Do not Disturb (DnD) (Zenitel Connect Pro)

General

When Do not Disturb is active it will blocks incoming calls.

Zenitel Connect Pro will silently call for 5 seconds to allow the use of breakthrough feature before call is hung up. If the target is busy, the caller gets busy tone, otherwise normal ring tone for the 5 seconds duration. This 5 second timer is hardcoded and therefore not configurable. Pressing M during this period will force the call in conversation, if permissions for breakthrough is given to the calling account.

If a call with priority High or Alarm is made, the forwarding as configured with Do not Disturb is ignored. If Call Forwarding is configured separately, then the call will be forwarded.

If the account is a queue operator or an additional ringer the call will be blocked.

For Call Forwarding of calls to Call Queues, see here.

Call Forwarding set in the Zenitel Connect Pro web interface

From the homepage of Zenitel Connect Pro Navigate to Devices and Connections -> Configuration

Select a device and click
Each of the 3 forwarding options can be enabled independently. When enabled a target Directory Number needs to be entered.

Call Forwarding settings in the web interface of Zenitel Connect Pro

Set DnD on own Device

Zenitel devices:

• Dial the Directory service number on the keypad, or
• * Use a Function Button (DAK key) with a pre-configured Service Code

ITSV-x Video phones:

• Dial the Service Code from the keypad, or
• Enter the sequence as a Speed Dial key for single touch activation

Unconditional forwarding

{1} is the directory number the calls should be forwarded to.

Using Directory Service:

• Set call forwarding: 7210 + {1} + M-key (or #) (Example: 7210 + 123 + M. Calls to this station will be forwarded to number 123)
• Cancel and retain: 7212
• Reestablish forwarding: 7211

Alternatively use Service Code:

• Set forwarding: *21*{1}#
• Cancel and retain: #21#
• Reestablish forwarding: *21#

Forwarding on busy

Using Directory Service:

• Set call forwarding: 7670 + {1} + M-key (or #) (e.g. 7670 + 123 + M)
• Cancel and retain: 7672
• Reestablish forwarding: 7671

Alternatively use Service Code:

• Set call forwarding: *67*{1}#
• Cancel and retain: #67#
• Reestablish forwarding: *67#

Forwarding On No reply

Using Directory Service:

• Set call forwarding: 7610 + {1} + M-key (or #) (e.g. 7670 + 123 + M)
• Cancel and retain: 7612
• Reestablish forwarding: 7611

Alternatively use Service Code:

• Set call forwarding: *61*{1}#
• Cancel and retain: #61#
• Reestablish forwarding: *61#

Cancel and Retain will deactivate the forwarding, but keep the directory number used when the call forwarding was set.

Set DnD on a Remote Device

This feature makes it possible to control Call Forwarding on a remote device.

Zenitel devices:

• Dial the Directory service number on the keypad, or
• Use a Function Button (DAK key) with a pre-configured Service Code

ITSV-x Video phones:

• Dial the Service Code from the keypad, or
• Enter the sequence as a Speed Dial key for single touch activation

Unconditional forwarding

• {1} is the directory number of the station where you want to set call forwarding
• {2} is the directory number to which the calls should be forwarded

Using Directory Service:

• Set call forwarding: 7213 + {1} + M-key + {2} + M-key (or #) (Example: 7213 + 106 + 1088 + M: Calls to 106 will be forwarded to 1088)
• Cancel and retain: 7215 + {1} + M-key (or #)
• Reestablish forwarding: 7214 + {1} + M-key (or #)

Alternatively use Service Code:

• Set forwarding: *21*{1}*{2}#
• Cancel and retain: #21*{1}*#
• Reestablish forwarding: *21*{1}*#

Forwarding on busy

Using Directory Service:

• Set call forwarding: 7673 + {1} + M-key + {2} + M-key (or #) (Example: 7673 + 106 + 1088 + M: Calls to 106 will be forwarded to 1088 if 106 is busy)
• Cancel and retain: 7675 + {1} + M-key (or #)
• Reestablish forwarding: 7674 + {1} + M-key (or #)

Alternatively use Service Code:

• Set forwarding: *67*{1}*{2}#
• Cancel and retain: #67*{1}*#
• Reestablish forwarding: *67*{1}*#

Forwarding on Timeout/No reply

Using Directory Service:

• Set call forwarding: 7613 + {1} + M-key + {2} + M-key (or #) (Example: 7613 + 106 + 1088 + M: Calls to 106 will be forwarded to 1088 if not answered within preset time)
• Cancel and retain: 7615 + {1} + M-key (or #)
• Reestablish forwarding: 7614 + {1} + M-key (or #)

Alternatively use Service Code:

• Set forwarding: *61*{1}*{2}#
• Cancel and retain: #61*{1}*#
• Reestablish forwarding: *61*{1}*#

Cancel and Retain will deactivate the forwarding, but keep the directory number used when the call forwarding was set.