Call Forwarding (Zenitel Connect)
From Zenitel Wiki
General
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Three types of call forwarding are available:
- Forwarding:
- Will ring for 3 seconds (configurable) before forwarding the call to the predefined directory number
- The Forward Delay will allow for breakthrough (M-press) functionality
- The Forward Delay can be adjusted in Global Parameters
- Forwarding On Busy:
- If the called station is busy, the caller gets a busy tone for 3 seconds (configurable) before forwarding the call to the predefined directory number
- The Forward Delay will allow for breakthrough (M-press) functionality
- The Forward Delay can be adjusted in Global Parameters
- Forwarding On No Reply:
- Will forward the call after a preset time if not answered.
- Default time is 30 seconds. The Answer Timeout can be changed in Global Parameters
Forwarding can be set in the Zenitel Connect web interface and/or from the device. The web interface reflects the forwarding status for each device, also when set from the device.
Call Forwarding set in the Zenitel Connect web interface
From the homepage of Zenitel Connect navigate to Devices and Connections -> Configuration
Select a device and click 
Each of the 3 forwarding options can be enabled independently. When enabled a target Directory Number needs to be entered.
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| Call Forwarding settings in the web interface of Zenitel Connect |
Call Forwarding set on own Device
Zenitel devices:
- Dial the Directory service number on the keypad, or
- * Use a Function Button (DAK key) with a pre-configured Service Code
ITSV-x Video phones:
- Dial the Service Code from the keypad, or
- Enter the sequence as a Speed Dial key for single touch activation
Unconditional forwarding
{1} is the directory number the calls should be forwarded to.
Using Directory Service:
- Set call forwarding: 7210 + {1} + M-key (or #) (Example: 7210 + 123 + M. Calls to this station will be forwarded to number 123)
- Cancel and retain: 7212
- Reestablish forwarding: 7211
Alternatively use Service Code:
- Set forwarding: *21*{1}#
- Cancel and retain: #21#
- Reestablish forwarding: *21#
Forwarding on busy
Using Directory Service:
- Set call forwarding: 7670 + {1} + M-key (or #) (e.g. 7670 + 123 + M)
- Cancel and retain: 7672
- Reestablish forwarding: 7671
Alternatively use Service Code:
- Set call forwarding: *67*{1}#
- Cancel and retain: #67#
- Reestablish forwarding: *67#
Forwarding On No reply
Using Directory Service:
- Set call forwarding: 7610 + {1} + M-key (or #) (e.g. 7670 + 123 + M)
- Cancel and retain: 7612
- Reestablish forwarding: 7611
Alternatively use Service Code:
- Set call forwarding: *61*{1}#
- Cancel and retain: #61#
- Reestablish forwarding: *61#
Cancel and Retain will deactivate the forwarding, but keep the directory number used when the call forwarding was set.
Call Forwarding set on a Remote Device
This feature makes it possible to control Call Forwarding on a remote device.
Zenitel devices:
- Dial the Directory service number on the keypad, or
- Use a Function Button (DAK key) with a pre-configured Service Code
ITSV-x Video phones:
- Dial the Service Code from the keypad, or
- Enter the sequence as a Speed Dial key for single touch activation
Unconditional forwarding
- {1} is the directory number of the station where you want to set call forwarding
- {2} is the directory number to which the calls should be forwarded
Using Directory Service:
- Set call forwarding: 7213 + {1} + M-key + {2} + M-key (or #) (Example: 7213 + 106 + 1088 + M: Calls to 106 will be forwarded to 1088)
- Cancel and retain: 7215 + {1} + M-key (or #)
- Reestablish forwarding: 7214 + {1} + M-key (or #)
Alternatively use Service Code:
- Set forwarding: *21*{1}*{2}#
- Cancel and retain: #21*{1}*#
- Reestablish forwarding: *21*{1}*#
Forwarding on busy
Using Directory Service:
- Set call forwarding: 7673 + {1} + M-key + {2} + M-key (or #) (Example: 7673 + 106 + 1088 + M: Calls to 106 will be forwarded to 1088 if 106 is busy)
- Cancel and retain: 7675 + {1} + M-key (or #)
- Reestablish forwarding: 7674 + {1} + M-key (or #)
Alternatively use Service Code:
- Set forwarding: *67*{1}*{2}#
- Cancel and retain: #67*{1}*#
- Reestablish forwarding: *67*{1}*#
Forwarding on Timeout/No reply
Using Directory Service:
- Set call forwarding: 7613 + {1} + M-key + {2} + M-key (or #) (Example: 7613 + 106 + 1088 + M: Calls to 106 will be forwarded to 1088 if not answered within preset time)
- Cancel and retain: 7615 + {1} + M-key (or #)
- Reestablish forwarding: 7614 + {1} + M-key (or #)
Alternatively use Service Code:
- Set forwarding: *61*{1}*{2}#
- Cancel and retain: #61*{1}*#
- Reestablish forwarding: *61*{1}*#
Cancel and Retain will deactivate the forwarding, but keep the directory number used when the call forwarding was set.