Do not Disturb (DnD) (Zenitel Connect Pro)

General

When Do Not Disturb is active, incoming calls are blocked.

• Zenitel Connect Pro will still attempt a silent call for 5 seconds to allow the use of the breakthrough feature before the call is terminated.
• If the called station is busy, the caller receives a busy tone; otherwise, a normal ring tone is played during the 5‑second window. This 5‑second timer is hardcoded and therefore not configurable.
• If the calling station has breakthrough permissions, pressing the M‑key during this period will force a connection.
• If a call has High or Alarm priority, the forwarding rules configured under "Do Not Disturb" are ignored.
• If Call Forwarding is configured separately, the call will be forwarded accordingly.
• If the called station is configured as a Queue Operator or an Additional Ringer, the call will be blocked.
• Normal or low priority (> 40) broadcast calls are also blocked. (Note: Blocking of Broadcast Call is not supported on ITSV and other third-party SIP phones).

DnD set from the Zenitel Connect Pro web interface

From the homepage of Zenitel Connect Pro Navigate to Devices and Connections -> Configuration

Select a device and click

From the web interface the DnD can be enabled or disabled, and one can enter a directory number (optional) if the call should be forwarded when DnD is enabled.

DnD setting in the web interface of Zenitel Connect Pro

Set DnD on own Device

Zenitel devices:

• Dial the Directory service number on the keypad, or
• Use a Function Button (DAK key) with a pre-configured Service Code

ITSV-x Video phones:

• Dial the Service Code from the keypad, or
• Enter the sequence as a Speed Dial key for single touch activation

Directory Number	Feature	Service Code
7680	Set DnD forwarding	*68*{D}#
7681	Enable Do Not Disturb	*68#
7682	Disable Do Not Disturb	#68#
7683	Set remote DnD forwarding	*68*{S}*{D}#
7684	Enable remote DnD	*68*{S}*#
7685	Disable remote DnD	#68*{S}*#

• {D} is the destination directory number the call should be forwarded to.
• {S} is the directory number of the station where you want to enable the DnD.

Forwarding On No reply

Using Directory Service:

• Set call forwarding: 7610 + {1} + M-key (or #) (e.g. 7670 + 123 + M)
• Cancel and retain: 7612
• Reestablish forwarding: 7611

Alternatively use Service Code:

• Set call forwarding: *61*{1}#
• Cancel and retain: #61#
• Reestablish forwarding: *61#

Cancel and Retain will deactivate the forwarding, but keep the directory number used when the call forwarding was set.