Difference between revisions of "Auto-attendant"
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=== Digit actions === | === Digit actions === | ||
[[Image:Auto-attendant digits.PNG|thumb|300px|Auto-attendant digit routing: Digit 1 calls station 101, digit 2 calls station 123, digit 3 calls station 5432, and digit 0 repeats the voice menu]] | [[Image:Auto-attendant digits.PNG|thumb|300px|Auto-attendant digit routing: Digit 1 calls station 101, digit 2 calls station 123, digit 3 calls station 5432, and digit 0 repeats the voice menu]] | ||
| − | The Auto-attendant function 9550 is using the DAK table of physical station 500 for the "digit" actions. In the '''Users & Stations''' window in AlphaPro, select physical number 500 in the list box, and press the button '''DAK'''. | + | The Auto-attendant function 9550 is using the DAK table of physical station 500 for the "digit" actions. In the '''Users & Stations''' window in AlphaPro, select physical number 500 in the list box, and press the button '''DAK'''. In the DAK table enter the destination for digit 1-9, and 0. |
==Hardware and license requiements== | ==Hardware and license requiements== | ||
Revision as of 10:33, 9 September 2010
The Auto-attendant feature provides voice guided menus for handling incoming calls:
- Play a welcome message on incoming telephone calls
- Press a digit to re-route the call
- If no digits are pressed, the call will be automatically re-routed after 10 sec.
Contents
Configuration
Directory number 9550 is included by default.
Recording the message
To record a welcome message:
- From a SuperUser station dial 8180 + 9550. Press and hold the M-key while recording.
- Example: ”Welcome to Procom Ltd, press 1 for switchboard, press 2 for Sales department, press 3 for Marketing department, or wait for an answer”
- Release M-key to listen to the message. Press M-key again to do a new recording, or
- Press 8 to save.
Digit actions
The Auto-attendant function 9550 is using the DAK table of physical station 500 for the "digit" actions. In the Users & Stations window in AlphaPro, select physical number 500 in the list box, and press the button DAK. In the DAK table enter the destination for digit 1-9, and 0.
Hardware and license requiements
- Hardware: The auto-attendant feature require AMC-IP hardware version 8000/5 or 8000/6 (Black PCB).
- License: Auto-attendant requires a Basic or Enhanced Audio Messaging license.