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Frequently Asked Questions (Zenitel Connect Pro)

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Introduction

This page lists frequently asked questions about Zenitel Connect Pro and provides an answer to them. The questions are categorized under the different paragraph headings.

Device compatibility with Zenitel Connect

Networking

Cybersecurity and access rights

Credential management, authentication and authorization

  • Does Zenitel Connect support different user groups with different access rights?
    • Zenitel Connect supports different user groups which have different access rights; User management
  • Is it possible to define a password template, in order to enforce a minimum password strength?
    • Setting a password template is not supported in Zenitel Connect
  • Does Zenitel Connect support audio encryption?
    • Zenitel Connect does currently not support audio encryption
  • Does Zenitel Connect support encryption on the data protocols?
    • Zenitel Connect supports HTTPS, SIPS and WSS
  • There is only 1 admin user in my system, and I have forgotten the password, is it possible to recover it?
    • The best advice is to always have a backup of the configuration database and store it in a safe location; Backup and Restore
    • Then ... (this needs a new article, ETA week starting 28/8/23)
  • Do devices need to authenticate to connect to Zenitel Connect
    • All Zenitel devices and all integrations need to authenticate to be able to connect to Zenitel Connect; 3rd party telephones?
  • Does Zenitel Connect support a whitelist of allowed IP-addresses?
    • The firewall allows whitelisting of specific subnets and/or IP-addresses
  • Does Zenitel Connect support a blacklist of blocked IP-addresses?
    • The firewall blocks all incoming connection unless specifically enabled
  • Can Zenitel Connect temporarily add IP-addresses to the blacklist automatically?
    • This is not a supported feature

Roles and permissions

  • Is it possible to allow or block devices accessing specific services?
    • Devices must have permission to access a feature or function

Software maintenance

  • How can I identify the correct software package for either an ICX-510 or a Virtual Machine
    • There is only a single .swu package, which an be uploaded as part of the software upgrade procedure
  • Are security updates part of the software maintenance contract?
    • The software upgrade package includes both functional and security upgrades, Software update
  • What are the benefits of a software maintenance contract?
    • After the initial software warranty period it is only possible to update and upgrade Zenitel Connect software with a maintenance contract in place; the system may not be protected against cyber security threats without regular software updates
  • Can I upgrade my software without a software maintenance contract in place?
    • After the initial software warranty period it is only possible to upgrade Zenitel Connect software with a maintenance contract in place
  • How long will Zenitel support my devices?
    • The software on the devices will be supported for at least 5 years after initial purchase
    • The same hardware version may not be available after a while, but a new hardware device closely matching the old device will be available

Integration

Security integration - Access control

  • Is there a list of Access Control Systems to which a tested integration exists?
    • LenelS2 Onguard
    • Zenitel Connect has an open api which allows easy integration with access control systems

Security integration - VMS integration

  • Is there a list of Video Management Systems to which a tested integration exists?
    • Milestone XProtect
    • Zenitel Connect has an open api which allows easy integration with video management systems
    • Zenitel devices can directly be integrated with ONVIF conformant video management systems

IT integration

  • Does Zenitel Connect support SNMP v1, v2 and v3?
    • Zenitel Connect does not support SNMP yet

Management services and tools

Configuration services

  • I want to add a station to my system, how should I do that?
    • There are several ways in which a station can be added to Zenitel Connect; the best method depends on the situation, for instance whether the device is already physically installed: Device configuration

Call functions

Calling

  • Does Zenitel Connect support video calls, and if so, how many simultaneously?
    • Zenitel Connect supports 50 simultaneous video calls (to be verified!!!)

Call queueing

  • During critical situations I can expect many simultaneous calls; Will these calls be queued such that no calls are lost?
    • Zenitel Connect supports call queues; multiple operators can be assigned to each call queue and operators can be assigned to multiple call queues; Call queues
  • Does Zenitel Connect support different priority levels in the call queue?
    • Each call queue has a priority level; operators who handle multiple call queues will see the call from the queue with the highest priority at the top of the list; Call queues

x64 hardware and Virtual Machines

  • When do you recommend to use x64 based hardware instead of the ICX-510?
    • Customers with their own data centre and customers who need many devices could be better off with a Virtual Machine implementation running on an x64 processor; for other customers an ICX-510 will be a better choice
  • Does Zenitel Connect run in a Virtual Machine?
    • Zenitel Connect is available as image to run on a Virtual Machine
  • Which virtualization software can be used?
    • Virtual Machine images are available for both VMWare and VirtualBox
  • Do I need a license to run Zenitel Connect software on an x64 machine, or inside a VM?
    • There is a specific base license to run Zenitel Connect on a VM:
      • Item number: 1002700000
      • Description: Zenitel Connect Core for x64
      • Short code: ZCC_x64

Sales articles

  • What are the sales articles related to Zenitel Connect?
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