Difference between revisions of "Auto-attendant"
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*Example: ”''Welcome to Procom Ltd, press 1 for switchboard, press 2 for Sales department, press 3 for Marketing department, or wait for an answer''” | *Example: ”''Welcome to Procom Ltd, press 1 for switchboard, press 2 for Sales department, press 3 for Marketing department, or wait for an answer''” | ||
* Press 8 to save. | * Press 8 to save. | ||
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| + | How to forward the calls.... | ||
==Hardware and license requiements== | ==Hardware and license requiements== | ||
Revision as of 15:48, 8 September 2010
The Auto-attendant feature provides voice guided menus for handling incoming calls:
- Play a welcome message on incoming telephone calls
- Press a digit to re-route the call
- Auto-transfer if no digits pressed
Configuration
Directory number 9550 is included by default.
To record a welcome message:
- From a SuperUser station dial 8180 + 9550 + M. Start recording.
- Example: ”Welcome to Procom Ltd, press 1 for switchboard, press 2 for Sales department, press 3 for Marketing department, or wait for an answer”
- Press 8 to save.
How to forward the calls....
Hardware and license requiements
- Hardware: The auto-attendant feature require AMC-IP hardware version 8000/5 or 8000/6 (Black PCB).
- License: Auto-attendant requires a Basic or Enhanced Audio Messaging license.