Difference between revisions of "SoftClient"

Latest revision as of 08:19, 5 April 2024

The Softclient will turn your computer into a Zenitel intercom, providing access to a wide set of critical communication services.
These services include ability to make intercom calls, public address calls, communicate with mobile radios.

Highlights

Turn your computer into a Zenitel intercom
Can be operated with mouse or from the keyboard
Address book/directory
Works with touch screens

Some typical areas to use the SoftClient are:

Control room applications: No need for an additional intercom device at the desk. Use the computers audio device (e.g. Bluetooth headset) for communication.
Reception services handling door calls
People on the move wanting access to the ICX-AlphaCom services via their laptop

It is highly recommended to use an audio device which suppresses acoustic echo. This can either be a headset or a special unit with acoustic echo cancellation, such as an internal audio card which supports this feature or an external audio unit

License requirements

The Softclient is a licensed feature. One license is required per registered client.

Other requirements

Intercom Server software:

ICX-AlphaCom: Any version
AlphaCom XE: Minimum AMC ver. 11

Computer:

Processor	Minimum: Pentium 4® 2.4 GHz or equivalent
Memory	100 MB
Hard Disk Space	20 MB
Operating system	Microsoft Windows 7 or later
Connection	IP Network connection (broadband, LAN, wireless)
Sound card	Full-duplex 16-bit soundcard, or USB headset/speakerphone (recommended to use)

Optional configuration

In case the Softclient is to be used for one of the following audio features, some additional configuration is required:

Listen to Simplex Conference (e.g. Mobile Radio)
Listen to Audio Program
Receive Prerecorded Voice Messages (started by AMS or AMG command, or 761 code)

To be able to listen to any of these services, add the following event to the Event Handler:

Event Handler

Action commands:

$SNV Q61004 W1 W4 W6

A reset of the ICX-AlphaCom is required for the changes to take effect.

Additional Documentation

For more documentation please see https://www.zenitel.com/product/softclient

@@ Line 1: / Line 1: @@
-[[Image:SoftClient.PNG|thumb|250px]]
+{{AI}}
+[[Image:SoftClient2.png|thumb|250px]]
-The Softclient will turn your PC into a STENTOFON intercom, providing access to a wide set of critical communication services. These services include ability to make intercom calls, public address calls, communicate with radios and make external telephone calls.
+The '''Softclient''' will turn your computer into a Zenitel intercom, providing access to a wide set of critical communication services. <br/> These services include ability to make intercom calls, public address calls, communicate with mobile radios.
-== Description ==
+==Highlights==
-Some typical areas to use the Softclient are:
+* Turn your computer into a Zenitel intercom
-* Control room application integrating intercom
+* Can be operated with mouse or from the keyboard
-* Reception services handling door calls
+* Address book/directory
-* People on the move wanting access to the AlphaCom XE services via their laptop
+* Works with touch screens
-The Softclient supports all features of the STENTOFON AlphaCom XE audio servers; in addition it offers enhanced functions to make the use of the softclient very easy. <br/>
-When the station is sized, all visible elements within the station scale proportionally. This allows for easy operation on screens of different sizes and resolutions, which is an especially important feature when the operation is via a touchscreen. Elements which do not need to be visible do not take up space on the desktop.<br/>
-The station allows dialing directly from the PC keyboard in direct mode, where digits are dialed as they are typed, and an indirect mode, which allows the number to be edited before it is dialed. The M and C keys can also be operated from the PC keyboard, which is especially useful when the M-key needs to be used by radio operators for transmitting a message.
-== Features ==
-* Turn your PC into a STENTOFON intercom
-* Access wide range of critical communication services including intercom, public address, radio and telephony from your PC
-* Supports HD Voice
-* Efficient communication with contact centric user interface
-* Advanced call management features (address book/directory)
-* Can be operated with mouse or from the PC keyboard
-* Designed to work with touch screens
-== Specifications ==
+Some typical areas to use the SoftClient are:
-{| border="1"
-|-
+*Control room applications: No need for an additional intercom device at the desk. Use the computers audio device (e.g. Bluetooth headset) for communication.
-|Audio Technology <br/> <br/> || HD Voice (G.722) <br/> Telephony (G.711) <br/> Active Noise Cancellation
+*Reception services handling door calls
-|-
+*People on the move wanting access to the ICX-AlphaCom services via their laptop
-|Directory services <br/> <br/> <br/>|| Contact centric dialing <br/> Manage, sort and filter contacts <br/> Address book import function <br/> Navigate Directory from AlphaCom (feature 614) with function key or Display hyperlinks.
-|-
-|User interface <br/> <br/> <br/> <br/> <br/>|| Hide dialpad when not needed <br/> Resizable GUI <br/> Menu shortcuts <br/> Fast NumPad dialing ( including M and C) <br/> Systrayicon with Connection info <br/> Window Pop-Up on incoming calls
-|}
+{{Note|It is highly recommended to use an audio device which suppresses acoustic echo. This can either be a headset or a special unit with acoustic echo cancellation, such as an internal audio card which supports this feature or an external audio unit }}
+== License requirements ==
+The Softclient is a licensed feature. One license is required per registered client.
+* [[Licenses_for_ICX-500_and_ICX-AlphaCom_Core|SoftClient License (ICX-AlphaCom): 1002600300 - ILS-SC]]
+* [[Licenses#SoftClient_license|SoftClient License (AlphaCom XE): 1009648011]]
+== Other requirements ==
+Intercom Server software:
+* ICX-AlphaCom: Any version
+* AlphaCom XE: Minimum AMC ver. 11
-== Requirements ==
+Computer:
 {| border="1"
 |-
@@ Line 40: / Line 41: @@
 |Hard Disk Space || 20 MB
 |-
-|Operating system <br/> || Microsoft Windows XP <br/> Microsoft Windows 7
+|Operating system <br/> || Microsoft Windows 7 or later
 |-
 |Connection || IP Network connection (broadband, LAN, wireless)
 |-
-|Sound card || Full-duplex 16-but soundcard, or USB headset/speakerphone (recommended to use)
+|Sound card || Full-duplex 16-bit soundcard, or USB headset/speakerphone (recommended to use)
 |-
 |}
-== Related articles ==
+== Optional configuration ==
-[[Licenses#SoftClient_license|SoftClient License]]
+In case the Softclient is to be used for one of the following audio features, some additional configuration is required:
+* Listen to [[Simplex Conference]] (e.g. Mobile Radio)
+* Listen to [[Audio Program]]
+* Receive Prerecorded Voice Messages (started by [[AMS - Alarm Message to Station|AMS]] or [[AMG]] command, or [[Remote setup of Alarm message feature|761 code]])
+To be able to listen to any of these services, add the following event to the Event Handler:
+[[File:SoftClient Event.PNG|thumb|600px|left|Event Handler]]
+<br style="clear:both;" />
+{{code2|$SNV Q61004 W1 W4 W6}}
+A reset of the ICX-AlphaCom is required for the changes to take effect.
+==Additional Documentation==
+For more documentation please see https://www.zenitel.com/product/softclient
-[[Category:AlphaCom E Software]]
+[[Category: Other IP based devices]]