SoftClient
From Zenitel Wiki
The Softclient will turn your computer into a Zenitel intercom, providing access to a wide set of critical communication services.
These services include ability to make intercom calls, public address calls, communicate with mobile radios.
Contents
Highlights
- Turn your computer into a Zenitel intercom
- Can be operated with mouse or from the keyboard
- Address book/directory
- Works with touch screens
Some typical areas to use the SoftClient are:
- Control room applications: No need for an additional intercom device at the desk. Use the computers audio device (e.g. Bluetooth headset) for communication.
- Reception services handling door calls
- People on the move wanting access to the ICX-AlphaCom services via their laptop
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It is highly recommended to use an audio device which suppresses acoustic echo. This can either be a headset or a special unit with acoustic echo cancellation, such as an internal audio card which supports this feature or an external audio unit |
License requirements
The Softclient is a licensed feature. One license is required per registered client.
Other requirements
Intercom Server software:
- ICX-AlphaCom: Any version
- AlphaCom XE: Minimum AMC ver. 11
Computer:
| Processor | Minimum: Pentium 4® 2.4 GHz or equivalent |
| Memory | 100 MB |
| Hard Disk Space | 20 MB |
| Operating system |
Microsoft Windows 7 or later |
| Connection | IP Network connection (broadband, LAN, wireless) |
| Sound card | Full-duplex 16-bit soundcard, or USB headset/speakerphone (recommended to use) |
Optional configuration
In case the Softclient is to be used for one of the following audio features, some additional configuration is required:
- Listen to Simplex Conference (e.g. Mobile Radio)
- Listen to Audio Program
- Receive Prerecorded Voice Messages (started by AMS or AMG command, or 761 code)
To be able to listen to any of these services, add the following event to the Event Handler:
Action commands:
$SNV Q61004 W1 W4 W6
A reset of the ICX-AlphaCom is required for the changes to take effect.
Additional Documentation
For more documentation please see https://www.zenitel.com/product/softclient