CRM IV - Control Room Master
From Zenitel Wiki
Contents
Highlights
- Compact flush mount station with single-touch keys and 4x20 character display with backlight
- 1 Handset and 2 additional single-touch key modules (each with 48 keys) can be attached
- Call-in annunciation with full display information
- Queuing of calls according to priority and time of arrival, 256 priority levels
- Parallel servers and transfer of command support
- Display information on station name/number or Call Request description
- Auto acknowledgment to call-in point by flashing station lamp, voice message and ringing
- Single-touch access to stations, group calls, audio monitoring, public address zones, radio channels and telephone lines
- Single-touch keys has 1 green and 1 red indicator LED each. Keys has PTT function and programmable cancel function on key release
- Programmable LED and buzzer functions
- Technical alarms with 60 different display texts and 256 priority levels
- Noise canceling goose-neck microphone with automatic sensitivity adjustment
- Line monitoring of all extension lines
Additional Documentation
For more documentation please see http://www.zenitel.com/product/product/control-room-master-iv
Installation
Software requirements
- Requires AMC software 07.20 or newer in the exchange. Programming: AlphaPro 07.20 or newer.
Configuration
DAK leds
The CRM IV leds are configured from the Event Handler in AlphaPro. The leds are controlled by the IND command. Go to Users & Stations, select the CRM IV in the list box, and press Events. Insert an event as described below.
Private Call received
| Event Owner: | The CRM IV station | Enter the physical station number |
| Event type: | 9 - Private Ringing Mode | |
| Subevent: | N/A | |
| When change to: | ON or OFF | |
| When related to: | All | |
| Action: | IND %1.phy %1.dak(I%2.dir) 1 3 | Replace I%2.dir with I2%.dir* to make it work with DAK keys containing longer strings e.g. "I202 M" |
This will turn on the red led, flashing fast, in the assosiated DAK key when a Private Call is received.
Call Request received
| Event Owner: | The CRM IV station | Enter the physical station number |
| Event type: | 10 - Received mail | |
| Subevent: | N/A | |
| When change to: | ON or OFF | |
| When related to: | All | |
| Action: | IND %1.phy %1.dak(I%2.dir) 1 3 | Replace I%2.dir with I2%.dir* to make it work with DAK keys containing longer strings e.g. "I202 M" |
This will turn on the red led, flashing fast, in the assosiated DAK key when a Call Request is received.
Outgoing Conversation
| Event Owner: | The CRM IV station | Enter the physical station number |
| Event type: | 08 - Conversation - Outgoing | |
| Subevent: | N/A | |
| When change to: | ON or OFF | |
| When related to: | All | |
| Action: | IND %1.phy %1.dak(I%2.dir) 2 1 | Replace I%2.dir with I2%.dir* to make it work with DAK keys containing longer strings e.g. "I202 M" |
This will turn on the green led in the assosiated DAK key when an outgoing call is made.
Incoming Conversation
Insert a new event with the following parameters:
| Event Owner: | The CRM IV station | Enter the physical station number |
| Event type: | 07 - Conversation - Incoming | |
| Subevent: | N/A | |
| When change to: | ON or OFF | |
| When related to: | All | |
| Action: | IND %1.phy %1.dak(I%2.dir) 2 1 | Replace I%2.dir with I2%.dir* to make it work with DAK keys containing longer strings e.g. "I202 M" |
This will turn on the green led in the assosiated DAK key when an incoming call is received.
Buzzer
Buzzer active during Call Request
Insert a new event with the following parameters:
| Event Owner: | The CRM IV station | Enter the physical station number |
| Event type: | 12 - Priority Mail in Idle | |
| Subevent: | N/A | |
| When change to: | ON or OFF | |
| When related to: | All | |
| Action: | IND %1.phy 1023 1 2 |
This will turn on the internal buzzer when a call request is received. The buzzer will be silent during conversartion.
Backlight
Backlight lit whenever calls are present in the queue
Insert a new event with the following parameters:
| Event Owner: | The CRM IV station | Enter the physical station number |
| Event type: | 6 - Priority Mail Present | |
| Subevent: | N/A | |
| When change to: | ON or OFF | |
| When related to: | All | |
| Action: | IND %1.phy 1024 1 1 |
This will turn on the backlight in the display whenever there is a station in the call queue.
Applications
See Category: Control Room Applications