Turbine Software Upgrade

This article describes how to upgrade the software of the Turbine series of intercom devices via the web interface of the station. This process is best suited for upgrading only a few stations.

For mass upgrade of stations it is recommended to use the VS-IMT tool, see the article VS-IMT Upgrade Stations. Using Turbine version 4.7.3.2 or higher, you can downgrade to VSF-Turbine version 4.2.3.17, but not to any older version. To upgrade from version 4.2.3.14, version 4.2.3.17 must be installed first. There is a separate Upgrade procedure for INCA IP stations. If the station is used in SIP mode, also Automatic Updates can be defined.

Upgrade Turbine from version 4.2, 4.7 or 4.9 to newer version

Prerequisites

1. A TFTP Server must be available. A TFTP server can be downloaded from here: http://tftpd32.jounin.net/tftpd32_download.html.
2. Download the software package vsft-4.11.3.1.zip, and unzip the package and store the files in a folder on your PC.
3. Check if your local firewall is not blocking incoming ping/ICMP (Turbine station is pinging TFTP Server during update process)

Upgrade procedure

The upgrade is a two step process:

• First step is to update the bootloader environment
• Second step is to update the station firmware

1. Start the TFTP server program and click Browse, and select the folder where the version 4.11.3.1 software files are located

TFTP Server - Browse to the folder where the software files are located

2. Log on to the Turbine Station web interface. Default login credentials are admin and alphaadmin. Select Station Administration > Manual Upgrade

3. Enter the IP address of the TFTP server (I.e. the IP address of your PC)

4. Enter the image file prefixed by "boot": boot/vsft-4.11.3.1, and click Save settings. Wait a few seconds for the page to refresh, then press Upgrade. The station will now reboot. This process will upgrade the boot loader environment. For more details about this process, see Turbine bootloader upgrade

Load boot/vsft-4.111.3.1 to upgrade the boot environment. Press Save Settings, then Upgrade

5. When the station is back online, enter the image file: vsft-4.11.3.1, and click Save settings. Wait a few seconds for the page to refresh, then press Upgrade. This process will upgrade the station firmware.

Load vsft-4.11.3.1 to upgrade the station firmware

The upgrade procedure takes about 3 minutes. The process can be monitored by clicking the Log viewer tab in the TFTP server program.

If video is not working after having upgraded the Turbine Video Station TCIV-x to firmware version 4.11, see article TCIV - No video after upgrading to v. 4.11

Upgrade TCIS or TKIS-2 (Turbine Compact) from version 3.0

The upgrade is a three-step process:

1. Install version 3.0.3.5, then
2. Install version 4.7.3.0, then
3. Install version 4.11.3.0

Prerequisites

1. A TFTP Server must be available. A TFTP server can be downloaded from here: http://tftpd32.jounin.net/tftpd32_download.html.
2. Download the software package tsi-3.0.3.5.zip, and unzip the package and store the files in a folder on your PC.
3. Download the software package sti-prod-4.7.3.0.zip, and unzip the package and store the files in a different folder on your PC.
4. Download the software package vsft-4.11.3.0, and unzip the package and store the files in a different folder on your PC.
5. Check if your local firewall is not blocking incoming ping/ICMP (Turbine station is pinging TFTP Server during update process)

Upgrade procedure

1. Start the TFTP server program and click Browse, and select the folder where the version 3.0.3.5 software files are located

TFTP Server - Browse to the folder where the software files are located

2. Log on to the Turbine Station web interface. Default login credentials are admin and alphaadmin. Select Station Administration > Manual Upgrade

3. Enter the IP address of the TFTP server (I.e. the IP address of your PC)

4. Enter the image file: tsi-3.0.3.5, and click Save settings

Load tsi-3.0.3.5 via the station web interface

The station will now contact the TFTP server and download the files. The upgrade procedure takes about 3 minutes. The process can be monitored by clicking the Log viewer tab in the TFTP server program.

When the station is up and running again, the next step is to install version 4.7.3.0:

5. In the TFTP server program, Browse to the folder where the version 4.7.3.0 software files are located

6. In the Turbine web interface enter the image file: tsi2sti-4.7.3.0.ipk, and Save settings

Installing tsi2sti-4.7.3.0.ipk via the station web interface

The station will again contact the TFTP server and download and install the required files.

7. The final step is to install version 4.11.3.0. This process is described in the first paragraph of this article: #Upgrade Turbine from version 4.2 or 4.7 to newer version

Upgrade from version 3.1, 4.0, 4.1

For upgrade from version 3.1, 4.0, 4.1 see article: Upgrade Turbine stations from 3.1, 4.0 or 4.1

Upgrade in 802.1x environment

During an upgrade of the IP station, 802.1X will not be running. Thus if 802.1X reauthentication is enabled and is performed during the upgrade, the IP station will lose contact with the TFTP server (depending on the configuration when 802.1X authentication fails). If the IP station loses contact with the TFTP server, it will not be upgraded.

Troubleshooting

In the case the upgrade is not successful it may be due to a windows setting.

• For Windows XP: http://www.sysprobs.com/enable-ping-in-xp

• For Windows7: http://www.sysprobs.com/enable-ping-reply-windows-7

• For Windows10: http://www.sysprobs.com/enable-ping-reply-and-ftp-traffic-in-windows-10-and-server

If the upgrade is not successful when using the default static IP, it may be due to a network setting.

• Please check the station's subnet mask. If it is 255.255.0.0, change it to 255.255.255.0 and try again