Category:Remote Monitoring and Management - RMM

Overview

The Zenitel Cloud RMM solution enables you to remotely access and support all your devices from anywhere in the world, through one unified view. The Partner Portal is designed to enable faster issue resolution and greater operational efficiencies, while extending life cycles and lowering the total cost of ownership for devices.

Streamlining Device Management

The Partner Portal offers a suite of tools designed to simplify and optimize the management of your connected devices throughout their entire lifecycle.

The platform has the following major features:

• Visibility:
  • Platform management
    • Create and manage customer accounts
    • Define installation spaces and company-specific details
    • Administer user access
    • View devices belonging to defined customers
  • Device insights
    • Device status
    • Device information
    • Device events
    • Monitor device performance, analyze trends and extract information through real-time data visualization and customizable reports
• Control:
  • Control remote actions
    • Open secure remote connection
• Security and compliance: ensure data privacy and system integrity through measures like secure communication protocols, user access controls and adherence to industry standards.