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Factory Reset and Reboot (Zenitel Connect)

From Zenitel Wiki

Reset Options

Introduction

This article describes the available reboot and reset options in Zenitel Connect and explains their impact on configuration data, licenses, network settings, and application software.

Note icon Before performing a factory reset, it is recommended to create a backup of the system configuration. Refer to Backup and Recovery for instructions.


Reboot system

A reboot has the same effect as removing and restoring power to the server. Any active calls will be disconnected, and the system will be unavailable for approximately two minutes.

To reboot the system, navigate to System > Backup and Recovery, and select Reboot system.


Factory Reset options

Zenitel Connect supports the following reset methods:

  • Factory Reset (All)
  • Factory Reset (Keep IP Settings)
  • Hardware Factory Reset using the ICX-510 reset button

The web-based reset options are available from System > Backup and Recovery.


Factory reset (All)

This option restores Zenitel Connect to its initial state. The following data is removed:

  • System configuration
  • Database contents
  • Event logs
  • Licenses
  • Locally stored backup files

After the reset, the system is restored to the same state as:

  • A newly delivered ICX-510 unit, or
  • A newly imported Zenitel Connect virtual machine image


Factory reset (Keep IP settings)

This option performs the same reset as Factory Reset (All), but retains the following network-related settings:

  • Network configuration
  • Firewall configuration
  • Subnets configured in the Device Configuration tile

This option can be useful when resetting the system while maintaining network connectivity and remote access.

Hardware Factory Reset (ICX-510)

The ICX-510 includes a hardware reset button located behind a small opening on the rear panel.

OBS icon A hardware factory reset removes all Zenitel Connect configuration data, licenses, backup files, and application software. After the reset has completed, the Zenitel Connect software image must be reinstalled before the system can be returned to service.


A hardware factory reset will:

  • Delete all configuration data stored in the database
  • Remove all licenses
  • Delete locally stored backup files
  • Reset all network settings and firewall settings to default values
  • Remove all application containers, including the installed Zenitel Connect software

After the reset:

  • Eth0 is configured with IP address 169.254.1.5
  • Subnet mask is 255.255.0.0
  • The unit starts in Recovery Mode and presents the Software Update page on port 82.

Performing a Hardware Factory Reset:

  1. Press and hold the Factory Default button
  2. Apply power to the ICX-510 while keeping the button pressed.
  3. Continue holding the button for approximately 5 seconds.
  4. Release the button.
  5. Connect a computer to the Eth0 network interface.
  6. Wait until the ICX-510 has completed startup.
  7. Open a web browser and navigate to: http://169.254.1.5:82
OBS icon Note that port 82 must be used (169.254.1.5:82)


The Software Update page should be displayed as shown below.

Software Update page


Reinstalling Zenitel Connect

  1. Upload the Zenitel Connect software image (.swu) by dragging the file into the upload area or by selecting it manually.
  2. Wait for the software installation to complete.
  3. The ICX-510 automatically restarts.
  4. Configure the system as described in the Getting Started article.

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