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Difference between revisions of "AMC-IP software upgrade (Black AMC-IP board)"

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Download the AMC-IP software package from the [http://www.zenitel.biz/index.php?option=com_magazine&Itemid=359| download site] at www.zenitel.com, and save the file on your PC.  
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[[Image:AMC Black.PNG|thumb|250px|AMC-IP Processor Board (Black)]]
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This article describes how to upgrade the software in an AlphaCom server, running a black AMC-IP board (hardware revision 5 or later).
  
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'''''Important:''''' When upgrading to AMC version 10.50 the current configuration will be lost,
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This is the currently produced AMC-IP board. It replaced the [[AMC-IP - AlphaCom Processor Board (Red)|red AMC-IP board]] (hardware revision 4) in 2010.  
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and factory default settings will be loaded.
 
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However, configuration made from AlphaWeb (e.g. IP addresses, IP routing etc.) will be kept.
 
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* '''Backup:''' Before doing the upgrade, the costumer data must be backed up by doing a '''GetAll''' from [[AlphaPro]].
 
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[[Image:AlphaWeb System Upgrade.png|thumb|300px|AlphaWeb - System Upgrade]]
 
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* Use Internet Explorer or another internet browser and log on to the AlphaCom Web interface ([[AlphaWeb]]) and select '''System Upgrade''' -> '''System Upgrade'''.
 
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* To free up space delete any files listed under "Repository AMC System Packages"
 
  
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[[Image:AlphaWeb File to Upload.png|thumb|300px|AlphaWeb - Browse and Upload]]
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The software 12.5.3.4 and software 13.1.3.13 are supported only on the black AMC IP boards. The red AMC-IP board is not supported.
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* '''Browse''' to the AMC-IP software file, and select '''Upload'''. The file will now be transfered from the PC to the AMC-IP board. This process takes approx. 30 seconds.
 
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* When the upload is finished the file will appear in the list of repository files. Press '''Select'''. The integrity of the file is now checked.
 
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* Press '''Install Selected'''. The software will now be installed.
 
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* When the software installation is finished the system will restart with factory default settings.
 
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* Restore the configuration by doing a '''SendAll''' operation from AlphaPro
 
  
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====Additional notes ====
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As from AMC 10.50 new software packages uploaded to the AMC-IP will not be stored in "Repository" flash memory, but will only be stored temporarily in RAM memory. This means that the "Select" operation is eliminated as from 10.50.
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== Backup customer data ==
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Configuration data will get lost after the upgrade.
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The customer data '''MUST''' be backed up by doing a '''[[Communicate_(alphaPro)|GetAll]]''' operation from [[AlphaPro]] before the upgrade is performed.
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== Software Upgrade ==
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* For AMC 12.5.3.4: [[Downloads#AlphaCom_XE_Series_.28Black_AMC-IP_board.29|Download]] the file bsp_32.00.3.1_AS_12.5.3.4.apkg. This file contains the AMC-IP software version 12.5.3.4, as well as security updates.
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* For AMC 13.1.3.13: Please [[Downloads#AlphaCom_XE_Series_.28Black_AMC-IP_board.29|Download]] and install BSP 32.3.3.11 first! [[Downloads#AlphaCom_XE_Series_.28Black_AMC-IP_board.29|Download]] the file alpha-sys_13.1.3.13.apkg. This file contains the AMC-IP software version 13.1.3.13.
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* Use an internet browser and [[AlphaWeb#AlphaWeb_Login|log on]] to the AlphaCom Web interface ([[AlphaWeb]]) and select '''System Maintenance ''' -> '''System Upgrade'''.
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* '''Browse''' to the downloaded file, and select '''Upload'''. The file will now be transferred from the PC to the AMC-IP board.
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[[File:AMC Upgrade 13 1 3 11.PNG|left|thumb|500px|Browse and Upload the new firmware]]
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<br style="clear:both;" />
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* When the upload is finished an '''Install''' button will appear. Press the '''Install''' button, the upgrade status is shown in the web browser.
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* When the software installation is finished the system will restart with the new software.
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== Restore customer data ==
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Restore the customer data by doing a '''[[Communicate_(alphaPro)|SendAll]]''' operation from [[AlphaPro]]. Reset the exchange when the SendAll is finished.
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[[Category:Upgrade and Recovery]]
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[[Category:AlphaCom Release notes]]

Latest revision as of 15:23, 4 May 2023

AlphaCom icon 300px.png
AMC-IP Processor Board (Black)

This article describes how to upgrade the software in an AlphaCom server, running a black AMC-IP board (hardware revision 5 or later).

This is the currently produced AMC-IP board. It replaced the red AMC-IP board (hardware revision 4) in 2010.

The software 12.5.3.4 and software 13.1.3.13 are supported only on the black AMC IP boards. The red AMC-IP board is not supported.


Backup customer data

Configuration data will get lost after the upgrade.

The customer data MUST be backed up by doing a GetAll operation from AlphaPro before the upgrade is performed.

Software Upgrade

  • For AMC 12.5.3.4: Download the file bsp_32.00.3.1_AS_12.5.3.4.apkg. This file contains the AMC-IP software version 12.5.3.4, as well as security updates.
  • For AMC 13.1.3.13: Please Download and install BSP 32.3.3.11 first! Download the file alpha-sys_13.1.3.13.apkg. This file contains the AMC-IP software version 13.1.3.13.
  • Use an internet browser and log on to the AlphaCom Web interface (AlphaWeb) and select System Maintenance -> System Upgrade.
  • Browse to the downloaded file, and select Upload. The file will now be transferred from the PC to the AMC-IP board.
Browse and Upload the new firmware


  • When the upload is finished an Install button will appear. Press the Install button, the upgrade status is shown in the web browser.
  • When the software installation is finished the system will restart with the new software.

Restore customer data

Restore the customer data by doing a SendAll operation from AlphaPro. Reset the exchange when the SendAll is finished.

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