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==General==
==General==
When '''Do not Disturb''' is active it will blocks incoming calls.
When '''Do Not Disturb''' is active, incoming calls are blocked.
*Zenitel Connect Pro will still make  a silent call for 5 seconds to allow the use of the [[Busy Override (Zenitel Connect Pro)|breakthrough feature]] before the call is terminated.
* Optionally the call can be '''forwarded''' after the 5 second period if a directory number is defined.


* Zenitel Connect Pro will silently call for 5 seconds to allow the use of [[Busy Override (Zenitel Connect Pro)|breakthrough feature]] before the call is terminated.
===Feature Behavior===
* If the called station is busy the caller gets busy tone, otherwise normal ring tone for the 5 seconds duration. This 5 second timer is hardcoded and therefore not configurable.  
*If the called station is busy, the caller receives a busy tone; otherwise, a normal ring tone is played during the 5‑second window. This 5‑second timer is hardcoded and therefore not configurable.  
* If [[Busy Override (Zenitel Connect Pro)|permissions for breakthrough]] is given to the calling station, pressing M-key during this period will force a connection
*If the calling station has  [[Busy Override (Zenitel Connect Pro)|breakthrough permissions]], pressing the M‑key during this period will force a connection.
* If a call with priority High or Alarm is made, the forwarding as configured with 'Do not Disturb' is ignored.  
*If a call has [[Call Priority (Zenitel Connect Pro)|High or Alarm call priority]], the forwarding rules configured under "Do Not Disturb" are ignored.  
* If Call Forwarding is configured separately, then the call will be forwarded.
*If [[Call Forwarding (Zenitel Connect Pro)|Call Forwarding]] is configured separately, the call will be forwarded accordingly.  
* If the account is a Queue Operator or an Additional Ringer the call will be blocked.
*If the called station is configured as a [[Call Queues (Zenitel Connect Pro)|Queue Operator]] or an [[Additional Ringers (Zenitel Connect Pro)|Additional Ringer]], the call will be blocked.
* [[Broadcasts (Zenitel Connect Pro)|Broadcast Calls]] with ''Normal or low'' priority (> 40) are also blocked. (Note: Blocking of Broadcast Call is not supported on the ITSV-x video phone and other 3rd-party SIP phones).


DnD can be set in the Zenitel Connect Pro web interface and/or from the device. The web interface reflects the forwarding status for each device, also when set from the device.


When '''Do Not Disturb''' is active, incoming calls are blocked.
<br>
*Zenitel Connect Pro will still attempt a silent call for 5 seconds to allow the use of the breakthrough feature before the call is terminated.
*If the called station is busy, the caller receives a busy tone; otherwise, a normal ring tone is played during the 5‑second window. This 5‑second timer is hardcoded and therefore not configurable.
*If the calling station has  [[Busy Override (Zenitel Connect Pro)|breakthrough permissions]], pressing the M‑key during this period will force a connection.
*If a call has '''High or Alarm priority,''' the forwarding rules configured under "Do Not Disturb" are ignored.
*If '''Call Forwarding''' is configured separately, the call will be forwarded accordingly.
*If the called station is configured as a '''Queue Operator''' or an '''Additional Ringer''', the call will be blocked.


==DnD set in the Zenitel Connect Pro web interface ==
== Set DnD from the Zenitel Connect Pro web interface ==
From the [[Homepage (Zenitel Connect Pro)|homepage of Zenitel Connect Pro]] Navigate to '''Devices and Connections''' -> '''Configuration'''
From the [[Homepage (Zenitel Connect Pro)|homepage of Zenitel Connect Pro]] Navigate to '''Devices and Connections''' -> '''Configuration'''


Select a device and click [[File:ZC_CallsettingsIcon3.PNG|25px]]<br>
Select a device and click [[File:ZC_CallsettingsIcon3.PNG|25px]]<br>
Each of the 3 forwarding options can be enabled independently. When enabled a target Directory Number needs to be entered.
 
From the web interface the DnD can be enabled or disabled, and one can enter a directory number (optional) if the call should be forwarded when DnD is enabled.


<table style="max-width:80%; border-style: double; border-color: #c7c7c7;">
<table style="max-width:80%; border-style: double; border-color: #c7c7c7;">
<tr style="rowspan:2;">
<tr style="rowspan:2;">
<td style="display: block; vertical-align: bottom;">[[Image:ZCP CallFwd2.png|700px]]</td>
<td style="display: block; vertical-align: bottom;">[[File:ZCP DnD.png|700px]]</td>
</tr>
</tr>
<tr>
<tr>
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<br>
<br>


==Set DnD on own Device==
== Set DnD from a Device==
'''Zenitel devices''':
* Dial the Directory service number on the keypad, or
* * Use a Function Button (DAK key) with a pre-configured Service Code
 
'''ITSV-x Video phones''':
* Dial the Service Code from the keypad, or
* Enter the sequence as a Speed Dial key for single touch activation
 
=== Unconditional forwarding ===
'''{1}''' is the directory number the calls should be forwarded to.
 
Using Directory Service:
* Set call forwarding: '''7210 + {1} + M-key''' (or #) (Example: 7210 + 123 + M. Calls to this station will be forwarded to number 123)
* Cancel and retain: '''7212'''
* Reestablish forwarding: '''7211'''
 
Alternatively use Service Code:
* Set forwarding: '''*21*{1}#'''
* Cancel and retain: '''#21#'''
* Reestablish forwarding: '''*21#'''
 
===Forwarding on busy ===
Using Directory Service:
* Set call forwarding: '''7670 + {1} + M-key''' (or #) (e.g. 7670 + 123 + M)
* Cancel and retain: '''7672'''
* Reestablish forwarding: '''7671'''
 
Alternatively use Service Code:
* Set call forwarding: '''*67*{1}#'''
* Cancel and retain: '''#67#'''
*Reestablish forwarding: '''*67#'''
 
===Forwarding On No reply ===
Using Directory Service:
* Set call forwarding: '''7610 + {1} + M-key''' (or #) (e.g. 7670 + 123 + M)
* Cancel and retain: '''7612'''
* Reestablish forwarding: '''7611'''
 
Alternatively use Service Code:
* Set call forwarding: '''*61*{1}#'''
* Cancel and retain: '''#61#'''
* Reestablish forwarding: '''*61#'''
 
'''Cancel and Retain''' will deactivate the forwarding, but keep the directory number used when the call forwarding was set.
 
==Set DnD on a Remote Device==
This feature makes it possible to control Call Forwarding on a remote device.
 
'''Zenitel devices''':  
'''Zenitel devices''':  
* Dial the Directory service number on the keypad, or
* Dial the Directory service number on the keypad, or
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* Enter the sequence as a Speed Dial key for single touch activation  
* Enter the sequence as a Speed Dial key for single touch activation  


=== Unconditional forwarding ===
{| border="1" class="sortable"
*'''{1}''' is the directory number of the station where you want to set call forwarding
! align="center" style="background:#ffcb00;"|'''Directory Number'''
*'''{2}''' is the directory number to which the calls should be forwarded
! align="center" style="background:#ffcb00;"|'''Feature'''
 
! align="center" style="background:#ffcb00;"|'''Service Code'''
Using Directory Service:
|-
* Set call forwarding: '''7213 + {1} + M-key + {2} + M-key''' (or #) (Example: 7213 + 106 + 1088 + M: Calls to 106 will be forwarded to 1088)
| 7680 || Set DnD forwarding || *68*{D}#
* Cancel and retain: '''7215 + {1} + M-key''' (or #)
|-
* Reestablish forwarding: '''7214 + {1} + M-key''' (or #)
| 7681 || Enable Do Not Disturb || *68#
 
|-
Alternatively use Service Code:
| 7682 || Disable Do Not Disturb || #68#
* Set forwarding: '''*21*{1}*{2}#'''
|-
* Cancel and retain: '''#21*{1}*#'''
| 7683 || Set remote DnD forwarding || *68*{S}*{D}#
* Reestablish forwarding: '''*21*{1}*#'''
|-
 
| 7684 || Enable remote DnD || *68*{S}*#
===Forwarding on busy ===
|-
Using Directory Service:
| 7685 || Disable remote DnD || #68*{S}*#
* Set call forwarding: '''7673 + {1} + M-key + {2} + M-key''' (or #) (Example: 7673 + 106 + 1088 + M: Calls to 106 will be forwarded to 1088 if 106 is busy)
|}
* Cancel and retain: '''7675 + {1} + M-key''' (or #)
* Reestablish forwarding: '''7674 + {1} + M-key''' (or #)
 
Alternatively use Service Code:
* Set forwarding: '''*67*{1}*{2}#'''
* Cancel and retain: '''#67*{1}*#'''
* Reestablish forwarding: '''*67*{1}*#'''


===Forwarding on Timeout/No reply ===
*'''{D}''' is the '''destination directory number''' the call should be forwarded to.
Using Directory Service:
*'''{S}''' is the directory number of the station where you want to enable the DnD.
* Set call forwarding: '''7613 + {1} + M-key + {2} + M-key''' (or #) (Example: 7613 + 106 + 1088 + M: Calls to 106 will be forwarded to 1088 if not answered within preset time)
* Cancel and retain: '''7615 + {1} + M-key''' (or #)
* Reestablish forwarding: '''7614 + {1} + M-key''' (or #)


Alternatively use Service Code:
* Set forwarding: '''*61*{1}*{2}#'''
* Cancel and retain: '''#61*{1}*#'''
* Reestablish forwarding: '''*61*{1}*#'''




'''Cancel and Retain''' will deactivate the forwarding, but keep the directory number used when the call forwarding was set.




Latest revision as of 21:06, 14 February 2026

General

When Do Not Disturb is active, incoming calls are blocked.

  • Zenitel Connect Pro will still make a silent call for 5 seconds to allow the use of the breakthrough feature before the call is terminated.
  • Optionally the call can be forwarded after the 5 second period if a directory number is defined.

Feature Behavior

  • If the called station is busy, the caller receives a busy tone; otherwise, a normal ring tone is played during the 5‑second window. This 5‑second timer is hardcoded and therefore not configurable.
  • If the calling station has breakthrough permissions, pressing the M‑key during this period will force a connection.
  • If a call has High or Alarm call priority, the forwarding rules configured under "Do Not Disturb" are ignored.
  • If Call Forwarding is configured separately, the call will be forwarded accordingly.
  • If the called station is configured as a Queue Operator or an Additional Ringer, the call will be blocked.
  • Broadcast Calls with Normal or low priority (> 40) are also blocked. (Note: Blocking of Broadcast Call is not supported on the ITSV-x video phone and other 3rd-party SIP phones).

DnD can be set in the Zenitel Connect Pro web interface and/or from the device. The web interface reflects the forwarding status for each device, also when set from the device.


Set DnD from the Zenitel Connect Pro web interface

From the homepage of Zenitel Connect Pro Navigate to Devices and Connections -> Configuration

Select a device and click

From the web interface the DnD can be enabled or disabled, and one can enter a directory number (optional) if the call should be forwarded when DnD is enabled.

DnD setting in the web interface of Zenitel Connect Pro


Set DnD from a Device

Zenitel devices:

  • Dial the Directory service number on the keypad, or
  • Use a Function Button (DAK key) with a pre-configured Service Code

ITSV-x Video phones:

  • Dial the Service Code from the keypad, or
  • Enter the sequence as a Speed Dial key for single touch activation
Directory Number Feature Service Code
7680 Set DnD forwarding *68*{D}#
7681 Enable Do Not Disturb *68#
7682 Disable Do Not Disturb #68#
7683 Set remote DnD forwarding *68*{S}*{D}#
7684 Enable remote DnD *68*{S}*#
7685 Disable remote DnD #68*{S}*#
  • {D} is the destination directory number the call should be forwarded to.
  • {S} is the directory number of the station where you want to enable the DnD.
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