Auto-attendant

Auto-attendant feature provides voice guided menus

The Auto-attendant feature provides voice guided menus for handling incoming calls:

• Play a welcome message on incoming telephone calls
• Press a digit to re-route the call
• If no digits are pressed, the call will be automatically re-routed after 10 sec.

Configuration

Directory number 9550 is included by default.

Record the messagae

To record a welcome message:

• From a SuperUser station dial 8180 + 9550 + M. Start recording.
• Example: ”Welcome to Procom Ltd, press 1 for switchboard, press 2 for Sales department, press 3 for Marketing department, or wait for an answer”
• Press 8 to save.

Digit actions

Auto-attendant digit routing: Digit 1 calls station 101, digit 2 calls station 123, digit 3 calls station 5432, and digit 0 calls the voice menu

The Auto-attendant function 9550 is using the DAK table of physical station 500 for the "digit" actions. In the Users & Stations window in AlphaPro, select physical number 500 in the list box, and press the button DAK.

• Digit 1 is entered in

Hardware and license requiements

• Hardware: The auto-attendant feature require AMC-IP hardware version 8000/5 or 8000/6 (Black PCB).
• License: Auto-attendant requires a Basic or Enhanced Audio Messaging license.