Actions

Auto-attendant

From Zenitel Wiki

Revision as of 15:41, 8 September 2010 by Asle (talk)
Auto-attendant feature provides voice guided menus

The Auto-attendant feature provides voice guided menus for handling incoming calls.

  • Play a welcome message on incoming telephone calls
  • Press a digit to re-route the call
  • Auto-transfer if no digits pressed
  • Easy to activate:
  • To record welcome message: Dial 8180 + 9550 + M. Start recording.
  • Example: ”Welcome to Zenitel, press 1 for Marketing department, press 2 for Sales department, press 3 for switchboard, or wait for an answer”


  • Dial 9550 on a station. The auto-attendant message will be played. Now you can:
    • Press 1 to get connected to the CRMV (101)
    • Press 2 to get connected to the Softclient (105)
    • Or wait for 10 seconds and get connected to the CRMV.

Configuration

Directory number 9550 is included by default.

  • To record a message: Dial 8180 + 9550 + M. Start recording.
  • Example: ”Welcome to Zenitel, press 1 for Marketing department, press 2 for Sales department, press 3 for switchboard, or wait for an answer”
  • An Auto-attendant message has to be recorded in advance, or as a part of the demo:
  • From a SuperUser station dial 8180 + 9550. If there is an existing message, it will be played, and you can press "0" to delete it, or C if you choose to keep it).
  • Press M to start recording
  • Press 8 to save.

Hardware and license requiements

  • Hardware: The auto-attendant feature require AMC-IP hardware version 8000/5 or 8000/6 (Black PCB).
  • License: Auto-attendant requires a Basic or Enhanced Audio Messaging license.
Retrieved from "https://wiki.zenitel.com/w/index.php?title=Auto-attendant&oldid=103414"