Difference between revisions of "Auto-attendant"
From Zenitel Wiki
(→Digit actions) |
(→Configuration) |
||
| Line 11: | Line 11: | ||
Directory number 9550 is included by default. | Directory number 9550 is included by default. | ||
| − | === | + | === Recording the message === |
To record a welcome message: | To record a welcome message: | ||
| − | *From a SuperUser station dial 8180 + 9550 | + | *From a [[SuperUser]] station dial 8180 + 9550. Press and hold the M-key while recording. |
*Example: ”''Welcome to Procom Ltd, press 1 for switchboard, press 2 for Sales department, press 3 for Marketing department, or wait for an answer''” | *Example: ”''Welcome to Procom Ltd, press 1 for switchboard, press 2 for Sales department, press 3 for Marketing department, or wait for an answer''” | ||
| + | * release M-key to listen to the message. Press M-key again to do a new recording, or | ||
* Press 8 to save. | * Press 8 to save. | ||
Revision as of 10:31, 9 September 2010
The Auto-attendant feature provides voice guided menus for handling incoming calls:
- Play a welcome message on incoming telephone calls
- Press a digit to re-route the call
- If no digits are pressed, the call will be automatically re-routed after 10 sec.
Contents
Configuration
Directory number 9550 is included by default.
Recording the message
To record a welcome message:
- From a SuperUser station dial 8180 + 9550. Press and hold the M-key while recording.
- Example: ”Welcome to Procom Ltd, press 1 for switchboard, press 2 for Sales department, press 3 for Marketing department, or wait for an answer”
- release M-key to listen to the message. Press M-key again to do a new recording, or
- Press 8 to save.
Digit actions
The Auto-attendant function 9550 is using the DAK table of physical station 500 for the "digit" actions. In the Users & Stations window in AlphaPro, select physical number 500 in the list box, and press the button DAK.
Hardware and license requiements
- Hardware: The auto-attendant feature require AMC-IP hardware version 8000/5 or 8000/6 (Black PCB).
- License: Auto-attendant requires a Basic or Enhanced Audio Messaging license.