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Difference between revisions of "AMC-IP software upgrade (Black AMC-IP board)"

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(New page: Download the AMC-IP software version 10.50 from the [http://www.zenitel.biz/index.php?option=com_magazine&Itemid=359| download site] at www.zenitel.com, and save the file on your PC. * I...)
 
(→‎Software Upgrade)
 
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Download the AMC-IP software version 10.50 from the [http://www.zenitel.biz/index.php?option=com_magazine&Itemid=359| download site] at www.zenitel.com, and save the file on your PC.  
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[[Image:AMC Black.PNG|thumb|250px|AMC-IP Processor Board (Black)]]
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This article describes how to upgrade the software in an AlphaCom server, running a black AMC-IP board (hardware revision 5 or later).
  
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* Important: When upgrading to AMC version 10.50 the current configuration will be lost, and factory default settings will be loaded. However, configuration made from AlphaWeb (e.g. IP addresses, IP routing etc.) will be kept.
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This is the currently produced AMC-IP board. It replaced the [[AMC-IP - AlphaCom Processor Board (Red)|red AMC-IP board]] (hardware revision 4) in 2010.  
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* Backup the costumer data by doing a GetAll from [[AlphaPro]].
 
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* Use Internet Explorer or another internet browser and log on to the AlphaCom Web interface ([[AlphaWeb]]) and select '''System Upgrade''' -> '''AMC Upgrade'''.
 
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* Delete any files in the "Repository"
 
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The software 12.5.3.4 and software 13.1.3.13 are supported only on the black AMC IP boards. The red AMC-IP board is not supported.
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The upgrade is done in 3 steps:
 
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• Select the new file from the list of Repository AMC System Packages
 
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• Install Selected file
 
  
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== Backup customer data ==
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Configuration data will get lost after the upgrade.
  
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The customer data '''MUST''' be backed up by doing a '''[[Communicate_(alphaPro)|GetAll]]''' operation from [[AlphaPro]] before the upgrade is performed.
  
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3. Install the file patch_to_release_10_00.tbz2 
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== Software Upgrade ==
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4. Reset the AMC-IP  
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5. Install the file alpha_sys_10_00.tbz2
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* For AMC 12.5.3.4: [[Downloads#AlphaCom_XE_Series_.28Black_AMC-IP_board.29|Download]] the file bsp_32.00.3.1_AS_12.5.3.4.apkg. This file contains the AMC-IP software version 12.5.3.4, as well as security updates.
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6. Install the file alpha_sys_10_02.tbz2
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* For AMC 13.1.3.13: Please [[Downloads#AlphaCom_XE_Series_.28Black_AMC-IP_board.29|Download]] and install BSP 32.3.3.11 first! [[Downloads#AlphaCom_XE_Series_.28Black_AMC-IP_board.29|Download]] the file alpha-sys_13.1.3.13.apkg. This file contains the AMC-IP software version 13.1.3.13.
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* Use an internet browser and [[AlphaWeb#AlphaWeb_Login|log on]] to the AlphaCom Web interface ([[AlphaWeb]]) and select '''System Maintenance ''' -> '''System Upgrade'''.
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* '''Browse''' to the downloaded file, and select '''Upload'''. The file will now be transferred from the PC to the AMC-IP board.
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[[File:AMC Upgrade 13 1 3 11.PNG|left|thumb|500px|Browse and Upload the new firmware]]
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<br style="clear:both;" />
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* When the upload is finished an '''Install''' button will appear. Press the '''Install''' button, the upgrade status is shown in the web browser.
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* When the software installation is finished the system will restart with the new software.
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== Restore customer data ==
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Restore the customer data by doing a '''[[Communicate_(alphaPro)|SendAll]]''' operation from [[AlphaPro]]. Reset the exchange when the SendAll is finished.
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[[Category:Upgrade and Recovery]]
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[[Category:AlphaCom Release notes]]

Latest revision as of 15:23, 4 May 2023

AlphaCom icon 300px.png
AMC-IP Processor Board (Black)

This article describes how to upgrade the software in an AlphaCom server, running a black AMC-IP board (hardware revision 5 or later).

This is the currently produced AMC-IP board. It replaced the red AMC-IP board (hardware revision 4) in 2010.

The software 12.5.3.4 and software 13.1.3.13 are supported only on the black AMC IP boards. The red AMC-IP board is not supported.


Backup customer data

Configuration data will get lost after the upgrade.

The customer data MUST be backed up by doing a GetAll operation from AlphaPro before the upgrade is performed.

Software Upgrade

  • For AMC 12.5.3.4: Download the file bsp_32.00.3.1_AS_12.5.3.4.apkg. This file contains the AMC-IP software version 12.5.3.4, as well as security updates.
  • For AMC 13.1.3.13: Please Download and install BSP 32.3.3.11 first! Download the file alpha-sys_13.1.3.13.apkg. This file contains the AMC-IP software version 13.1.3.13.
  • Use an internet browser and log on to the AlphaCom Web interface (AlphaWeb) and select System Maintenance -> System Upgrade.
  • Browse to the downloaded file, and select Upload. The file will now be transferred from the PC to the AMC-IP board.
Browse and Upload the new firmware


  • When the upload is finished an Install button will appear. Press the Install button, the upgrade status is shown in the web browser.
  • When the software installation is finished the system will restart with the new software.

Restore customer data

Restore the customer data by doing a SendAll operation from AlphaPro. Reset the exchange when the SendAll is finished.

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