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This article describes how to upgrade the software of the [[Turbine series|Turbine series of intercom devices]] to version 4.2.3.9. Note that there is a separate Upgrade procedure for [[IP Station Software upgrade|INCA IP stations]].
This article describes how to upgrade the software of non-video Zenitel Devices and IP Speakers V1 via the '''web interface''' of the device.  


There are two recommended ways of upgrading the software on the Turbine station:  
The procedure described in this article is applicable to [[Zenitel Devices based on iMX28|Zenitel devices based on the IMX28 processor]].
* Using the [[IMT|IMT - Software Upgrade]]  
{{note|There are separate Upgrade procedures for:
* Using the web interface of the station it self
* [[TCIV+ Software Upgrade|Video intercoms, Desk Masters V2 and IP Speakers V2]]
* The first generation of IP devices from Zenitel [[INCA Station Software upgrade|INCA IP stations (Now obsolete).]]''
}}
{{Note|For mass upgrade of devices it is recommended to use the [[IMT|VS-IMT]] tool, see the article [[IMT - Discover & Upgrade]].}}
<div style="float:right;"> <youtube width="300" height="180">WS-ysJCOYcI</youtube> </div>


The [[IMT|VS-IMT]] tool allows mass upgrade of stations.
When using the web interface of the device, the software can be updated either by:
* using an [[#Upgrade by using an external TFTP server|external TFTP server]], or
* uploading an image file (or drag and drop the image file) to the "Software Upgrade" page of the station. '''Note:''' This option is available only to [[#Devices with Recovery OS|stations with Recovery OS]].


== Upgrade TCIS or TKIS-2 (Turbine Compact) from version 3.0.x.x ==
In addition, if the device is used in SIP mode, [[Automatic Software Upgrade|Automatic Software Update]] can be defined.
===Upgrade using the Web Interface of the station ===


====Prerequisites====
== Upgrade by using an external TFTP server ==
# A TFTP Server must be available. A TFTP server can be downloaded from here: http://tftpd32.jounin.net/tftpd32_download.html.
===Prerequisites===
# Download the software package '''tsi-3.0.3.5.zip''', and unzip the package and store the files in a folder on your PC.
# Current version '''must be 4.7.3.2 or higher'''. To upgrade from older versions, [[Upgrading Turbine Devices running firmware between 3.0.x.x and 4.2.x.x|see this article]].
# Download the software package '''sti-prod-4.2.3.9.zip''', and unzip the package and store the files in a different folder on your PC.
# A TFTP Server must be available on your laptop. A TFTP server can be downloaded from here: http://tftpd32.jounin.net/tftpd32_download.html.
# Download the software package '''[[Downloads#Stations_and_Devices|vsft-9.x.x.x.zip]]''', and '''unzip the package''' and store the files in a folder on your PC.
# Check if your local firewall is '''not''' blocking incoming ping/ICMP  (Turbine station is pinging TFTP Server during update process)
# Check if your local firewall is '''not''' blocking incoming ping/ICMP  (Turbine station is pinging TFTP Server during update process)
<br>


==== Upgrade procedure ====
=== Upgrade procedure ===
The upgrade is a two-step process:
# Start the TFTP server program and click '''Browse''', and select the folder where the 9.x.x.x software files are located
* First install version 3.0.3.5, then
# [[Logging into an IP Station|Log on to the Turbine Station]] web interface. Select '''Station Administration''' > '''Manual Upgrade'''
* Install version 4.2.3.9
# Enter the IP address of the '''TFTP server''' (I.e. the IP address of your laptop)
# Enter Image file: '''vsft-9.x.x.x'''
# '''Save Settings'''
# '''Upgrade'''


1. Start the TFTP server program and click '''Browse''', and select the folder where the version 3.0.3.5 software files are located
[[File:TFTP Upgrade 8231.PNG|thumb|left|700px|Example: Upgrade to the latest the firmware from TFTP Server 10.9.8.188]]
<br style="clear:both;" />


[[File:TFTP 3035.PNG|thumb|left|500px|TFTP Server - Browse to the folder where the software files are located]]
<br style="clear:both;" />


2.  Log on to the Turbine Station web interface. Default login credentials are '''admin''' and '''alphaadmin'''. Select '''Station Administration''' > '''Manual Upgrade'''
The device will restart with the new firmware installed.  


3. Enter the IP address of the '''TFTP server''' (I.e. the IP address of your PC)
The upgrade procedure takes about 3 minutes. The process can be monitored by clicking the '''Log viewer''' tab in the TFTP server program.


4.  Enter the image file: '''tsi-3.0.3.5''', and click '''Save settings'''
<br>


[[File:TurbineTo 3035.PNG|thumb|left|500px|Load '''tsi-3.0.3.5''' via the station web interface]]
== Devices with Recovery OS ==
<br style="clear:both;" />
As from firmware version 5.1.3.0 a Recovery Operating System, '''Recovery OS''', has been added in addition to the Main OS.


The station will now contact the TFTP server and download the files. The upgrade procedure takes about 3 minutes. The process can be monitored by clicking the '''Log viewer''' tab in the TFTP server program.
{{note|
* ''"Recovery OS" is available only on Turbine devices that '''come from factory''' with software version 5.1 or higher preinstalled (approx. from March 2020)'' <br>
* ''When upgrading to firmware 5.1. or later in the field, "Recovery OS" will not be included'' }}


The Recovery OS supports:
* Software upgrade in IPv6 network
* Software upgrade when device is using [[IEEE 802.1X|802.1X authentication]]
* Software upgrade via HTTP/HTTPS protocol using '''.swu''' image


When the station is up and running again, the next step is to install version 4.2.3.9:
Devices with Recovery OS support both the new method for software upgrade (using '''.swu''' file), as well as the original method (using '''.zip''' file and TFTP server).


5. In the TFTP server program, '''Browse''' to the folder where the version 4.2.3.9 software files are located
[[File:Turbine Upgr Both.PNG|thumb|left|500px|Choose between upgrading using '''.swu''' file, or using TFTP server and '''.zip''' file]]
<br style="clear:both;" />


6. In the Turbine web interface enter the image file: '''tsi2sti-4.2.3.9.ipk''', and '''Save settings'''
In order to upgrade software using the .swu file:
* Press the ''upper'' '''Start Upgrade''' button
* The station will now reboot, and start in "Recovery OS" mode


[[File:TurbineTo 4239.PNG|thumb|left|500px|Installing '''tsi2sti-4.2.3.9.ipk''' via the station web interface]]
[[File:Turbine Recovery.PNG|thumb|left|500px|Turbine device in "Recovery OS" mode]]
<br style="clear:both;" />
<br style="clear:both;" />


The station will again contact the TFTP server and download and install the required files.
* Now click inside the "Software Update" field and upload the image file (e.g. '''vsft-9.1.3.4.swu'''), or drag and drop the image file onto this field
* The progress of the installation is shown. When finished installation the station will reboot, and start in regular mode.


==Upgrade Turbine (all models) from version 4.2.3.9 to newer version==
<br>
===Upgrade using the Web Interface of the station ===


====Prerequisites====
== Installing Recovery OS ==
# A TFTP Server must be available. A TFTP server can be downloaded from here: http://tftpd32.jounin.net/tftpd32_download.html.
Recovery OS is not included in Turbine devices produced before approx. March 2020. It is possible to install Recover OS by following this procedure:
# Download the latest software package '''sti-4.2.x.x.zip''', and unzip the package and store the files in a different folder on your PC.
# Check if your local firewall is '''not''' blocking incoming ping/ICMP  (Turbine station is pinging TFTP Server during update process)


==== Upgrade procedure ====
# Start the TFTP server program and click '''Browse''', and select the folder where the 9.x.x.x software files are located
1. Start the TFTP server program and click '''Browse''', and select the folder where the version 3.0.3.5 software files are located
# [[Logging into an IP Station|Log on to the Turbine Station]] web interface. Select '''Station Administration''' > '''Manual Upgrade'''
# Enter the IP address of the '''TFTP server''' (I.e. the IP address of your laptop)
# Enter Image file: '''recovery/vsft-9.x.x.x''' (Note the text "recovery" in front of the software version).
# '''Save Settings'''
# '''Upgrade'''


[[File:Upgrade4239tftp.PNG|thumb|left|500px|TFTP Server - Browse to the folder where the software files are located]]
[[File:TFTP Recovery 8231.PNG|thumb|left|700px|Installing "Recovery OS" on a Turbine device]]
<br style="clear:both;" />
<br style="clear:both;" />


2.  Log on to the Turbine Station web interface. Default login credentials are '''admin''' and '''alphaadmin'''. Select '''Station Administration''' > '''Manual Upgrade'''


3.  Enter the IP address of the '''TFTP server''' (I.e. the IP address of your PC)
The device will restart with the firmware installed.  


4. Enter the image file: '''sti-4.2.x.x''', and click '''Save settings'''
The upgrade procedure takes about 3 minutes. The process can be monitored by clicking the '''Log viewer''' tab in the TFTP server program.


[[File:TurbineTo 3035.PNG|thumb|left|500px|Load '''tsi-3.0.3.5''' via the station web interface]]
When going to '''Station Administration''' > '''Manual Upgrade''', you should now have the option do software upgrade using the Recovery OS, as described in [[#Devices with Recovery OS]].
<br style="clear:both;" />
 
<br>
 
==Upgrade from versions between 3.0 and 4.2==
To upgrade devices currently running a version between 3.0.x.x and 4.2.x.x, see article: [[Upgrading Turbine Devices running firmware between 3.0.x.x and 4.2.x.x]]
 
<br>
 
== Upgrade in 802.1x environment ==
Devices with Recovery OS can be upgraded also when the station uses 801.1x authentication. For more details, see [[IEEE 802.1X]]


The station will now contact the TFTP server and download the files. The upgrade procedure takes about 3 minutes. The process can be monitored by clicking the '''Log viewer''' tab in the TFTP server program.
<br>


==Troubleshooting==
==Troubleshooting==
For upgrade from version 3.1, 4.0, 4.1 see article: [[Upgrade Turbine stations from 3.1, 4.0 or 4.1]]
In the case the upgrade is not successful it may be due to a windows setting.  
In the case the upgrade is not successful it may be due to a windows setting.  


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*For Windows10: [http://www.sysprobs.com/enable-ping-reply-and-ftp-traffic-in-windows-10-and-server http://www.sysprobs.com/enable-ping-reply-and-ftp-traffic-in-windows-10-and-server]
*For Windows10: [http://www.sysprobs.com/enable-ping-reply-and-ftp-traffic-in-windows-10-and-server http://www.sysprobs.com/enable-ping-reply-and-ftp-traffic-in-windows-10-and-server]


If the upgrade is not successful when using the default static IP, it may be due to a network setting.
* Please check the station's subnet mask. If it is 255.255.0.0, change it to 255.255.255.0 and try again


[[Category:Turbine]]
[[Category: Turbine - Restore Factory Defaults and Software Upgrade]]

Latest revision as of 15:40, 31 March 2025

This article describes how to upgrade the software of non-video Zenitel Devices and IP Speakers V1 via the web interface of the device.

The procedure described in this article is applicable to Zenitel devices based on the IMX28 processor.

Note icon There are separate Upgrade procedures for:


Note icon For mass upgrade of devices it is recommended to use the VS-IMT tool, see the article IMT - Discover & Upgrade.


When using the web interface of the device, the software can be updated either by:

In addition, if the device is used in SIP mode, Automatic Software Update can be defined.

Upgrade by using an external TFTP server

Prerequisites

  1. Current version must be 4.7.3.2 or higher. To upgrade from older versions, see this article.
  2. A TFTP Server must be available on your laptop. A TFTP server can be downloaded from here: http://tftpd32.jounin.net/tftpd32_download.html.
  3. Download the software package vsft-9.x.x.x.zip, and unzip the package and store the files in a folder on your PC.
  4. Check if your local firewall is not blocking incoming ping/ICMP (Turbine station is pinging TFTP Server during update process)


Upgrade procedure

  1. Start the TFTP server program and click Browse, and select the folder where the 9.x.x.x software files are located
  2. Log on to the Turbine Station web interface. Select Station Administration > Manual Upgrade
  3. Enter the IP address of the TFTP server (I.e. the IP address of your laptop)
  4. Enter Image file: vsft-9.x.x.x
  5. Save Settings
  6. Upgrade
Example: Upgrade to the latest the firmware from TFTP Server 10.9.8.188



The device will restart with the new firmware installed.

The upgrade procedure takes about 3 minutes. The process can be monitored by clicking the Log viewer tab in the TFTP server program.


Devices with Recovery OS

As from firmware version 5.1.3.0 a Recovery Operating System, Recovery OS, has been added in addition to the Main OS.

Note icon
  • "Recovery OS" is available only on Turbine devices that come from factory with software version 5.1 or higher preinstalled (approx. from March 2020)
  • When upgrading to firmware 5.1. or later in the field, "Recovery OS" will not be included


The Recovery OS supports:

  • Software upgrade in IPv6 network
  • Software upgrade when device is using 802.1X authentication
  • Software upgrade via HTTP/HTTPS protocol using .swu image

Devices with Recovery OS support both the new method for software upgrade (using .swu file), as well as the original method (using .zip file and TFTP server).

Choose between upgrading using .swu file, or using TFTP server and .zip file


In order to upgrade software using the .swu file:

  • Press the upper Start Upgrade button
  • The station will now reboot, and start in "Recovery OS" mode
Turbine device in "Recovery OS" mode


  • Now click inside the "Software Update" field and upload the image file (e.g. vsft-9.1.3.4.swu), or drag and drop the image file onto this field
  • The progress of the installation is shown. When finished installation the station will reboot, and start in regular mode.


Installing Recovery OS

Recovery OS is not included in Turbine devices produced before approx. March 2020. It is possible to install Recover OS by following this procedure:

  1. Start the TFTP server program and click Browse, and select the folder where the 9.x.x.x software files are located
  2. Log on to the Turbine Station web interface. Select Station Administration > Manual Upgrade
  3. Enter the IP address of the TFTP server (I.e. the IP address of your laptop)
  4. Enter Image file: recovery/vsft-9.x.x.x (Note the text "recovery" in front of the software version).
  5. Save Settings
  6. Upgrade
Installing "Recovery OS" on a Turbine device



The device will restart with the firmware installed.

The upgrade procedure takes about 3 minutes. The process can be monitored by clicking the Log viewer tab in the TFTP server program.

When going to Station Administration > Manual Upgrade, you should now have the option do software upgrade using the Recovery OS, as described in #Devices with Recovery OS.


Upgrade from versions between 3.0 and 4.2

To upgrade devices currently running a version between 3.0.x.x and 4.2.x.x, see article: Upgrading Turbine Devices running firmware between 3.0.x.x and 4.2.x.x


Upgrade in 802.1x environment

Devices with Recovery OS can be upgraded also when the station uses 801.1x authentication. For more details, see IEEE 802.1X


Troubleshooting

In the case the upgrade is not successful it may be due to a windows setting.

If the upgrade is not successful when using the default static IP, it may be due to a network setting.

  • Please check the station's subnet mask. If it is 255.255.0.0, change it to 255.255.255.0 and try again
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