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Difference between revisions of "Priority Mail in Idle (Event Type)"

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(New page: ==Event description== {| border="1" cellpadding="4" ! align="left"|Event Owner: | the queuing station |- ! align="left"|[[Event Handler#Events Types - Grouped by Function|Event type]...)
 
 
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{{AI}} <br>
 
==Event description==
 
==Event description==
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{|
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{| border="1" cellpadding="4"
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|-
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! align="left"|[[Event Owner]]:
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|width="180pt"|'''Event Owner''':
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| the queuing station
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|width="300pt"|The queuing station or an [[UDP]] group
 
|-
 
|-
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! align="left"|[[Event Handler#Events Types - Grouped by Function|Event type]]:  
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|'''Event type''': || 12 - Priority Mail in Idle
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| Priority Mail in Idle
 
 
|-
 
|-
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! align="left"|[[Sub-Event (Event Handler)|Sub-Event]]:
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|'''Subevent''': || N/A
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| N/A
 
 
|-
 
|-
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! align="left"|[[When Change to (Event Handler)|When Change to ON]]:  
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|'''When change to ON''': || When receiving a mail with priority above 100 (programmable) in the mail queue
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| When receiving a mail with priority above 100 (programable) in the mail queue
 
 
|-
 
|-
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! align="left"|[[When Change to (Event Handler)|When Change to OFF]]:  
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|'''When change to OFF''': || During conversation, and when there are no more priority mails in the queue
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| During conversation, and when there are no more priority mails in the queue  
 
 
|-
 
|-
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! align="left"|[[When Related to (Event Handler)|When Related to]]:
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|'''When related to''': || N/A
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| N/A
 
 
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|-
 
|}
 
|}
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<br>
  
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*Additional information:
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==Additional information==
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:- The event goes ON every time a mail enters the queue
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:- The event goes ON every time a mail is received
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:- the event goes OFF during conversation, and back ON when returning to idle if there are still prioritymails in the queue
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:- The event goes OFF during conversation, and back ON when returning to idle if there are still priority mails in the queue
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.- Priority level programmable from AlphaPro: Exchange & System | System | "Priority Mail Queue Indication"
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:- Priority level programmable from AlphaPro: [[Exchange_%26_System_%28AlphaPro%29#Calls_and_Options|Exchange & System -> System -> Calls and Options]] -> "Priority Mail" Queue Indication - Minimum Priority Level (default = 100).
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:- Related event: "06 Priority mail present"
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:- Related event: "[[Priority Mail Present (Event Type)|06 Priority mail present]]"
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:- The event can be toggled ON or OFF by dialling [[Acknowledge Priority Mail on own station feature|7882]]. e.g. to mute a buzzer
  
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*Application
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==Application==
 
:- Buzzer control CRM IV
 
:- Buzzer control CRM IV
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[[Category:Event Handler]]
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[[Category:Event types]]

Latest revision as of 16:17, 4 October 2019

AI.png


Event description

Event Owner: The queuing station or an UDP group
Event type: 12 - Priority Mail in Idle
Subevent: N/A
When change to ON: When receiving a mail with priority above 100 (programmable) in the mail queue
When change to OFF: During conversation, and when there are no more priority mails in the queue
When related to: N/A


Additional information

- The event goes ON every time a mail is received
- The event goes OFF during conversation, and back ON when returning to idle if there are still priority mails in the queue
- Priority level programmable from AlphaPro: Exchange & System -> System -> Calls and Options -> "Priority Mail" Queue Indication - Minimum Priority Level (default = 100).
- Related event: "06 Priority mail present"
- The event can be toggled ON or OFF by dialling 7882. e.g. to mute a buzzer

Application

- Buzzer control CRM IV
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