Snom IP Phone (Pulse)

From Zenitel Wiki

Pulse icon 300px.png
Snom IP Phone used in a PULSE system

This article describes how to set up Snom IP phones, models 820, 821 and 760, to operate in a PULSE system. The Snom Phone can be used for audio only, or it can also be used to show the video image from any Stentofon IP Video Door Station or from an external Axis camera.

For video the following possibilities can be realized:

  • Pop up video image. The video image of IP Video Door Station is shown automatically on an incoming call and end automatically when the communication is finished.
  • Manual video image. The video image of the IP Video Door Station can be activated and ended by pressing a function key.

Server configuration

A SIP phone license is required on the Pulse Server, and a SIP User account must be defined in the Pulse Server in order for the SIP phone to register.

Snom Phone Configuration

Network and SIP account in Snom phone

Factory default of the phone is done from the phones keyboard by pressing:

  • The button Menu
  • 5 - Maintenance
  • 4 - Reset Values
  • Enter default password 0000 + "V". The phone will restart.

Follow the display setup wizard to set:

  • Language
  • Time Zone
  • Tone scheme
  • SIP Account = Directory number
  • Registrar = IP address of the Pulse Server

SIP account settings can be changed in Identity 1 in web access. IP settings are changed in Advanced -> Network.

Other settings

Log on to the web interface of the phone, and do the following settings.

SIP account settings

In Identity 1 -> SIP, set Support broken Registrar to: "On".

If you use more than one SIP account, do the same setting for every "Identity x" (x is from 1 to 12).


Advanced settings

Set Call Waiting Indication to "Off":

Set "Call Waiting Indication" to "Off"

Set Network Identity (port) to 5060:

Set Network Identity (port) to 5060

Disable Filter packets from Registrar:

Disable "Filter packets from Registrar"

Configuration for Video

The Snom phones can be configured to show video image from the following stations/cameras:

Pop up video image

The screen of the Snom IP phone can automatically show the video image during a call. The directory number of the station must be defined in the Directory of the Snom phone. When a call is made or received, the telephone will look up in the Directory, and find the correct URL for the associated camera.

In the web interface of the phone, select Directory in the menu, and enter the following parameters:

  • Number: The directory number of the IP Video Door Station
  • Title: Enter any text
  • Action URL: The URL string to use depends on the type of camera/IP Station being used:
    • Turbine Compact IP Video - TCIV: http://<IP address of the camera>:8090/snoma.cgi.
      • Example:
    • IP Video Door Station - 1401110100 (CP-CAM camera): http://<IP address of the camera>/snoma.cgi
      • Example:
    • IP Video Door Station - 1401110200 (Axis camera): http://<IP address of the camera>/local/viewer/snomaxis.xml.
      • Example:
    • External Axis camera: http://<IP address of the camera>//local/viewer/snomaxis.xml.
      • Example:
  • Nickname: Enter any text

Configure the IP Video Door station in the Directory list of the Snom phone

Manual video image (Optional)

The video image can be started and ended manually by pressing a function key. With this feature the video image can be displayed without setting up a conversation.

In the web interface of the phone, select Function Keys in the menu, and enter the following parameters:

  • Context: Active
  • Type: Action URL
  • Number: The URL for the camera. Use the same URL as desribed in the previous section Pop up video image
  • Short text: Enter any text
Pressing function key 1 will start the video image from camera

  • To start video image: The video image is started by pressing the programmed key.
  • To end video image: The video image is ended by pressing the "X-key".


If the access of the CP-CAM camera is to be password protected, the following adjustments are necessary to the URL:

  • http://<User name>:<Password>@<IP adress of the camera>/snoma.cgi. If for example username is "admin" and the password is "1234", enter http://admin:1234@

Optional settings

Door Opening feature

During conversation with the Turbine Video Station TCIV, or any other Turbine station model, the integrated relay of the station can be operated by pressing a digit (default: digit 6) on the phone. As the phone by default is using DTMF signaling by RFC 2833, and this is supported by the Turbine range of stations, no further settings are required in the phone.

If the phone should operate the relay in other types of IP Substations (non-Turbine), the phone must be set to signal DTMF by SIP INFO.

  • Click on Identity X > SIP, and set DTMF via SIP INFO to "On":
Setting DTMF via SIP INFO to "On"

Receiving multiple calls

To be able to receive multiple calls to the SNOM phone, change the Call Waiting Inidication from off to any other of the three settings:

  • on
  • visual only
  • ringer
Set Call Waiting Indication

Firmware update of Snom phone

In order to support video, the Snom phone must have the correct firmware. The firmware is uploaded using a TFTP server.

Upgrade procedure:

  • Download firmware for the relevant Snom model from the download site
    • Model 820: Version
    • Model 821: Version
    • Model 760: Version
  • Unzip the file. Remember in which folder you stored the file
  • Start a TFTP server, and browse to the folder which contains the file. A TFTP server can be downloaded here: TFTP server
  • In the Snom webinterface, select Software Update and enter address tftp://[TFTPServer]/[file name], where [TFTPServer] = IP address of PC running the TFTP server and [file name] is the name of the downloaded .bin file.
    • Example: tftp://
  • Select Load, and watch the progress on the display of the Snom phone
Starting the software upgrade process

TCIV - Configuration of the camera

  • Log on to the TCIV station (default username: admin, password: alphaadmin)
  • Select SIP Configuration > Video Settings, and set:
    • Video mode: MJPEG HTTP
    • Camera IP address and port: 8090 (if you use a different port number, the URL used in the Snom phone "Directory" must be changed accordingly)
    • Resolution and fps: 240P 15fps
Video setting in TCIV

IP Video Door Station 1401110100 - Configuration of the camera

In the camera the authentication for the image/video display has to be deactivated.

  • Log on to the CP-CAM camera (default username: admin, password: 1234)
  • SelectSystem Settings > Network > System, and change the "Authentication required for Picture/Video" to "No".
Switch off the authentication.

Set the resolution to match the video display of the Snom phone, 320 x 240 pixels:

  • Select System Settings > Camera, and set "Mode" to QVGA (320 x 240).
Set resolution to QVGA 320 x 240.

IP Video Door Station model 1401110200 - Configuration of camera

When the Snom Phone is used to show an image from an Axis camera, an .xml file must be uploaded to the camera. This is applicable for IP Video Door Station model 1401110200 as well as when using standalone Axis camera.

  • Create a new textfile on your windows desktop and rename it to snomaxis.xml.
  • Open the file with a text editor e.g. Notepad
  • Copy the following lines to the snomaxis.xml text file:
<?xml version="1.0" encoding="UTF-8"?>
 <SnomIPPhoneImageFile state="relevant" track="no" dtmf="on" >
 <fetch mil="100">http://<ip-address>/local/viewer/snomaxis.xml</fetch>
  • Replace the two <ip-address> tags with the IP address of your camera.
  • Save the file.
  • Etablish a FTP connection to the IP camera, using e.g. the PC tool WinSCP. Use the same username and password as the login on the webinterface.
  • Navigate to the following folder: /mnt/flash/etc/httpd/html/viewer
  • Copy the snomaxis.xml into the folder.
  • Close the FTP connection.
Uploading the "snomaxis.xml" file to an Axis camera using the PC tool WinSCP