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Difference between revisions of "AMC-IP software upgrade (Black AMC-IP board)"

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This article describes how to upgrade an AMC-IP board.
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[[Image:AMC Black.PNG|thumb|250px|AMC-IP Processor Board (Black)]]
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This article describes how to upgrade the software in an AlphaCom server, running a black AMC-IP board (hardware revision 5 or later).
  
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=Upgrading AMC-IP software version 11.x=
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This is the currently produced AMC-IP board. It replaced the [[AMC-IP - AlphaCom Processor Board (Red)|red AMC-IP board]] (hardware revision 4) in 2010.  
  
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=== Upgrade procedure ===
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The software 12.5.3.4 and software 13.1.3.13 are supported only on the black AMC IP boards. The red AMC-IP board is not supported.
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[[Downloads#AlphaCom_.28AMC-IP.29_software|Download]] the zip file alpha-sys-11.2.3.10.zip and unpack it.
 
  
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* '''Backup:''' Before doing an upgrade, the costumer data should be backed up by doing a '''[[Backup|Create Backup]]''' from AlphaWeb, or a '''[[Communicate_(alphaPro)|GetAll]]''' operation from [[AlphaPro]].
 
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'''''NOTE!''' Due to an issue with the AlphaWeb upgrade dependency test the "alphaweb_upgrade_fix.apkg" must be installed prior to alpha-sys-11.2.3.10 or higher.
 
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* Use Mozilla Firefox or another internet browser and [[AlphaWeb#AlphaWeb_Login|log on]] to the AlphaCom Web interface ([[AlphaWeb]]) and select '''System Maintenance ''' -> '''System Upgrade'''.
 
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[[Image:Upgrade1.PNG|thumb|left|500px|AlphaWeb - System Upgrade]]
 
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<br style="clear:both;" />
 
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* '''Browse''' to the alphaweb upgrade file, and select '''Upload'''. The file will now be transferred from the PC to the AMC-IP board.
 
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[[Image:Upgrade2.PNG|left|thumb|500px|Browse and Upload the alphaweb upgrade file]]
 
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<br style="clear:both;" />
 
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* When the upload is finished an "Install" button will appear.
 
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[[File:Upgrade3.PNG|thumb|left|500px|Install AlphaWeb upgrade fix]]
 
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<br style="clear:both;" />
 
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* Press the '''Install''' button to install the software. The upgrade status is shown in the web browser.
 
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* When the fix is installed proceed to upload the alphasys software.
 
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[[File:Upgrade4.png|thumb|left|500px|Browse and upload the alphasys file]]
 
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<br style="clear:both;" />
 
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* When the upload is finished an "Install" button will appear.
 
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[[File:Upgrade5.PNG|thumb|left|500px|Install Alphasys apgk software package]]
 
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<br style="clear:both;" />
 
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* Press the '''Install''' button to install the software. The upgrade status is shown in the web browser.
 
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* When the software installation is finished the system will restart.
 
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* If necessary restore the configuration by performing the [[Backup#Restore_full_Backup_from_PC|restore procedure]] or by doing a '''[[Communicate_(alphaPro)|SendAll]]''' operation from AlphaPro. Reset the exchange when the SendAll is finished.
 
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<br style="clear:both;" />
 
  
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===Additional notes ===
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== Backup customer data ==
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* Downgrade from AMC 11.x to a 10.x or earlier version of AMC is only possible by [[AMC_Flash_Image_Update_XE|image installation]].
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Configuration data will get lost after the upgrade.
  
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=Upgrading AMC-IP software version 10.x=
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The customer data '''MUST''' be backed up by doing a '''[[Communicate_(alphaPro)|GetAll]]''' operation from [[AlphaPro]] before the upgrade is performed.
  
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===Compatibility===
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== Software Upgrade ==
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*When updating to AMC IP software version 10.60.3.x, all AlphaCom E exchanges in a VoIP AlphaNet network with a software version lower than 10.40 MUST be upgraded at the same time. This requirement does not exist for exchanges connected via [[AGA]] or [[AE1]] cards, either connected directly or via multiplexer equipment, where the data is transferred via serial data links.
 
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*For programming of the exchange, AlphaPro 10.28 or later must be used.
 
  
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=== Upgrade procedure ===
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* For AMC 12.5.3.4: [[Downloads#AlphaCom_XE_Series_.28Black_AMC-IP_board.29|Download]] the file bsp_32.00.3.1_AS_12.5.3.4.apkg. This file contains the AMC-IP software version 12.5.3.4, as well as security updates.
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'''''Note 1:''''' Only AMC-IP cards with software version 10.51 or higher should be upgraded to version 10.60.3.x.  
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* For AMC 13.1.3.13: Please [[Downloads#AlphaCom_XE_Series_.28Black_AMC-IP_board.29|Download]] and install BSP 32.3.3.11 first! [[Downloads#AlphaCom_XE_Series_.28Black_AMC-IP_board.29|Download]] the file alpha-sys_13.1.3.13.apkg. This file contains the AMC-IP software version 13.1.3.13.
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        If the software version is older then 10.51, an upgrade to 10.51 must be done first.
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* Use an internet browser and [[AlphaWeb#AlphaWeb_Login|log on]] to the AlphaCom Web interface ([[AlphaWeb]]) and select '''System Maintenance ''' -> '''System Upgrade'''.
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* '''Browse''' to the downloaded file, and select '''Upload'''. The file will now be transferred from the PC to the AMC-IP board.
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Download the AMC-IP software package alpha_sys_10_60_3_x.tbz2 (and alpha_sys_10_51.tbz2 if required) from the [[Downloads|download page]], and save the file on your PC.  
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[[File:AMC Upgrade 13 1 3 11.PNG|left|thumb|500px|Browse and Upload the new firmware]]
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  '''''Note 2:''''' When upgrading to AMC version 10.51 from AMC 10.42 or earlier versions,
 
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          the current configuration will  be lost, and factory default settings will be loaded.  
 
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          The configuration made from AlphaWeb (e.g. IP addresses, IP routing etc.) will be kept.
 
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          When upgrading from 10.51 to 10.60.3.x the current configuration remains.
 
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* '''Backup:''' Before doing the upgrade, the costumer data must be backed up by doing a '''GetAll''' operation from [[AlphaPro]].  
 
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* Use Internet Explorer or another internet browser and log on to the AlphaCom Web interface ([[AlphaWeb]]) and select '''System Upgrade''' -> '''System Upgrade'''.
 
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[[Image:AlphaWeb System Upgrade.png|thumb|left|500px|AlphaWeb - System Upgrade]]
 
 
<br style="clear:both;" />
 
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* If there are any files listed under "Repository AMC System Packages" these files should be deleted to free up space.
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* When the upload is finished an '''Install''' button will appear. Press the '''Install''' button, the upgrade status is shown in the web browser.
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* '''Browse''' to the AMC-IP software file, and select '''Upload'''. The file will now be transferred from the PC to the AMC-IP board. The upload process takes approx. 1 minute.
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* When the software installation is finished the system will restart with the new software.
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[[Image:AlphaWeb File to Upload.png|left|thumb|500px|AlphaWeb - Browse and Upload]]
 
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<br style="clear:both;" />
 
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* When the upload is finished an "Install Selected" button will appear.
 
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* Press '''Install Selected''' to install the software. This takes approx. 2 minutes. The upgrade status is shown in the web browser.
 
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* When the software installation is finished the system will restart.
 
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* Restore the configuration by doing a '''SendAll''' operation from AlphaPro. Reset the exchange when the SendAll is finished.
 
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<br style="clear:both;" />
 
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===Additional notes ===
 
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* Downgrade from AMC 10.60.3.x to a 10.5x or earlier version of AMC is only possible by doing a complete [[AMC Flash Image update]].
 
  
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== Restore customer data ==
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Restore the customer data by doing a '''[[Communicate_(alphaPro)|SendAll]]''' operation from [[AlphaPro]]. Reset the exchange when the SendAll is finished.
  
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[[Category:AlphaCom E Software]]
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[[Category:Upgrade and Recovery]]
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[[Category:AlphaCom Release notes]]

Latest revision as of 15:23, 4 May 2023

AlphaCom icon 300px.png
AMC-IP Processor Board (Black)

This article describes how to upgrade the software in an AlphaCom server, running a black AMC-IP board (hardware revision 5 or later).

This is the currently produced AMC-IP board. It replaced the red AMC-IP board (hardware revision 4) in 2010.

The software 12.5.3.4 and software 13.1.3.13 are supported only on the black AMC IP boards. The red AMC-IP board is not supported.


Backup customer data

Configuration data will get lost after the upgrade.

The customer data MUST be backed up by doing a GetAll operation from AlphaPro before the upgrade is performed.

Software Upgrade

  • For AMC 12.5.3.4: Download the file bsp_32.00.3.1_AS_12.5.3.4.apkg. This file contains the AMC-IP software version 12.5.3.4, as well as security updates.
  • For AMC 13.1.3.13: Please Download and install BSP 32.3.3.11 first! Download the file alpha-sys_13.1.3.13.apkg. This file contains the AMC-IP software version 13.1.3.13.
  • Use an internet browser and log on to the AlphaCom Web interface (AlphaWeb) and select System Maintenance -> System Upgrade.
  • Browse to the downloaded file, and select Upload. The file will now be transferred from the PC to the AMC-IP board.
Browse and Upload the new firmware


  • When the upload is finished an Install button will appear. Press the Install button, the upgrade status is shown in the web browser.
  • When the software installation is finished the system will restart with the new software.

Restore customer data

Restore the customer data by doing a SendAll operation from AlphaPro. Reset the exchange when the SendAll is finished.

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