Do not Disturb (DnD) (Zenitel Connect Pro)

General

When Do Not Disturb is active, incoming calls are blocked.

• Zenitel Connect Pro will still attempt a silent call for 5 seconds to allow the use of the breakthrough feature before the call is terminated.
• Optionally the call can be forwarded after the 5 second period a directory number is defined
• If the called station is busy, the caller receives a busy tone; otherwise, a normal ring tone is played during the 5‑second window. This 5‑second timer is hardcoded and therefore not configurable.
• If the calling station has breakthrough permissions, pressing the M‑key during this period will force a connection.
• If a call has High or Alarm priority, the forwarding rules configured under "Do Not Disturb" are ignored.
• If Call Forwarding is configured separately, the call will be forwarded accordingly.
• If the called station is configured as a Queue Operator or an Additional Ringer, the call will be blocked.
• Normal or low priority (> 40) broadcast calls are also blocked. (Note: Blocking of Broadcast Call is not supported on ITSV and other third-party SIP phones).

Optionally Forwarding on "Do not Disturb" can be set by entering a directory number

DnD can be set in the Zenitel Connect Pro web interface and/or from the device. The web interface reflects the forwarding status for each device, also when set from the device.

DnD set from the Zenitel Connect Pro web interface

From the homepage of Zenitel Connect Pro Navigate to Devices and Connections -> Configuration

Select a device and click

From the web interface the DnD can be enabled or disabled, and one can enter a directory number (optional) if the call should be forwarded when DnD is enabled.

DnD setting in the web interface of Zenitel Connect Pro

DnD set from a Device

Zenitel devices:

• Dial the Directory service number on the keypad, or
• Use a Function Button (DAK key) with a pre-configured Service Code

ITSV-x Video phones:

• Dial the Service Code from the keypad, or
• Enter the sequence as a Speed Dial key for single touch activation

Directory Number	Feature	Service Code
7680	Set DnD forwarding	*68*{D}#
7681	Enable Do Not Disturb	*68#
7682	Disable Do Not Disturb	#68#
7683	Set remote DnD forwarding	*68*{S}*{D}#
7684	Enable remote DnD	*68*{S}*#
7685	Disable remote DnD	#68*{S}*#

• {D} is the destination directory number the call should be forwarded to.
• {S} is the directory number of the station where you want to enable the DnD.