SoftClient: Difference between revisions

Latest revision as of 07:19, 5 April 2024

The Softclient will turn your computer into a Zenitel intercom, providing access to a wide set of critical communication services.
These services include ability to make intercom calls, public address calls, communicate with mobile radios.

Highlights

Turn your computer into a Zenitel intercom
Can be operated with mouse or from the keyboard
Address book/directory
Works with touch screens

Some typical areas to use the SoftClient are:

Control room applications: No need for an additional intercom device at the desk. Use the computers audio device (e.g. Bluetooth headset) for communication.
Reception services handling door calls
People on the move wanting access to the ICX-AlphaCom services via their laptop

It is highly recommended to use an audio device which suppresses acoustic echo. This can either be a headset or a special unit with acoustic echo cancellation, such as an internal audio card which supports this feature or an external audio unit

License requirements

The Softclient is a licensed feature. One license is required per registered client.

Other requirements

Intercom Server software:

ICX-AlphaCom: Any version
AlphaCom XE: Minimum AMC ver. 11

Computer:

Processor	Minimum: Pentium 4® 2.4 GHz or equivalent
Memory	100 MB
Hard Disk Space	20 MB
Operating system	Microsoft Windows 7 or later
Connection	IP Network connection (broadband, LAN, wireless)
Sound card	Full-duplex 16-bit soundcard, or USB headset/speakerphone (recommended to use)

Optional configuration

In case the Softclient is to be used for one of the following audio features, some additional configuration is required:

Listen to Simplex Conference (e.g. Mobile Radio)
Listen to Audio Program
Receive Prerecorded Voice Messages (started by AMS or AMG command, or 761 code)

To be able to listen to any of these services, add the following event to the Event Handler:

Event Handler

Action commands:

$SNV Q61004 W1 W4 W6

A reset of the ICX-AlphaCom is required for the changes to take effect.

Additional Documentation

For more documentation please see https://www.zenitel.com/product/softclient

@@ Line 1: / Line 1: @@
-[[Image:SoftClient.PNG|thumb|250px]]
+{{AI}}
+[[Image:SoftClient2.png|thumb|250px]]
-The Softclient will turn your PC into a STENTOFON intercom, providing access to a wide set of critical communication services. These services include ability to make intercom calls, public address calls, communicate with radios and make external telephone calls.
+The '''Softclient''' will turn your computer into a Zenitel intercom, providing access to a wide set of critical communication services. <br/> These services include ability to make intercom calls, public address calls, communicate with mobile radios.
 ==Highlights==
-* Turn your PC into a STENTOFON intercom
+* Turn your computer into a Zenitel intercom
-* Access wide range of critical communication services including intercom, public address, radio and telephony from your PC
+* Can be operated with mouse or from the keyboard
-* Supports HD Voice
+* Address book/directory
-* Efficient communication with contact centric user interface
+* Works with touch screens
-* Advanced call management features (address book/directory)
-* Can be operated with mouse or from the PC keyboard
-* Designed to work with touch screens
-==Additional Documentation==
-For more documentation please see https://www.zenitel.com/product/softclient
-== Requirements ==
+Some typical areas to use the SoftClient are:
-AlphaCom software: Minimum AMC 11
+*Control room applications: No need for an additional intercom device at the desk. Use the computers audio device (e.g. Bluetooth headset) for communication.
+*Reception services handling door calls
+*People on the move wanting access to the ICX-AlphaCom services via their laptop
+{{Note|It is highly recommended to use an audio device which suppresses acoustic echo. This can either be a headset or a special unit with acoustic echo cancellation, such as an internal audio card which supports this feature or an external audio unit }}
+== License requirements ==
+The Softclient is a licensed feature. One license is required per registered client.
+* [[Licenses_for_ICX-500_and_ICX-AlphaCom_Core|SoftClient License (ICX-AlphaCom): 1002600300 - ILS-SC]]
+* [[Licenses#SoftClient_license|SoftClient License (AlphaCom XE): 1009648011]]
+== Other requirements ==
+Intercom Server software:
+* ICX-AlphaCom: Any version
+* AlphaCom XE: Minimum AMC ver. 11
+Computer:
 {| border="1"
 |-
@@ Line 26: / Line 41: @@
 |Hard Disk Space || 20 MB
 |-
-|Operating system <br/> || Microsoft Windows XP, 7, 8 or 10
+|Operating system <br/> || Microsoft Windows 7 or later
 |-
 |Connection || IP Network connection (broadband, LAN, wireless)
@@ Line 34: / Line 49: @@
 |}
-== Related articles ==
+== Optional configuration ==
-[[Licenses#SoftClient_license|SoftClient License]]
+In case the Softclient is to be used for one of the following audio features, some additional configuration is required:
+* Listen to [[Simplex Conference]] (e.g. Mobile Radio)
+* Listen to [[Audio Program]]
+* Receive Prerecorded Voice Messages (started by [[AMS - Alarm Message to Station|AMS]] or [[AMG]] command, or [[Remote setup of Alarm message feature|761 code]])
+To be able to listen to any of these services, add the following event to the Event Handler:
+[[File:SoftClient Event.PNG|thumb|600px|left|Event Handler]]
+<br style="clear:both;" />
+{{code2|$SNV Q61004 W1 W4 W6}}
+A reset of the ICX-AlphaCom is required for the changes to take effect.
+==Additional Documentation==
+For more documentation please see https://www.zenitel.com/product/softclient
-[[Category:INCA Stations]]
+[[Category: Other IP based devices]]