Difference between revisions of "INCA Station Software upgrade"

Revision as of 08:18, 16 August 2022

This article describes how to upgrade the software in the INCA family of IP Stations via the web interface of the station. This process is best used for upgrading only a few stations.

Software upgrade can be done by using the VS-IMT tool, see the article IMT - Discover & Upgrade. The VS-IMT tool allows mass upgrade of stations.
There is a separate Upgrade procedure for Turbine stations.
If the station is in SIP mode, Automatic Updates can also be defined.

Upgrade via the web interface of the station

Upgrade of a single IP station

To upgrade the software from the web page of the IP Station:

Download the software package A100G80200.02_11_3_1.zip, unzip the file and store the files on a folder on your PC
Start the TFTP server and browse to the folder were the software files are located
Log on to the IP Station Web Server
Select Station Administration > Manual upgrade
Enter the IP address of the TFTP server (normally your PC)
Enter the name of the software Image file (include bin file extension)
Enter the CRC checksum (found in the "A100G80200.02_11_3_1.txt" text file from the downloaded software package)
Click Save settings to store this information.

Upgrade of INCA IP station software

The station will now try to contact the TFTP server. If the connection cannot be established or the file tftp_test.txt is missing from the folder, the message TFTP_CONN_ERROR is displayed. If the response is TFTP_CONN_OK the settings are saved, and the Upgrade button will appear.

Click on the Upgrade button to upgrade the software of the IP Station. The procedure takes about 3 minutes.
The transfer process can be monitored by selecting the Log viewer tab in the TFTP server program.

Additional Information

Downloading and unzipping the software

Download the IP Station software file from the download page

Unzip the files to a folder on your PC, e.g. C:\software\IP station\
The zip file contains three files, one bin file and two txt files. Example files:

A100G80200.02_11_3_1.bin: The actual software image file
A100G80200.02_11_3_1.txt: You must open this file and make a note of (or copy to the clipboard) the CRC-checksum
tftp_test.txt: Used by the upgrade process to check the communication between the IP Station and the TFTP server

About the file name of the software package

Windows Explorer might be set to hide known file extensions, so the file might appear as A100G80200.02_11_3_1 in Windows Explorer, although the full file name is A100G80200.02_11_3_1.bin
The name of the software image file has to be entered with the extension .bin.

Upgrade in VLAN environment

During an upgrade, the IP station switch will not be VLAN aware. Make sure the IP station can reach the TFTP server from the native VLAN.

Upgrade in 802.1x environment

See IEEE_802.1X

Installing a TFTP server on your PC

Settings for tftpd32. "Software" is set as base directory

Download the TFTP Server program tftpd32 standard edition (installer) from http://tftpd32.jounin.net/tftpd32_download.html.
For 64 bit computers download tftpd64 standard edition (installer)
Unzip the tftpdxx.yyy.zip file. (e.g. to C: \tftpdxx\)
Run the tftpdxx.exe file. The program is run by selecting the extracted .exe file, no installation is needed.
Select the base directory (e.g. C:\Software) by selecting the Settings button, then Browse
Turn off every thing except "TFTP Server" under Global Settings. Escpecially important to turn off "DHCP Server", as this server part of the tftpxx application may interfere with other DHCP servers in the network
The TFTP Server program must be running during the software upgrade process

Troubleshooting

In the case the upgrade is not successful it may be due to a windows setting.

For Windows XP: http://www.sysprobs.com/enable-ping-in-xp

For Windows7: http://www.sysprobs.com/enable-ping-reply-windows-7

For Windows10: http://www.sysprobs.com/enable-ping-reply-and-ftp-traffic-in-windows-10-and-server

If the upgrade is not successful when using the default static IP, it may be due to a network setting.

Please check the station's subnet mask. If it is 255.255.0.0, change it to 255.255.255.0 and try again

@@ Line 1: / Line 1: @@
-This article describes how to upgrade the software in the [[:Category:INCA Stations|INCA family of IP Stations]]. Note that there is a separate Upgrade procedure for [[Turbine_Software_Upgrade|Turbine stations]].<br>
+{{APS}}
+This article describes how to upgrade the software in the [[:Category:Stations#INCA_stations|INCA family of IP Stations]] via the '''web interface''' of the station. This process is best used for upgrading only a few stations.
-There are two recommended ways of upgrading the software on the IP Station:
+{{note|
-* The [[IMT|Intercom management Tool - IMT]]
+* ''Software upgrade can be done by using the VS-IMT tool, see the article [[IMT - Discover & Upgrade]]. The VS-IMT tool allows mass upgrade of stations.''
-* The [[IP-StationWeb#Manual_Upgrade|web interface of the station]]
+* ''There is a separate Upgrade procedure for [[Turbine_Software_Upgrade|Turbine stations]].''
+* ''If the station is in SIP mode, [[Automatic Software Upgrade|Automatic Updates]] can also be defined.''  }}
+<div style="text-align:left;"> <youtube width="300" height="180">mR-ZnCjA9ag</youtube>  </div>
+<br><br>
+== Upgrade via the web interface of the station ==
-It is also possible to upgrade using the web interface ([[AlphaWeb]]) of the AlphaCom XE Audio Server
+[[Image:IP station upgrade one.png|left|500px|thumb|Upgrade of a single IP station]]
-==Upgrade using the VS-IMT tool ==
-===Prerequisites===
-# Download and install the [[Downloads#VS-IMT_-_Intercom_management_Tool|VS-IMT tool]]
-# Download the software package [[Downloads#IP_Stations_and_IP-ARIO|A100G80200.02_05_3_2.zip]]. Don't unzip the file.
-=== Upgrade procedure ===
-* Start the VS-IMT tool
-* Select '''Create project''' or open an existing project, and start the wizard that takes you through the discovery and upgrade process, by selecting '''File''' > '''Launch Station Wizard'''
-* Press '''Next''' to go to Station Discovery. Enter the range of IP addresses (From - To) to search for, and press '''Search'''
-* When the discovery process is finished, select all stations in the list by checking the '''Select All''' flag
-[[File:IMT SelectAll.PNG|thumb|left|500px|Station Discovery window]]
-<br style="clear:both;" />
-* Press '''Next''' two times. You've now come to the "Upgrade Stations" window:
-[[File:IMT UpgradeWin.PNG|thumb|left|500px|The Upgrade Stations window]]
-<br style="clear:both;" />
-* Import the software package into the VS-IMT tool, and start the upgrade:
-** Select '''Import image...''', and browse to the '''A100G80200.02_05_3_2.zip''' file, and select '''Open'''
-** Select the "INCA Image" = '''A100G80200.02_05_3_2'''
-** In the list box, select the stations to upgrade. Use '''Ctrl + click''' to select multiple stations.
-[[File:IMT INCA upgrade 2530.PNG|thumb|left|500px|INCA image and stations selected, ready to start the upgrade]]
-<br style="clear:both;" />
-:* Press the '''Upgrade''' button to start the upgrade process. The status is shown on the screen. The Status will become '''''Success''''' when the station is up and running after the upgrade.
-== Upgrade using the Web Interface of the station ==
-[[Image:IP station upgrade one.png|left|400px|thumb|Upgrade of a single IP station]]
 <br style="clear:both;" />
 To upgrade the software from the web page of the IP Station:
-*Start the [[IP_Station_Software_upgrade#Installing_a_TFTP_server_on_your_PC|TFTP server]] and browse to the folder were the software file is located
+* Download the software package [[Downloads#Stations_and_Devices|A100G80200.02_11_3_1.zip]], unzip the file and store the files on a folder on your PC
-*Log on to the [[IP-StationWeb|IP Station Web Server]]
+*Start the [[INCA_Station_Software_upgrade#Installing_a_TFTP_server_on_your_PC|TFTP server]] and browse to the folder were the software files are located
-*Select '''Station Administration''' -> '''Manual upgrade'''
+*[[Logging into an IP Station|Log on to the IP Station Web Server]]
+*Select '''Station Administration''' > '''Manual upgrade'''
 *Enter the IP address of the '''TFTP server''' (normally your PC)
 *Enter the name of the software '''Image file''' (include ''bin'' file extension)
-*Enter the '''CRC''' checksum (found in the text file from the downloaded software package)
+*Enter the '''CRC''' checksum (found in the "A100G80200.02_11_3_1.txt" text file from the downloaded software package)
 *Click '''Save settings''' to store this information.
-[[File:INCA upgrade 2532.PNG|left|400px|thumb|Upgrade IP station software]]
+[[File:INCA Upgrade 21131.PNG|left|500px|thumb|Upgrade of INCA IP station software]]
 <br style="clear:both;" />
@@ Line 57: / Line 29: @@
 *Click on the '''Upgrade''' button to upgrade the software of the IP Station. The procedure takes about 3 minutes.
 *The transfer process can be monitored by selecting the '''Log viewer''' tab in the TFTP server program.
-== Upgrade using the Web interface of the AlphaCom XE Audio Server (AlphaWeb)==
-[[Image:IP station upgrade many.png|thumb|left|400px|Upgrade multiple stations in one operation]]
-<br style="clear:both;" />
-Start the TFTP server and browse to the folder were the software file is located.
-<br/>
-Log on to the AlphaCom XE Web Server [[AlphaWeb]]:
-*Select '''System Upgrade''' -> '''IP Stations Upgrade'''
-*Enter the IP address of the '''TFTP server''', the filename of the software '''Image file''' and its '''CRC''' checksum. Click '''Save'''.
-*Select which IP Stations to upgrade (or all) and click '''Update Station List'''.
-*Click '''Start Upgrade Process'''.
-[[Image:IP station information list.jpg|left|400px|thumb|IP station information list]]
-<br style="clear:both;" />
-The AlphaCom XE will tell each IP Station to contact the TFTP server, download the software image file and carry out the upgrade.
-<br/>
-A short status description of the process will be displayed in the Upgrade status column. The message ''IPST:ERROR'' indicates that there is no connection to the TFTP server, or that the ''tftp_test.txt'' file is missing from the folder. The transfer process can be monitored by selecting the '''Log viewer''' tab in the TFTP server program.
-<br/>
 == Additional Information ==
-=== AMC-IP Software requirement ===
-There are different minimum software requirements on the AMC-IP board, depending on what IP Station types are being used in the installation:
-* '''IP Substations''' require minimum AMC-IP software 10.20
-* '''IP master Stations''' require minimum AMC-IP software 10.50
-* '''IP DualDisplay Station''' requires minimum AMC-IP software 11.2.3.1
-* '''IPARIO''' requires minimum AMC-IP software 11.2.3.1
-* '''Turbine stations''' require AMC software 11.2.3.7
-<br>
 === Downloading and unzipping the software===
-Download the IP Station software file from the [[Downloads#Stations|download page]]
+Download the IP Station software file from the [[Downloads#Stations_and_Devices|download page]]
 Unzip the files to a folder on your PC, e.g. C:\software\IP station\<br>
 The zip file contains three files, one ''bin'' file and two ''txt'' files. Example files:
-* ''A100G80200.02_05_3_2.bin'': The actual software image file
+* '''A100G80200.02_11_3_1.bin''': The actual software image file
-* ''A100G80200.02_05_3_2.txt'': You must open this file and make a note of (or copy to the clipboard) the CRC-checksum
+* '''A100G80200.02_11_3_1.txt''': You must open this file and make a note of (or copy to the clipboard) the CRC-checksum
-* ''tftp_test.txt'': Used by the upgrade process to check the communication between the IP Station and the TFTP server
+* '''tftp_test.txt''': Used by the upgrade process to check the communication between the IP Station and the TFTP server
 <br>
 ===About the file name of the software package===
-*Windows Explorer might be set to hide known file extensions, so the file might appear as ''A100G80200.02_05_3_2'' in Windows Explorer, although the full file name is ''A100G80200.02_05_3_2'''.bin'''''
+*Windows Explorer might be set to hide known file extensions, so the file might appear as ''A100G80200.02_11_3_1'' in Windows Explorer, although the full file name is ''A100G80200.02_11_3_1'''.bin'''''
 *The name of the software image file has to be entered with the extension ''.bin''.
 <br>
@@ Line 109: / Line 51: @@
 === Upgrade in 802.1x environment ===
-During an upgrade of the IP station, 802.1X will not be running. Thus if 802.1X
+See [[IEEE_802.1X]]
-reauthentication is enabled and is performed during the upgrade, the IP station
-will lose contact with the TFTP server (depending on the configuration when
-.1X authentication fails). If the IP station loses contact with the TFTP server,
-it will not be upgraded.
 === Installing a TFTP server on your PC ===
@@ Line 135: / Line 72: @@
 *For Windows10: [http://www.sysprobs.com/enable-ping-reply-and-ftp-traffic-in-windows-10-and-server http://www.sysprobs.com/enable-ping-reply-and-ftp-traffic-in-windows-10-and-server]
+If the upgrade is not successful when using the default static IP, it may be due to a network setting.
+* Please check the station's subnet mask. If it is 255.255.0.0, change it to 255.255.255.0 and try again
 [[Category:INCA - Restore Factory Defaults and Software Upgrade]]