AMC-IP software upgrade (Black AMC-IP board)

AMC-IP Processor Board (Black)

This article describes how to upgrade the software in an AlphaCom server, running a black AMC-IP board (hardware revision 5 or later).

This is the currently produced AMC-IP board. It replaced the red AMC-IP board (hardware revision 4) in 2010.

The software 12.5.3.0 is supported only on the black AMC IP boards. The red AMC-IP board is not supported.

Backup customer data

Configuration data will get lost after the upgrade.

The customer data MUST be backed up by doing a GetAll operation from AlphaPro before the upgrade is performed.

Software Upgrade

• Download the file bsp_32.00.3.1_AS_12.5.3.0.apkg. This file contains the AMC-IP software version 12.3.3.2, as well as security updates.
• Use an internet browser and log on to the AlphaCom Web interface (AlphaWeb) and select System Maintenance -> System Upgrade.
• Browse to the downloaded file, and select Upload. The file will now be transferred from the PC to the AMC-IP board.

Browse and Upload the board support package file bsp_32.00.3.1_AS_12.3.3.2.apkg

• When the upload is finished an Install button will appear. Press the Install button, the upgrade status is shown in the web browser.
• When the software installation is finished the system will restart with the new software.

Restore customer data

Restore the customer data by doing a SendAll operation from AlphaPro. Reset the exchange when the SendAll is finished.