are prompted to change the password.
Note icon Make sure to make a note of the new password!


6. Select Network Settings > Ethernet Settings to configure the phone to use DHCP (obtain an IP address automatically) or Static IP address.
Network settings in the ITS-1


SIP account

  1. Select Account > Account 1 > General Settings tab
  2. Account active: Enable
  3. Account name: Is shown in the LCD screen to identify the account
  4. SIP Server: Enter the IP address of the ICX-AlphaCom
  5. SIP User ID: Must match the number entered in the ICX-AlphaCom
  6. SIP Authentication ID: This ID is identical to the "SIP User ID"
  7. Display Name: This text is shown as Caller ID when placing a call
  8. Press Save, then Apply to activate the settings
Setting up a SIP account in the ITS-1



Configuration for Video

The ITS-1 phone can be configured to show video image from the following Zenitel IP Video Stations:

The video is streamed directly from the camera to the ITS-1. The ICX-AlphaCom Server is not involved in the video stream. The cameras must have a static IP address.

The directory number of the Video Door Station must be defined in the Camera List, together with the URL of the camera of the Video Door Station. When a call is received, the ITS will look up in this Camera List, and find the correct URL for the associated camera.

  • Select System Settings -> Monitor -> IPC -> Add
  • Give the link a name
  • Set "Connection Type" to RTSP(UDP)
  • RTSP URL: Copy the video URL from the video device and paste it here
  • Set username and password
  • Define the call number of the Video Door station
Define video links


  • Use the Add button to add more Door Video stations
  • Select Save to save the configuration.

What URL to use depends on the type/model of Video Door Station being used. Recommended protocol/url is in bold:

Protocol URL Example Comment
Turbine TCIV+ (10083150x0)
RTSP/H264 rtsp://<username>:<password>@<IP address of the station>:554/media?encoder=H264 rtsp://admin:alphaadmin@10.9.5.187:554/media?encoder=H264 Authentication (username/password) always required
HTTP/MJPEG http://<username>:<password>@<IP address of the station>:8090/mjpg/video.mjpg http://admin:alphaadmin@10.9.5.187:8090/mjpg/video.mjpg By default, authentication (username/password) is required.

Port 8090 must be enabled in the station firewall



Note icon The authentication credentials for the RTSP stream on TCIV+/TCIV are same as the login credentials to TCIV+/TCIV Web


Configuration of Video Stations

Configuration of the TCIV+ station (10083150x0)

By default the TCIV+ station is set to use RTSP/H264 with authentication enabled, and further settings should not be necessary in order to receive the video stream in ITS-1.

To verify the settings:

  • Log on to the TCIV+ station (default username: admin, password: alphaadmin)
  • Select Advanced ICX-AlphaCom > Video Settings, and check the settings as below:
Video Settings in TCIV+. URL: rtsp://admin:alphaadmin@10.9.8.206:554/media?encoder=H264


Disable missed call notification

In order to disable the missed call prompt, follow these steps:

  1. Under Account menu, select the used account
  2. Go to Call settings and scroll to Call Log
  3. From the drop-down menu select Do not show prompt for missed calls
  4. Save and Apply
Disable missed call prompt


Door Opening

Navigate to System Settings -> Monitor and click the Add button under the Door System tab:

Configure a Door Open button


  • Door system type: others
  • Door system number: The directory number of the door station with door opening
  • Account: Select the account used to register with the ICX-AlphaCom
  • Device IP: Enter the IP address of the ICX-AlphaCom the door station is registered with
  • Related Display Name 1: Open Door
  • Access password 1: 6

For a sluice system it is possible also to enter a second digit to open the second door (control a second relay). This action must also then be added as a separate event in the event handler.

Security settings

If the device is using Constraint mode to limit the configuration possibilities via the Keypad menu, make sure to write down and store the password.

If the password is lost, first contact Zenitel support via alphasupport@zenitel.com.


Warning icon Do not perform factory reset if the phone is using constraint mode and if the admin password is lost


Troubleshooting

  1. To do a network trace on a ITS-1, see Capture Trace
  2. If ITV-1 stops ringing after 30 seconds, even when Private Call Time and Call Request Reminder Time are set to more than 30 seconds, then one of the two following settings need to be changed:
    1. Disable camera preview in the Camera List or in General Settings in Value-added Service or
    2. Select the Account in use, then go to Codec Settings and scroll down to RTP settings. Set the RTP Timeout to "0" to disable it.
      box
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