Do not Disturb (DnD) (Zenitel Connect Pro)

General

When Do Not Disturb is active, incoming calls are blocked.

• Zenitel Connect Pro will still attempt a silent call for 5 seconds to allow the use of the breakthrough feature before the call is terminated.
• If the called station is busy, the caller receives a busy tone; otherwise, a normal ring tone is played during the 5‑second window. This 5‑second timer is hardcoded and therefore not configurable.
• If the calling station has breakthrough permissions, pressing the M‑key during this period will force a connection.
• If a call has High or Alarm priority, the forwarding rules configured under "Do Not Disturb" are ignored.
• If Call Forwarding is configured separately, the call will be forwarded accordingly.
• If the called station is configured as a Queue Operator or an Additional Ringer, the call will be blocked.
• Normal or low priority (> 40) broadcast calls are also blocked. (Note: Blocking of Broadcast Call is not supported on ITSV and other third-party SIP phones).

DnD set in the Zenitel Connect Pro web interface

From the homepage of Zenitel Connect Pro Navigate to Devices and Connections -> Configuration

Select a device and click
Each of the 3 forwarding options can be enabled independently. When enabled a target Directory Number needs to be entered.

DnD setting in the web interface of Zenitel Connect Pro

Set DnD on own Device

Zenitel devices:

• Dial the Directory service number on the keypad, or
• Use a Function Button (DAK key) with a pre-configured Service Code

ITSV-x Video phones:

• Dial the Service Code from the keypad, or
• Enter the sequence as a Speed Dial key for single touch activation

Directory Number	Feature	Service Code
7680	Set remote DnD forwarding	*68*{1}#
7681	Enable Do Not Disturb	*68#
7682	Disable Do Not Disturb	#68#
7683	Set remote DnD forwarding	*68*{1}*{2}#
7684	Enable remote DnD	*68*{1}*#
7685	Disable remote DnD	#68*{1}*#

• {S} is the directory number of the station where you want to set call forwarding.
• {D} is the destination directory number the call should be forwarded to.

{1} is the remote account to enable DnD for and
{2} is the dirno to forward any calls.

Unconditional forwarding

{1} is the directory number the calls should be forwarded to.

Using Directory Service:

• Set call forwarding: 7210 + {1} + M-key (or #) (Example: 7210 + 123 + M. Calls to this station will be forwarded to number 123)
• Cancel and retain: 7212
• Reestablish forwarding: 7211

Alternatively use Service Code:

• Set forwarding: *21*{1}#
• Cancel and retain: #21#
• Reestablish forwarding: *21#

Forwarding on busy

Using Directory Service:

• Set call forwarding: 7670 + {1} + M-key (or #) (e.g. 7670 + 123 + M)
• Cancel and retain: 7672
• Reestablish forwarding: 7671

Alternatively use Service Code:

• Set call forwarding: *67*{1}#
• Cancel and retain: #67#
• Reestablish forwarding: *67#

Forwarding On No reply

Using Directory Service:

• Set call forwarding: 7610 + {1} + M-key (or #) (e.g. 7670 + 123 + M)
• Cancel and retain: 7612
• Reestablish forwarding: 7611

Alternatively use Service Code:

• Set call forwarding: *61*{1}#
• Cancel and retain: #61#
• Reestablish forwarding: *61#

Cancel and Retain will deactivate the forwarding, but keep the directory number used when the call forwarding was set.

Set DnD on a Remote Device

This feature makes it possible to control Call Forwarding on a remote device.

Zenitel devices:

• Dial the Directory service number on the keypad, or
• Use a Function Button (DAK key) with a pre-configured Service Code

ITSV-x Video phones:

• Dial the Service Code from the keypad, or
• Enter the sequence as a Speed Dial key for single touch activation

Unconditional forwarding

• {1} is the directory number of the station where you want to set call forwarding
• {2} is the directory number to which the calls should be forwarded

Using Directory Service:

• Set call forwarding: 7213 + {1} + M-key + {2} + M-key (or #) (Example: 7213 + 106 + 1088 + M: Calls to 106 will be forwarded to 1088)
• Cancel and retain: 7215 + {1} + M-key (or #)
• Reestablish forwarding: 7214 + {1} + M-key (or #)

Alternatively use Service Code:

• Set forwarding: *21*{1}*{2}#
• Cancel and retain: #21*{1}*#
• Reestablish forwarding: *21*{1}*#

Forwarding on busy

Using Directory Service:

• Set call forwarding: 7673 + {1} + M-key + {2} + M-key (or #) (Example: 7673 + 106 + 1088 + M: Calls to 106 will be forwarded to 1088 if 106 is busy)
• Cancel and retain: 7675 + {1} + M-key (or #)
• Reestablish forwarding: 7674 + {1} + M-key (or #)

Alternatively use Service Code:

• Set forwarding: *67*{1}*{2}#
• Cancel and retain: #67*{1}*#
• Reestablish forwarding: *67*{1}*#

Forwarding on Timeout/No reply

Using Directory Service:

• Set call forwarding: 7613 + {1} + M-key + {2} + M-key (or #) (Example: 7613 + 106 + 1088 + M: Calls to 106 will be forwarded to 1088 if not answered within preset time)
• Cancel and retain: 7615 + {1} + M-key (or #)
• Reestablish forwarding: 7614 + {1} + M-key (or #)

Alternatively use Service Code:

• Set forwarding: *61*{1}*{2}#
• Cancel and retain: #61*{1}*#
• Reestablish forwarding: *61*{1}*#

Cancel and Retain will deactivate the forwarding, but keep the directory number used when the call forwarding was set.