AlphaCom XE demo suitcase - User Guide

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This article describes how to set up and use the AlphaCom XE demo suitcase, item 100 9607 600.

AlphaCom XE demo Suitcase - 100 9607 600

Demo Suitcase Content

Demo Suitcase Content

The AlphaCom XE demo suitcase contains the following parts:

  • 1 x AlphaCom XE1 incl. power adapter, preconfigured
  • 1 x station stand, consisting of one CRM V station, two IP substations and a signaling unit
  • 1 x IP Desktop station
  • 1 x PoE switch, incl. power adaptor
  • 1 x Axis M1011 IP camera, incl. power adapter
  • 7 x Ethernet cables
  • 1 x Memory stick including SoftClient, AlphaPro database, CCTV software and documentation

The AlphaPro database can also be downloaded from the download page.

IP Addresses and Directory Numbers

The system is preconfigured with the following static IP addresses and directory numbers:

Device IP address Dirno Name
AlphaCom XE1, Ethernet port 1    
AlphaCom XE1, Ethernet port 0    
Control Room Station CRM V 101 Control Room
IP Desktop station 102 Office
IP Substation 103 Elevator
TCIS-5 (IP Substation 3G previous to feb. 2014) 104 Entrance
Softclient (PC) 105 Softclient
SIP Station (e.g. X-Lite on PC) 106 SIP Station
Recorder PC    
IP Camera    

Subnet mask is

The IP stations are set to register by directory number (not by MAC address).

The demo suitcase is in addition preconfigured for the following devices, which can be connected to the network switch for extended demonstations:

Device IP address Dirno Name
IP-ARIO for Mobile radio ( 5 Mobile Radio
IP-ARIO for PA system ( 151 PA System
Turbine station TCIS-1 ( 111 Turbine TCIS-1
Turbine station TCIS-2 ( 112 Turbine TCIS-2
Turbine station TCIS-3 ( 113 Turbine TCIS-3
Turbine station TCIS-4 ( 114 Turbine TCIS-4
Turbine station TCIS-5 ( 115 Turbine TCIS-5
Turbine station TCIS-6 ( 116 Turbine TCIS-6
IP Dual Display station ( 110 IP Dual Display
IP Speaker ( 117 IP Speaker

The Turbine stations are configured to send a call request to the Control Room station 101.

Connection Diagram

  • Connect the IP stations to the PoE ports of the network switch (the 8 leftmost ports).
  • Connect the AlphaCom XE1, the IP camera and the PC to the non-PoE ports (the 8 rightmost ports).


How to use the demo suitcase

The DAK Panel as from ver. 1.8

Sound quality

The stations in the stand are located very close to each other, and it is hard to give a good demo of the AlphaCom XE sound quality. If you going to demo the sound quality it is better to place the IP Desktop station on a remote location, and make calls to or from the IP Desktop.

Call Request

  • Call buttons on the substations make Call Request to the CRM V. Indication on the LED's on the DAK panel.
  • Call Request Forwarding to station 102 is activated by pressing the Transfer button on the DAK panel. The transfer status is shown in the LCD display. Transfer Off cancels the forwarding.

Door Opening

  • Door open: Press digit 6 on the CRM V while in communication with IP substation 104 to operate the LED in the signaling unit.
  • Door open/closed status: The external button next to the second substation is connected to an input of the IP substation. The input can be used to indicate door open or closed status on the DAK panel. Door open is indicated by flashing red LED in the DAK panel.


- On the DAK panel press the Antinuisance button + station button (e.g. Elevator or Entrance) to disable calls from that station for 9 seconds. Red LED indicates disabled state. (In real life the station will be disabled for maybe 15 minutes).

Group call and All Call

  • Press All Call to make a regular broadcast to all stations. If you demonstrate voice paging (i.e. you are searching for someone), you can answer the paging by pressing 99 on a station (e.g. on the IP desktop).
  • Press All Call (4gong) to make an All Call with customized “dingdong” signal. The standard ding-dong is substituted by a wav file playing a gong sequence. This is to demo that the standard dingdong signal can be substituted by any signal.
  • Press All Call (coco) to make an All Call with customized pre-warning signal. The standard ding-dong is substituted by a wav file playing a coco sound.
  • Press Dynamic Grp to make a dynamic group call. Select members on the DAK panel. Members can be selected and deselected (toggle function). Press Dynamic Grp again to dispatch the group call.


  • Press Recall (M), then press and hold M-key while recording. Release M to listen. Press M to do a new recording, or press 8 to dispatch the message as an All Call.
  • Press Recall. Start talking (no M-key) and press C when finished to dispatch the message. Alternative: Lift the handset, press Recall, talk and hang up.



  • An Auto-attendant message has to be recorded in advance, or as a part of the demo: Lift the handset of the IP desktop station and dial 8180 + 9550. (If there is an existing message, it will be played, and you can press "0" to delete it, or C if you choose to keep it). Press M to start recording. Press 8 to save.

To demonstrate the auto-attendant:

  • Dial 9550 on a station. The auto-attendant message will be played. Now you can:
    • Press 1 to get connected to the CRMV (101)
    • Press 2 to get connected to the Softclient (105)
    • Or wait for 10 seconds and get connected to the CRMV.

Emergency group call with Acknowledgement

This is a group call were all recipients have to verify that they have received the group call message by dialing an acknowledgement code.

  • Press Emerg.Grp + M to talk. A group call is activated, and the red LED’s of the recipients will be lit in the DAK panel. The IP Desktop (and SoftClient) must dial 9590 to acknowledge. LED status will change to green. Press Clear to reset all LED’s in the DAK panel.

Additional note: From version 1.10 also the two substations in the demo kit can acknowledge this Emergency Call by pressing the call button. A message "Emergency call acknowledged" will be played in the station when acknowledging.

Voice alarm distribution

  • Press Fire, Evacuate or Baggage to distribute prerecorded voice message to all stations at full volume. Press Message Off to stop the message.

Integration with CCTV

Voice Activity Detection (VAD)

Press DAK key "VAD On/Off" to enable the VAD feature on station 103

The VAD function can be enabled/disabled on station 103 (Elevator) by pressing a button on the DAK panel. When loud audio (e.g. shouting) is detected by the station, a prerecorded message ("Alarm call from corridor C5") will be played in the Control Room station, and the assosiated LED in the DAK panel will flash. Press the DAK button once again if you want to demo one more time.

Note: In versions prior to 1.6, the VAD function had to be enabled by logging on to the web interface of the IP substation 104 ( or station 103 ( In the Advanced > VAD menu, set VAD Status to Enabled. Adjust the sensitivity by changing Minimum Amplitude. Loud voice detected by the station 103 or 104 will be indicated on the DAK Panel of the Control Room Station. The camera will automatically appear on the Milestone PC.

Line errors

Station errors are reported to the Control Room station DAK panel.


  • Disconnect a station cable
  • The station error will be reported on the DAK panel within 15 seconds with steady green and red LED
  • Connect the station, and the error indication goes away

Monitoring (Listen-In)

  • To silently monitor a station, press the Monitoring button + station button (e.g. Elevator or Entrance). The green LED in the DAK panel shows which station is currently monitoring.
  • To stop the monitoring, press the Monitoring button twice.

Additional info: During monitoring the microphone LED of the monitored station will be lit. In a real installation it is possible to disable the LED if required.


  • To silently monitor multiple stations, press the Scanning button. The system will start to monitor in rotating order the IP Desktop -> Elevator -> Entrance -> IP Desktop ->... The green LED in the DAK panel shows you which station is currently monitored.
  • To stop the scanning, press the Scanning button again.
  • If you want to stop the scanning and listen to a particular station, press the Monitoring button + station button (e.g. Elevator or Entrance).

Silent Alarm

The Silent Alarm is demonstrated by pressing the '*' button (DAK 1) on the IP Desktop station. Without any audible signal in the alarm station, a special alert (gong) signal will be heard in the CRM V station, followed by the audio signal from the alarm station. In real life the alarm button will be a hidden button or a foot switch.


  • Push the '*' button on the IP Desktop station to trigger the alarm
  • An alert signal (here: gong sequence) and display information will appear in the destination stations (Here: in the CRM V)
  • An audio connection is silently established from the alarm station to the destination station(s)
  • The destination station(s) can press M-key and talk back, if desired
  • The alarm is cancelled by pressing DAK 2 (#) on the alarm station, or "Clear" button on the CRM V

Background info: Silent Alarm is intended for e.g. public offices which handle clients that can become threatening. As client handling is confidential, each employee sits alone in his/her office, and a possible attack will not be noticed by co-workers. Each office is equipped with an intercom station, plus a hidden alarm button. When the alarm button is pressed, a special group call with a characteristic ding-dong sequence or a prerecorded spoken message is broadcast to neighboring offices, and all station displays show the location of the alarm station, e.g. "Alarm: Office 3". The neighboring offices will automatically listen in to the alarm room. It is possible to simulate an innocent conversation by pressing the M-key and talk back to the alarm station, and thus make the threatening client understand that he is not alone. When the situation is under control, the alarm is cleared by pressing a DAK-key on the alarm station.

Noise Reduction


  • Enable noise reduction on station 104: Log on to the web server of station 104 ( using a web browser, and select Advanced AlphaCom -> Audio. Set Noise Reduction Level = 4. If the station 104 in your demo set is a Turbine station, set Audio Profile = Noisy Environment


  • Use an ethernet extension cable (not provided with the demoset) and place the IP desktop station in a different room.
  • Press the button Noise on the DAK panel to generate prerecorded traffic noise in the speaker of the CRMV. Adjust the volume in the CRMV to a suitable level (level 3 works fine).
  • Make a call from the IP desktop to station 103. You will now hear the noise.
  • Make a call from the IP desktop to station 104. You will now hear how the noise reduction feature have removed most of the noise.
  • Press Message Off to stop the message.


As from Demo Suitcase version 1.4 the demo suitcase is prepared for voice recording. Before doing any demo, the STENTOFON Recorder Software must be installed on the PC according to the STENTOFON Recorder manual A100K11036.

During installation you have to enter a username and the IP address of the AlphaCom.

  • Username = recorder (small letters)
  • Address =

Recordeer demo.PNG

It is recommended to install and get familiar with the STENTOFON Recorder Software and the Playback Client before doing demos for customers.

Note that the recording feature requires a license. License for recording was included in the demo suitcase as from October 2011. Demo suitcases produced before this date does not include recording license. The demo suitcase license can be updated by contacting

Mobile Radio integration


Toggle radio monitoring on or off by pressing the DAK button labeled «Radio»

Listen to radio traffic (Talk Group):

  • On the CRMV press the DAK button labeled «Radio», or dial 8204
  • On master station 102, dial the radio channel number 8204
  • Talk back to the radios by pressing the M-key
  • The caller ID of the talker (intercom or radio handset) is shown in the station display
  • Dial 8200 to exit the radio conference

Private call: (Mototrbo only)

Private call means point to point call between intercom and radio handset.

Call from an intercom station to a radio handset:

  • Dial 5 + Handset ID. E.g.: 5 + 1004
  • Press PTT on handset to answer
  • Press M-key on intercom to talk
  • The call cancels after 5 seconds of inactivity

Call from radio handset to intercom station 102:

  • Press «Menu» + «OK»
  • Scroll to «Manual dial», then «OK»
  • Enter 1003 (gateway ID)
  • Press PTT button briefly to establish call to 102
  • Press PTT again to talk
  • Press M-key on station 102 to talk back
Send "Fire Alarm" message to radio handsets by pressing the DAK button labeled «Radio Msg»
  • The call cancels after 5 seconds of inactivity
  • Selective dialing is not possible

Send Prerecorded "Fire Alarm" message to radio handsets:

  • On the DAK panel, press the button «Radio Msg»
  • The message will be played once in the radio handsets, then stop

Installation and configuration

As from Demo Suitcase version 1.6 the demo suitcase is prepared for Mobile Radio integration using an IPARIO unit, and a license for IPARIO is included. When upgrading older versions of the demo suitcase to v. 1.6 or newer, please contact for a license upgrade. The IPARIO unit and the mobile radio system are not included with the demo suitcase. To be able to show the integration, one must have the following equipment in addition to the demo suitcase:

  • IPARIO unit (100 8095 100)
  • Mobile Radio gateway, e.g Motorola GM340 (analog) or Motorola Mototrbo DM3400/3600 (digital)
  • One or more radio handsets

Note that Private Calls are possible only when using Mototrbo radio with an DMR921 data converter.

Demo system connected to Mototrbo radio - principle drawing

For wiring between IPARIO and radio gateway, please see the following articles:

The IPARIO must be configured with the following parameters:

  • AlphaCom IP address:
  • Directory number: 5
  • IP Address: (suggestion)
  • Subnet mask:
  • Gateway:

When using a Mototrbo radio, the radio gateway should be given ID 1003. The radio handsets must have 4-digit ID's (e.g. 1004, 1005 etc.).

PA System integration



  • From the CRMV: Press the DAK button labeled «PA (IPARIO)» to do an announcement.
  • From the Desktop station: Dial 88 and press M-key to do announcement.
  • Re-call feature: Dial 9088, press M-key to record, digit 8 to dispatch. Alternatively dial 9084, which includes all stations as well.
  • The PA-system can also be included in a Dynamic Group Call.

PA system supervision:

The following fault conditions are detected within 10-15 seconds, and are reported to the LED's on the CRM V DAK panel:

  • Network error between switch and IPARIO - Demo by unplugging the LAN cable
  • Error on the XLR cable between IPARIO and Amplifier - Demo by disconnecting the XLR connector
  • Error (short or break) on the speaker loop - Demo by making a cable break in the speaker loop
  • Power failure on the amplifier - Demo by switching off the amplifier
  • Master volume too low - Demo by turning down the Master Volume of the VPA amplifier

When the faulty condition is removed, the faulty indication in the DAK panel will go away.

Installation and configuration

As from Demo Suitcase version 1.7 the demo suitcase is prepared for integration with Public Address (PA) system using an IPARIO unit. License for the IPARIO is included. When upgrading older versions of the demo suitcase to v. 1.7, please contact for a license upgrade. The IPARIO unit and the PA system are not a part of the demo suitcase equipment. To be able to show the integration, one must have the following equipment in addition to the demo suitcase:

Demo system connected to Public Address system - principle drawing
  • IPARIO unit (100 8095 100)
  • Power Amplifier, e.g. VPA 120 (300 5010 235)
  • One or more 100V loudspeakers

Connections required:

  • Connect the LAN port of the IPARIO to the network switch
  • Connect the XLR output PA 1 Out to the XLR input IN (Call) on the amplifier
  • Connect the loudspeaker(s) to the amplifier connector CALL/BGM, terminals COM and 100V
  • Connect the speaker line from the last loudspeaker back to the PA Monitor 1 of the IPARIO
  • Connect the Fault Relay output COM / NO of the amplifier to the input 1 of the IPARIO (optional)

The IPARIO must be configured with the following parameters:

  • AlphaCom IP address:
  • Directory number: 151
  • IP Address:
  • Subnet mask:
  • Gateway:


  • The demo suitcase is prepared for STENTOFON Softclient on directory number 105. The PC should be assigned IP address Download and install the Softclient on your PC. In File > Preferences set AlphaCom IP address = and AlphaCom ID (MAC or Dirno) = 105.

SIP Station (X-Lite)

  • The demo suitcase is prepared for SIP Station on directory number 106. The PC should be assigned IP address [Download] and install the X-Lite software on your PC. Create a SIP account with the following settings: Display Name = Any text. User name = 106. Domain =

Restore the demo configuration

If the configuration for some reason has been changed, you can easily restore the standard demo configuration by dialing the code 7819 + M on the CRMV or the IP desktop station.

AlphaPro database versions

  • First database for the demo suitcase
  • Added the Noise Cancelling feature
  • Milestone CCTV fix: Serial Port settings for EDO1: Enabled disconnect/connect on each write
  • Added Monitoring, Scanning and Silent Alarm features. Improved Anti-nuisance user interface.
  • Added support for recorder. Note that recorder license is required (Recorder license is included in demo suitcases as from October 2011).
  • Added support for analytics. (Audio Analytics is no longer supported from march 2018)
  • Added support for Mobile Radio Integration via IPARIO, and for integration of PA system via IPARIO. It is now possible to enable/disable the VAD function from the DAK panel. Added reporting of line errors to the DAK panel.
  • Added supervision of PA system. Modified the Audio Analytics feature. It is now possible to adjust the volume of the noise being played in the CRMV when demoing Noise Reduction feature. Voice Alarm messages don't use volume override any longer.
  • Added a Voice Recognition and Text To Speech application; Virtual Doorman.(Virtual Doorman is no longer supported from march 2018)
  • Corrected Dynamic Group Calls. (EXP field was blank for station 101). Enabled AudioAnalytics for station 112 (enabled UDP group 3)
  • Improved "Emergency Call w/ack". Now also substations can "ack" by pressing the call button, and a voice message is played "Emergency call acknowledged". When upgrading to this version, the new voice message must be uploaded as alarm message 4. The alarm messages can be downloaded here: Downloads#AlphaCom_XE1_Demo_Suitcase.
  • Fixed bug for VAD feature. Fixed non working Anti-Nuisance.
  • Removed Virtual Doorman and Audio Analytics configuration as it is no longer supported.

Related articles

AlphaCom XE demo suitcase - Milestone setup