Voice Guided Call (Zenitel Connect Pro)
From Zenitel Wiki
The Voice Guided Call (IVR) feature provides voice guided menus for handling incoming calls from external phones via SIP Trunk or the IP Telephony Service:
- On an incoming telephone call, play a welcome message with menu options.
- The caller can press a digit on their phone keypad to route the call according to the voice menu.
- If no digits are received within the timeout period of 10 seconds, the menu will be repeated the number of configured playbacks. If still no digit is received, the call will be forwarded to a default destination, if configured.
The Voice Guided Call feature is also available for internal calls, it is not restricted to external calls only.
Configuration
The default Directory Number for this feature is 8900. The number can be modified if required, and new Voice Guided Call numbers can be added (max. 20) by pressing the 
icon in the screenshot below. Recommended directory numbers are from 8900 to 8949.
The incoming phone call must be routed to the Voice Guided Call number.
Navigate to Features > Directory Services, and select the Voice Guided Call feature.
 |
| Configuration of the Voice Guided Call feature |
Uploading the audio file
Upload the "Welcome" audio file to Zenitel Connect Pro by either:
- Drag and drop the file onto the Voice-Guided Call section on the right side, or
- Click on Click to select file, and browse to the audio file
A number of audio file formats are accepted, Zenitel Connect Pro will transcode it automatically if required. Supported file type are mp3, opus, flac, webm, weba, wav, ogg, m4a, oga, mid, aiff, wma, ai.
Digit-to-Destination routing
In the Voice-Guided Call section:
- Click the
icon to add a new item. - Enter a digit (e.g. 4)
- Choose the target directory number (e.g. 123 - Bridge)
- Repeat 1 - 3 for the next digit(s)
If no digits are received within the 10‑second timeout period, the menu will be repeated according to the configured number of Playbacks. If no digit is entered after all repetitions, the call will be forwarded to the Default Directory Number. If no Default Directory Number is configured, the call will be terminated.
Two-stage dialing
A digit can be routed to a two-stage dialing service. This is by default directory number 7800. The caller will receive a new dial tone and can enter the desired internal number, followed by either the M‑key or the #‑key to complete the entry.