Difference between revisions of "Auto-attendant"
From Zenitel Wiki
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[[Image:Auto-attendant.png|thumb|400px|Auto-attendant feature provides voice guided menus]] | [[Image:Auto-attendant.png|thumb|400px|Auto-attendant feature provides voice guided menus]] | ||
| − | The '''Auto-attendant''' feature provides voice guided menus for handling incoming calls | + | The '''Auto-attendant''' feature provides voice guided menus for handling incoming calls: |
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*Play a welcome message on incoming telephone calls | *Play a welcome message on incoming telephone calls | ||
*Press a digit to re-route the call | *Press a digit to re-route the call | ||
*Auto-transfer if no digits pressed | *Auto-transfer if no digits pressed | ||
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== Configuration == | == Configuration == | ||
Revision as of 15:48, 8 September 2010
The Auto-attendant feature provides voice guided menus for handling incoming calls:
- Play a welcome message on incoming telephone calls
- Press a digit to re-route the call
- Auto-transfer if no digits pressed
Configuration
Directory number 9550 is included by default.
To record a welcome message:
- From a SuperUser station dial 8180 + 9550 + M. Start recording.
- Example: ”Welcome to Procom Ltd, press 1 for switchboard, press 2 for Sales department, press 3 for Marketing department, or wait for an answer”
- Press 8 to save.
Hardware and license requiements
- Hardware: The auto-attendant feature require AMC-IP hardware version 8000/5 or 8000/6 (Black PCB).
- License: Auto-attendant requires a Basic or Enhanced Audio Messaging license.