Difference between revisions of "Turbine Software Upgrade"

Latest revision as of 11:11, 4 December 2023

This article describes how to upgrade the software of the Turbine series of intercom devices via the web interface of the station.

The procedure described in this article is applicable to the following devices: TCIS-x, TCIV-x, TKIS-2, TMIS-x, TFIE-x, TKIE-x, TFIX-x, IP-LCM, ECPIR-3P, Exigo IP speakers. Exigo Network Amplifiers, and ENA-2060DC1
For mass upgrade of stations it is recommended to use the VS-IMT tool, see the article IMT - Discover & Upgrade.
Using Turbine version 4.7.3.2 or higher, you can downgrade to VSF-Turbine version 4.2.3.17, but not to any older version.
There is a separate Upgrade procedure for INCA IP stations.
If the station is used in SIP mode, also Automatic Updates can be defined.

There are two ways of updating the software of these devices from the web interface:

By using an external TFTP server, or
By uploading an image file (or drag and drop the image file) to the "Software Upgrade" page of the station. Note: This option is available only to stations with Recovery OS.

Upgrade using the IMT-tool

Upgrade of station can be done from the Windows PC tool VS-IMT, see the article IMT - Discover & Upgrade.

Upgrade by using an external TFTP server

Prerequisites

Current version must be 4.7.3.2 or higher. To upgrade from older versions, see this article.
A TFTP Server must be available on your laptop. A TFTP server can be downloaded from here: http://tftpd32.jounin.net/tftpd32_download.html.
Download the software package vsft-8.x.x.x.zip, and unzip the package and store the files in a folder on your PC.
Check if your local firewall is not blocking incoming ping/ICMP (Turbine station is pinging TFTP Server during update process)

Upgrade procedure

Start the TFTP server program and click Browse, and select the folder where the 8.x.x.x software files are located
Log on to the Turbine Station web interface. Select Station Administration > Manual Upgrade
Enter the IP address of the TFTP server (I.e. the IP address of your laptop)
Enter Image file: vsft-8.x.x.x
Save Settings
Upgrade

Example: Upgrade to the latest the firmware from TFTP Server 10.9.9.217

The device will restart with the new firmware installed.

The upgrade procedure takes about 3 minutes. The process can be monitored by clicking the Log viewer tab in the TFTP server program.

Devices with Recovery OS

As from firmware version 5.1.3.0 a Recovery Operating System, Recovery OS, has been added in addition to the Main OS.

"Recovery OS" is available only on Turbine devices that come from factory with software version 5.1 or higher preinstalled (approx. from March 2020)
When upgrading to firmware 5.1. or later in the field, "Recovery OS" will not be included

The Recovery OS supports:

Software upgrade in IPv6 network
Software upgrade when device is using 802.1X authentication
Software upgrade via HTTP/HTTPS protocol using .swu image

Devices with Recovery OS support both the new method for software upgrade (using .swu file), as well as the original method (using .zip file and TFTP server).

Choose between upgrading using .swu file, or using TFTP server and .zip file

In order to upgrade software using the .swu file:

Press the upper Start Upgrade button
The station will now reboot, and start in "Recovery OS" mode

Turbine device in "Recovery OS" mode

Now click inside the "Software Update" field and upload the image file (e.g. vsft-8.0.3.2.swu), or drag and drop the image file onto this field
The progress of the installation is shown. When finished installation the station will reboot, and start in regular mode.

Upgrade from versions between 3.0 and 4.2

To upgrade devices currently running a version between 3.0.x.x and 4.2.x.x, see article: Upgrading Turbine Devices running firmware between 3.0.x.x and 4.2.x.x

Upgrade in 802.1x environment

Devices with Recovery OS can be upgraded also when the station uses 801.1x authentication. For more details, see IEEE 802.1X

Troubleshooting

In the case the upgrade is not successful it may be due to a windows setting.

For Windows XP: http://www.sysprobs.com/enable-ping-in-xp

For Windows7: http://www.sysprobs.com/enable-ping-reply-windows-7

For Windows10: http://www.sysprobs.com/enable-ping-reply-and-ftp-traffic-in-windows-10-and-server

If the upgrade is not successful when using the default static IP, it may be due to a network setting.

Please check the station's subnet mask. If it is 255.255.0.0, change it to 255.255.255.0 and try again

@@ Line 1: / Line 1: @@
-This article describes how to upgrade the software of the Turbine series of intercom devices from version 3.0.x.x to version 4.2.3.0.
+{{AEIPS}}
+This article describes how to upgrade the software of the [[:Category:Stations#Turbine_stations|Turbine series of intercom devices]] via the '''web interface''' of the station.
-There are two ways of upgrading the software on the Turbine station:
+{{Note|
-* Using the VS-IMT Intercom Management Tool
+* ''The procedure described in this article is applicable to the following devices: '''TCIS-x''', '''TCIV-x''', '''TKIS-2''', '''TMIS-x''', '''TFIE-x''', '''TKIE-x''', '''TFIX-x''', '''IP-LCM''', '''ECPIR-3P''', '''Exigo IP speakers'''. '''Exigo Network Amplifiers''', and '''ENA-2060DC1'''''
-* Using the web interface of the station it self
+* ''For mass upgrade of stations it is recommended to use the [[IMT|VS-IMT]] tool, see the article [[IMT - Discover & Upgrade]].''
+* ''Using Turbine version 4.7.3.2 or higher, you can downgrade to VSF-Turbine version 4.2.3.17, but not to any older version.''
+* ''There is a separate Upgrade procedure for [[INCA Station Software upgrade|INCA IP stations.]]''
+* ''If the station is used in SIP mode, also [[Automatic Software Upgrade|Automatic Updates]] can be defined.'' }}
+<div style="float:right;"> <youtube width="300" height="180">WS-ysJCOYcI</youtube> </div>
-The VS-IMT tool allows mass upgrade of stations.
+There are two ways of updating the software of these devices from the web interface:
+* By using an [[#Upgrade by using an external TFTP server|external TFTP server]], or
+* By uploading an image file (or drag and drop the image file) to the "Software Upgrade" page of the station. '''Note:''' This option is available only to [[#Devices with Recovery OS|stations with Recovery OS]].
-* ....
+== Upgrade using the IMT-tool==
-* ....
+Upgrade of station can be done from the Windows PC tool [[IMT|VS-IMT]], see the article [[IMT - Discover & Upgrade]].
-==Using the Web Interface of the station ==
+<br>
+== Upgrade by using an external TFTP server ==
 ===Prerequisites===
-# A TFTP Server must be available. A TFTP server can be downloaded from here: http://tftpd32.jounin.net/tftpd32_download.html.
+# Current version '''must be 4.7.3.2 or higher'''. To upgrade from older versions, [[Upgrading Turbine Devices running firmware between 3.0.x.x and 4.2.x.x|see this article]].
-# Download the software package '''tsi-3.0.3.5.zip''', and unzip the package and store the files in a folder on your PC.
+# A TFTP Server must be available on your laptop.  A TFTP server can be downloaded from here: http://tftpd32.jounin.net/tftpd32_download.html.
-# Download the software package '''sti-prod-4.2.3.0.zip''', and unzip the package and store the files in a different folder on your PC.
+# Download the software package '''[[Downloads#Stations_and_Devices|vsft-8.x.x.x.zip]]''', and '''unzip the package''' and store the files in a folder on your PC.
+# Check if your local firewall is '''not''' blocking incoming ping/ICMP  (Turbine station is pinging TFTP Server during update process)
+<br>
 === Upgrade procedure ===
-The upgrade is a two-step process:
+# Start the TFTP server program and click '''Browse''', and select the folder where the 8.x.x.x software files are located
-* First install version 3.0.3.5, then
+# [[Logging into an IP Station|Log on to the Turbine Station]] web interface. Select '''Station Administration''' > '''Manual Upgrade'''
-* Install version 4.2.3.0
+# Enter the IP address of the '''TFTP server''' (I.e. the IP address of your laptop)
+# Enter Image file: '''vsft-8.x.x.x'''
+# '''Save Settings'''
+# '''Upgrade'''
-. Start the TFTP server program and click '''Browse''', and select the folder where the version 3.0.3.5 software files are located
+[[File:Upgrade to 7.1.3.0.PNG|thumb|left|700px|Example: Upgrade to the latest the firmware from TFTP Server 10.9.9.217]]
-[[File:TFTP 3035.PNG|thumb|left|500px|TFTP Server - Browse to the folder where the software files are located]]
 <br style="clear:both;" />
-.  Log on to the Turbine Station web interface. Default login credentials are '''admin''' and '''alphaadmin'''. Select '''Station Administration''' > '''Manual Upgrade'''
-.  Enter the IP address of the '''TFTP server''' (I.e. the IP address of your PC)
+The device will restart with the new firmware installed.
-.  Enter the image file: '''tsi-3.0.3.5''', and click '''Save settings'''
+The upgrade procedure takes about 3 minutes. The process can be monitored by clicking the '''Log viewer''' tab in the TFTP server program.
-[[File:TurbineTo 3035.PNG|thumb|left|500px|Load '''tsi-3.0.3.5''' via the station web interface]]
-<br style="clear:both;" />
-The station will now contact the TFTP server and download the files. The upgrade procedure takes about 3 minutes. The process can be monitored by clicking the '''Log viewer''' tab in the TFTP server program.
+<br>
+== Devices with Recovery OS ==
+As from firmware version 5.1.3.0 a Recovery Operating System, '''Recovery OS''', has been added in addition to the Main OS.
-When the station is up and running again, the next step is to install version 4.2.3.0:
+{{note|
+* ''"Recovery OS" is available only on Turbine devices that '''come from factory''' with software version 5.1 or higher preinstalled (approx. from March 2020)'' <br>
+* ''When upgrading to firmware 5.1. or later in the field, "Recovery OS" will not be included'' }}
-. In the TFTP server program, '''Browse''' to the folder where the version 4.2.3.0 software files are located
+The Recovery OS supports:
+* Software upgrade in IPv6 network
+* Software upgrade when device is using [[IEEE 802.1X|802.1X authentication]]
+* Software upgrade via HTTP/HTTPS protocol using '''.swu''' image
-. In the Turbine web interface enter the image file: '''tsi2sti-4.2.3.0.ipk''', and '''Save settings'''
+Devices with Recovery OS support both the new method for software upgrade (using '''.swu''' file), as well as the original method (using '''.zip''' file and TFTP server).
-[[File:TurbineTo 4230.PNG|thumb|left|500px|Installing '''tsi2sti-4.2.3.0.ipk''' via the station web interface]]
+[[File:Turbine Upgr Both.PNG|thumb|left|500px|Choose between upgrading using '''.swu''' file, or using TFTP server and '''.zip''' file]]
 <br style="clear:both;" />
-The station will again contact the TFTP server and download and install the required files.
+In order to upgrade software using the .swu file:
+* Press the ''upper''  '''Start Upgrade''' button
+* The station will now reboot, and start in "Recovery OS" mode
-===Troubleshooting===
+[[File:Turbine Recovery.PNG|thumb|left|500px|Turbine device in "Recovery OS" mode]]
-In the case the upgrade is not successful it may be due to a windows setting.
+<br style="clear:both;" />
-For Windows XP: [http://www.sysprobs.com/enable-ping-in-xp http://www.sysprobs.com/enable-ping-in-xp]
-For Windows7: [http://www.sysprobs.com/enable-ping-reply-windows-7 http://www.sysprobs.com/enable-ping-reply-windows-7]
+* Now click inside the "Software Update" field and upload the image file (e.g. '''vsft-8.0.3.2.swu'''), or drag and drop the image file onto this field
+* The progress of the installation is shown. When finished installation the station will reboot, and start in regular mode.
-==Using the VS-IMT tool ==
+<br>
-===Prerequisites===
+==Upgrade from versions between 3.0 and 4.2==
-# Download and install the VS-IMT tool
+To upgrade devices currently running a version between 3.0.x.x and 4.2.x.x, see article: [[Upgrading Turbine Devices running firmware between 3.0.x.x and 4.2.x.x]]
-# Download the software package '''tsi-3.0.3.5.zip'''. Don't unzip the file.
-# Download the software package '''sti-prod-4.2.3.0.zip'''. Don't unzip the file.
-=== Upgrade procedure ===
+<br>
-* Start the VS-IMT tool
+== Upgrade in 802.1x environment ==
-* Select '''Create project''', and start the wizard that takes you through the discovery and upgrade process, by selecting '''File''' > '''Launch Station Wizard'''
+Devices with Recovery OS can be upgraded also when the station uses 801.1x authentication. For more details, see [[IEEE 802.1X]]
-* Press '''Next''' to go to Station Discovery. Enter the range of IP addresses (From - To) to search for, and press '''Search'''
-* When the discovery process is finished, select all stations in the list by checking the '''Select All''' flag
-[[File:IMT SelectAll.PNG|thumb|left|500px|Bla bla bla]]
+<br>
-<br style="clear:both;" />
-* Press '''Next''' two times. You've now come to the "Upgrade Stations" window:
-[[File:IMT UpgradeWin.PNG|thumb|left|500px|The Upgrade Stations window]]
+==Troubleshooting==
-<br style="clear:both;" />
+In the case the upgrade is not successful it may be due to a windows setting.
-* Now the software packages must be imported into the VS-IMT tool:
+*For Windows XP: [http://www.sysprobs.com/enable-ping-in-xp http://www.sysprobs.com/enable-ping-in-xp]
-** Select '''Import image...''', and browse to the '''tsi-3.0.3.5.zip''' file, and select '''Open'''
-** Select '''Import image...''' again, and browse to the '''sti-prod-4.2.3.0.zip''' file, and select '''Open'''
-* The next step is to upgrade the Turbine stations to 3.0.3.5:
+*For Windows7: [http://www.sysprobs.com/enable-ping-reply-windows-7 http://www.sysprobs.com/enable-ping-reply-windows-7]
-** Select the Turbine Image = tsi-3.0.3.5
-** In the list box, select the stations to upgrade. Use '''Ctrl + click''' to select multiple stations.
-[[File:IMT UpgradeReady.PNG|thumb|left|500px|Turbine image and stations selected, ready to start the upgrade]]
+*For Windows10: [http://www.sysprobs.com/enable-ping-reply-and-ftp-traffic-in-windows-10-and-server http://www.sysprobs.com/enable-ping-reply-and-ftp-traffic-in-windows-10-and-server]
-<br style="clear:both;" />
-** Press the '''Upgrade''' button to start the upgrade process. The process is shown on the screen. The Status will become Success when the station is up and running after the upgrade.
+If the upgrade is not successful when using the default static IP, it may be due to a network setting.
+* Please check the station's subnet mask. If it is 255.255.0.0, change it to 255.255.255.0 and try again
-[[Category:Turbine]]
+[[Category: Turbine - Restore Factory Defaults and Software Upgrade]]