Auto-attendant

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Auto-attendant feature provides voice guided menus

The Auto-attendant feature provides voice guided menus for handling incoming calls:

Play a welcome message on incoming telephone calls
Press a digit to re-route the call
If no digits are pressed, the call will be automatically re-routed after 10 sec.

Configuration

Directory number 9550 is included by default.

Recording the message

To record a welcome message:

From a SuperUser station dial 8180 + 9550. Press and hold the M-key while recording.
Example: ”Welcome to Procom Ltd, press 1 for switchboard, press 2 for Sales department, press 3 for Marketing department, or wait for an answer”
Release M-key to listen to the message. Press M-key again to do a new recording, or
Press 8 to save.

Digit routing

Auto-attendant digit routing: Digit 1 calls station 101, digit 2 calls station 123, digit 3 calls station 5432, and digit 0 repeats the voice menu

The Auto-attendant function 9550 is using the DAK table of physical station 500 for the "digit" actions. In the Users & Stations window in AlphaPro, select physical number 500 in the list box, and press the button DAK. In the DAK table enter the destination for digit 1-9, and 0.

Adding more auto-attendant numbers

Up to 3 auto-attendant numbers are supported. Directory numbers for the first auto-attendant is included by default. For the second and third auto-attendant you have to add new directory numbers from AlphaPro.

Adding a second auto-attendant:

In directory & Features, press Insert, and add a new number with the following properties:

Dirno	DisplayText	Feature	Parmeter 1 (ID)	Parmeter 2	Parmeter 3	Description
9551	AutoAttendant2	105	2	1	501	Ato-attendant number 2

Dirno	DisplayText	Feature	Parm1	Parm2	Description
xxxx	MsgRecord	111	0	0	Station recording feature. After 8180, dial message number to record.
8181	MenuMsg1	111	11	1	Customer voice menu message 1
8182	MenuMsg2	111	11	2	Customer voice menu message 2

Hardware and license requiements

Hardware: The auto-attendant feature require AMC-IP hardware version 8000/5 or 8000/6 (Black PCB).
License: Auto-attendant requires a Basic or Enhanced Audio Messaging license.