Difference between revisions of "AMC-IP software upgrade (Black AMC-IP board)"

Latest revision as of 15:23, 4 May 2023

AMC-IP Processor Board (Black)

This article describes how to upgrade the software in an AlphaCom server, running a black AMC-IP board (hardware revision 5 or later).

This is the currently produced AMC-IP board. It replaced the red AMC-IP board (hardware revision 4) in 2010.

The software 12.5.3.4 and software 13.1.3.13 are supported only on the black AMC IP boards. The red AMC-IP board is not supported.

Backup customer data

Configuration data will get lost after the upgrade.

The customer data MUST be backed up by doing a GetAll operation from AlphaPro before the upgrade is performed.

Software Upgrade

For AMC 12.5.3.4: Download the file bsp_32.00.3.1_AS_12.5.3.4.apkg. This file contains the AMC-IP software version 12.5.3.4, as well as security updates.
For AMC 13.1.3.13: Please Download and install BSP 32.3.3.11 first! Download the file alpha-sys_13.1.3.13.apkg. This file contains the AMC-IP software version 13.1.3.13.
Use an internet browser and log on to the AlphaCom Web interface (AlphaWeb) and select System Maintenance -> System Upgrade.
Browse to the downloaded file, and select Upload. The file will now be transferred from the PC to the AMC-IP board.

Browse and Upload the new firmware

When the upload is finished an Install button will appear. Press the Install button, the upgrade status is shown in the web browser.
When the software installation is finished the system will restart with the new software.

Restore customer data

Restore the customer data by doing a SendAll operation from AlphaPro. Reset the exchange when the SendAll is finished.

@@ Line 1: / Line 1: @@
-This article describes how to upgrade an AMC-IP board.
+{{A}}
+[[Image:AMC Black.PNG|thumb|250px|AMC-IP Processor Board (Black)]]
+This article describes how to upgrade the software in an AlphaCom server, running a black AMC-IP board (hardware revision 5 or later).
- '''''Note:''''' To upgrade from main version 10 to 11 please follow the [[AMC_Flash_Image_Update_XE|Image Upgrade procedure]]
+This is the currently produced AMC-IP board. It replaced the [[AMC-IP - AlphaCom Processor Board (Red)|red AMC-IP board]] (hardware revision 4) in 2010.
-       before proceeding to upgrade the software to the latest version.
-== Backup ==
+The software 12.5.3.4 and software 13.1.3.13 are supported only on the black AMC IP boards. The red AMC-IP board is not supported.
-Configuration data will be lost when doing the upgrade.
-The customer data MUST be backed up by doing a '''[[Communicate_(alphaPro)|GetAll]]''' operation from [[AlphaPro]] before the upgrade is performed.
-==Upgrading AMC-IP software version 11.x==
+== Backup customer data ==
+Configuration data will get lost after the upgrade.
-=== Upgrade procedure - AlphaCom software===
+The customer data '''MUST''' be backed up by doing a '''[[Communicate_(alphaPro)|GetAll]]''' operation from [[AlphaPro]] before the upgrade is performed.
-[[Downloads#AlphaCom_.28AMC-IP.29_software|Download]] the zip file alpha-sys-11.2.3.11.zip and unpack it.
- '''''Note''' Due to an issue with the AlphaWeb upgrade dependency test the "alphaweb_upgrade_fix.apkg" must be installed prior to alpha-sys-11.2.3.11 or higher.
+== Software Upgrade ==
-* Use Mozilla Firefox or another internet browser and [[AlphaWeb#AlphaWeb_Login|log on]] to the AlphaCom Web interface ([[AlphaWeb]]) and select '''System Maintenance ''' -> '''System Upgrade'''.
-[[Image:Upgrade1.PNG|thumb|left|500px|AlphaWeb - System Upgrade]]
-<br style="clear:both;" />
-* '''Browse''' to the alphaweb upgrade file, and select '''Upload'''. The file will now be transferred from the PC to the AMC-IP board.
-[[Image:Upgrade2.PNG|left|thumb|500px|Browse and Upload the alphaweb upgrade file]]
-<br style="clear:both;" />
-* When the upload is finished an "Install" button will appear.
-[[File:Upgrade3.PNG|thumb|left|500px|Install AlphaWeb upgrade fix]]
-<br style="clear:both;" />
-* Press the '''Install''' button to install the software. The upgrade status is shown in the web browser.
-* When the fix is installed proceed to upload the alphasys software.
-[[File:Upgrade4.png|thumb|left|500px|Browse and upload the alphasys file]]
-<br style="clear:both;" />
-* When the upload is finished an "Install" button will appear.
-[[File:Upgrade5.PNG|thumb|left|500px|Install Alphasys apgk software package]]
-<br style="clear:both;" />
-* Press the '''Install''' button to install the software. The upgrade status is shown in the web browser.
-* When the software installation is finished the system will restart.
-* If necessary restore the database by doing a '''[[Communicate_(alphaPro)|SendAll]]''' operation from AlphaPro. Reset the exchange when the SendAll is finished.
-<br style="clear:both;" />
-=== Upgrade procedure - [[Board_Support_Package|BSP]]===
-[[Downloads#AlphaCom_Board_Support_Package_BSP|Download]] the file bsp-30.01.apkg (bsp-22.01.apkg for RED boards).
-* Use Mozilla Firefox or another internet browser and [[AlphaWeb#AlphaWeb_Login|log on]] to the AlphaCom Web interface ([[AlphaWeb]]) and select '''System Maintenance ''' -> '''System Upgrade'''.
-[[Image:Upgrade1.PNG|thumb|left|500px|AlphaWeb - System Upgrade]]
-<br style="clear:both;" />
-* '''Browse''' to the previously downloaded bsp file, and select '''Upload'''. The file will now be transferred from the PC to the AMC-IP board.
-[[Image:Upgrade6.png|left|thumb|500px|Browse and Upload the board support package file]]
-<br style="clear:both;" />
-* When the upload is finished an "Install" button will appear.
-[[File:Upgrade7.png|thumb|left|500px|Install bsp file]]
-<br style="clear:both;" />
-* Press the '''Install''' button to install the software. The upgrade status is shown in the web browser.
-* When the software installation is finished the system will restart.
-<br style="clear:both;" />
-==Upgrading AMC-IP software version 10.x==
+* For AMC 12.5.3.4: [[Downloads#AlphaCom_XE_Series_.28Black_AMC-IP_board.29|Download]] the file bsp_32.00.3.1_AS_12.5.3.4.apkg. This file contains the AMC-IP software version 12.5.3.4, as well as security updates.
+* For AMC 13.1.3.13: Please [[Downloads#AlphaCom_XE_Series_.28Black_AMC-IP_board.29|Download]] and install BSP 32.3.3.11 first! [[Downloads#AlphaCom_XE_Series_.28Black_AMC-IP_board.29|Download]] the file alpha-sys_13.1.3.13.apkg. This file contains the AMC-IP software version 13.1.3.13.
-===Compatibility===
+* Use an internet browser and [[AlphaWeb#AlphaWeb_Login|log on]] to the AlphaCom Web interface ([[AlphaWeb]]) and select '''System Maintenance ''' -> '''System Upgrade'''.
-*When updating to AMC IP software version 10.60.3.x, all AlphaCom E exchanges in a VoIP AlphaNet network with a software version lower than 10.40 MUST be upgraded at the same time. This requirement does not exist for exchanges connected via [[AGA]] or [[AE1]] cards, either connected directly or via multiplexer equipment, where the data is transferred via serial data links.
+* '''Browse''' to the downloaded file, and select '''Upload'''. The file will now be transferred from the PC to the AMC-IP board.
-*For programming of the exchange, AlphaPro 10.28 or later must be used.
+[[File:AMC Upgrade 13 1 3 11.PNG|left|thumb|500px|Browse and Upload the new firmware]]
-=== Upgrade procedure ===
- '''''Note:''''' Only AMC-IP cards with software version 10.51 or higher should be upgraded to version 10.60.3.x.
-       If the software version is older then 10.51, an upgrade to 10.51 must be done first.
-Download the AMC-IP software package alpha_sys_10_60_3_x.tbz2 (and alpha_sys_10_51.tbz2 if required) from the [[Downloads|download page]], and save the file on your PC.
- '''''Note:''''' When upgrading to AMC version 10.51 from AMC 10.42 or earlier versions,
-       the current configuration will  be lost, and factory default settings will be loaded.
-       The configuration made from AlphaWeb (e.g. IP addresses, IP routing etc.) will be kept.
-       When upgrading from 10.51 to 10.60.3.x the current configuration remains.
-* '''Backup:''' Before doing the upgrade, the costumer data must be backed up by doing a '''GetAll''' operation from [[AlphaPro]].
-* Use Internet Explorer or another internet browser and log on to the AlphaCom Web interface ([[AlphaWeb]]) and select '''System Upgrade''' -> '''System Upgrade'''.
-[[Image:AlphaWeb System Upgrade.png|thumb|left|500px|AlphaWeb - System Upgrade]]
-<br style="clear:both;" />
-*  If there are any files listed under "Repository AMC System Packages" these files should be deleted to free up space.
-* '''Browse''' to the AMC-IP software file, and select '''Upload'''. The file will now be transferred from the PC to the AMC-IP board. The upload process takes approx. 1 minute.
-[[Image:AlphaWeb File to Upload.png|left|thumb|500px|AlphaWeb - Browse and Upload]]
-<br style="clear:both;" />
-* When the upload is finished an "Install Selected" button will appear.
-* Press '''Install Selected''' to install the software. This takes approx. 2 minutes. The upgrade status is shown in the web browser.
-* When the software installation is finished the system will restart.
-* Restore the configuration by doing a '''SendAll''' operation from AlphaPro. Reset the exchange when the SendAll is finished.
 <br style="clear:both;" />
+* When the upload is finished an '''Install''' button will appear. Press the '''Install''' button, the upgrade status is shown in the web browser.
+* When the software installation is finished the system will restart with the new software.
-===Additional notes ===
+== Restore customer data ==
-* Downgrade from AMC 10.60.3.x to a 10.5x or earlier version of AMC is only possible by doing a complete [[AMC Flash Image update]].
+Restore the customer data by doing a '''[[Communicate_(alphaPro)|SendAll]]''' operation from [[AlphaPro]]. Reset the exchange when the SendAll is finished.
-[[Category:AlphaCom E Software]]
+[[Category:Upgrade and Recovery]]
+[[Category:AlphaCom Release notes]]

Difference between revisions of "AMC-IP software upgrade (Black AMC-IP board)"

From Zenitel Wiki

Latest revision as of 15:23, 4 May 2023

Backup customer data

Software Upgrade

Restore customer data