Priority Mail in Idle (Event Type)
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(Redirected from Event 12)
Event description
| Event Owner: | The queuing station or an UDP group |
| Event type: | 12 - Priority Mail in Idle |
| Subevent: | N/A |
| When change to ON: | When receiving a mail with priority above 100 (programmable) in the mail queue |
| When change to OFF: | During conversation, and when there are no more priority mails in the queue |
| When related to: | N/A |
Additional information
- - The event goes ON every time a mail is received
- - The event goes OFF during conversation, and back ON when returning to idle if there are still priority mails in the queue
- - Priority level programmable from AlphaPro: Exchange & System -> System -> Calls and Options -> "Priority Mail" Queue Indication - Minimum Priority Level (default = 100).
- - Related event: "06 Priority mail present"
- - The event can be toggled ON or OFF by dialling 7882. e.g. to mute a buzzer
Application
- - Buzzer control CRM IV