Mail Messages

From Zenitel Wiki

AlphaCom icon 300px.png

Mail Messages

A Mail Message can be a voice message and/or a text message. The Voice Mail Message function requires the optional ASVP board (AlphaCom Stored Voice Playback. If your system doesn’t have the ASVP-board, you will still be able to see the mail messages if your station has a display.) A Text mail can be:

  • A Call Back message.
  • A predefined voice/mail message using the 66x range of messages
  • A Call Request mail message.
  • A freely programmable mail message which is sent to the station in defined situations. This is typically used for different types of technical alarms. The feature is set up using the Event Handler programming.
  • A predefined mail message to certain stations when there is an error. The following types of errors can be reported:
  • Line error
  • Board error
  • Device error
  • AGA board error

Call Back

Leave a Call Back Message

When you call a station and there is no-one present, you can leave a Call Back Message by pressing digit 8. The voice/mail message “Call intercom number xxxx” is registered at the other station.

Answer Call Back

Dial 70 to have the messages displayed/played back. Then you can dial 8 to set up a conversation with the message sender.

Displaying Multiple Call Backs

A number of callers may leave Call Back messages at your station. When you return the number of Call Back messages appears in the display. Press 70 to have the first message displayed/played back. Answer the Call Back by pressing 8. You can scroll, answer and delete the messages.

If your station does not have a display, you will get no indication of how many messages are waiting for you, but when you press 70 you will have the messages played back to you, and you can scroll, answer and delete them.

Additional Information

  • When station B calls back station A by dialing 70 + 8:

If station A is now busy or in Private ringing mode or if there is an absence message on it, the Call Back message on station B will not be deleted, so it is possible to call back again later.

  • If you call back a station and you are connected but no one answers, you can dial 55. The Call Back message will then remain on your station, so you can try to call back again later.

Predefined Voice/Text Mail Messages

There are a number of predefined messages you can send to another station. If you call another station and the person is not present: Dial 7 followed by the number of one of the defined messages and any optional digits. End the message by pressing the M-key.

Voice Message Display Text Dial
Please contact the switchboard Call Switchboard 7 + 660
Call telephone number + <number> Phone xxxxxxxx 7 + 661
Call home Call home 7 + 663
Call your spouse Call your spouse 7 + 664
Call me at + <number> < + Station name> 7 + 666
Remember meeting at <hour> Meeting at xx.xx 7 + 667
There is a fax for you Fax for you 7 + 668
There is a delivery for you Deliveries 7 + 669

Optional digits

Some of the messages allow you to specify time, telephone number or station numbers (internal numbers). If you dial fewer than the maximum number of digits, press the M-key to indicate that the message is complete.

Additional Information

  • The maximum number of telephone digits is 16.
  • Your own station’s number is inserted automatically in the message where appropriate.
  • If you do not add optional digits and/or do not press M, the message is activated after a time-out.

Pick and send a Mail Message

When you call someone and want to leave a voice message at the station, it is possible to scroll through the mail list to find the wanted message. After having dialed the station number + 7, press the INFO key and you can scroll through the messages, using the 7 and 9 keys. Select a message by pressing 8.

Reading Mail Messages

All types of mail messages are read in the same way on a TouchLine display station. If there is a mail message on you station, the display shows “Messages (x)” where x is the number of messages. When you dial 70 the first one is read out/displayed.

The following options are then available:

  • 0 = Delete the message and receive the next one (if any)
  • 1 = Repeat the message
  • 7 = Go to the previous message
  • 8 = Call sender of a Call-back message (and delete the message).
  • 9 = Go to the next message (if any) without deleting the previous one
  • C= Disconnect (and keep the messages)

When you come to the end or beginning of the list, pressing the digits 7 or 9 repeats the last/first message. To quit the list you must press the C-key.

Call Request messages are deleted when you call the station. You can hear/see voice messages left at your own station even if you are at another station. Dial your own directory number followed by 51. No messages are deleted in this situation.

Additional Information

  • If you don’t have a station with a display, but the AlphaCom exchange has the optional ASVP-board, the messages are played back, and you can answer, delete and scroll as mentioned above.
  • For each station it is possible to enable or disable the audio playback of voice messages by programming. This may be convenient if you consider the display an adequate solution.
  • 8 = Call sender of message only applies when Call Back has been used.
  • Answering Call Requests on a Control Room Station.

Removing a Mail Message from your Station

A mail message can be removed by dialing 70 + 0. A mail message is removed if you use Call Back (8) to the station that sent the message and the connection is established.

Additional Information

  • Calling the sender of a 66x mail does not remove the mail from your station.

Text Priorities and Notification for Receiver of Mail Messages

When there is more than one mail message on the station they are queued in the following way:

  • According to priority level for the message.
  • Messages with the same priority level are queued according to time of arrival.

The pre-programmed priority levels and different types of notification behavior for mail messages on the receiving station is described below.

Priority level Feature Reminder Urgent Feature Reminder Notification Add. Queue Indication Autoload/Built in for



x 660 - 669 mail messages (pri. 30)

8 = Call Back (pri. 30)



x x Programmable mail messages

(pri. 80)



x x x 623 Normal Call Request (pri.100)

625 Normal Call Request (pri. 101)



x x x 622 Alarm Call Request

(pri. 140) 624 Alarm Call Request (pri. 141)

Feature Reminder: A reminder tone (bleep) in the station every minute and blinking LED every second.
Urgent Feature Reminder: Attention tone (dut-dut-dut) repeated at intervals.
Notification: Attention tone (dut-dut-dut) and a short display indication when the mail message is received.
Additional Queue Indication: Output to an external lamp or buzzer. Indication on LEDs and buzzer on a Control Room Station.

Additional Information

  • The LED and buzzer behavior is programmable on a CRMIV station.
  • Call Request numbers created during commissioning have programmable priority level.
  • Urgent feature reminder is programmable: Default is 3 tones repeated every 20 seconds.


  • AMC 04.00 and later for programmable priority on mail messages
  • AMC 07.20 for programmable LED and buzzer behavior on CRMIV station.