Difference between revisions of "Auto-attendant"
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[[Image:Auto-attendant.png|thumb|400px|The auto-attendant feature provides voice guided menus]] | [[Image:Auto-attendant.png|thumb|400px|The auto-attendant feature provides voice guided menus]] | ||
| − | |||
The '''Auto-attendant''' feature provides voice guided menus for handling incoming calls: | The '''Auto-attendant''' feature provides voice guided menus for handling incoming calls: | ||
*Play a welcome message on incoming telephone calls | *Play a welcome message on incoming telephone calls | ||
*Press a digit to re-route the call | *Press a digit to re-route the call | ||
| − | *If no digits are pressed, the call will be automatically re-routed after | + | *If no digits are pressed, the call will be automatically re-routed 5 seconds after the message has finnished playing |
| + | |||
| + | The auto-attendant feature is available also for internal calls, it is not restriceted to external calls only. | ||
== Configuration == | == Configuration == | ||
| − | + | === Class of Service sttings === | |
| + | Default directory number for the auto-attendant feature is 9550. By default this feature is blocked, and has to be enabled in Class of Service. | ||
| + | |||
| + | In AlphaPro, select the Class of Service button, and enable feature 105 (which is the feature code for the Auto Attendant) for Class of Service 15 (used by SIP Trunk) and/or Class of Service 1 (used by intercom stations): | ||
| + | |||
| + | |||
| + | [[File:CoS Feature105.PNG]] | ||
=== Recording the message === | === Recording the message === | ||
| Line 16: | Line 22: | ||
*Example: ”''Welcome to Procom Ltd, press 1 for switchboard, press 2 for Sales department, press 3 for Marketing department, or wait for an answer''” | *Example: ”''Welcome to Procom Ltd, press 1 for switchboard, press 2 for Sales department, press 3 for Marketing department, or wait for an answer''” | ||
* Release M-key to listen to the message. Press M-key again to do a new recording, or | * Release M-key to listen to the message. Press M-key again to do a new recording, or | ||
| − | * Press 8 to save. | + | * Press 8 to save |
| + | |||
| + | Alternatively a wav-file can be uploaded from the web interface AlphaWeb as described in the [[Audio Messaging]] article. | ||
=== Digit routing === | === Digit routing === | ||
| − | [[Image:Auto-attendant digits.PNG|thumb| | + | [[Image:Auto-attendant digits.PNG|thumb|500px|Auto-attendant digit routing: Digit 1 calls station 101, digit 2 calls station 123, digit 3 calls station 5432, and digit 0 repeats the voice menu|none]] |
| − | The Auto-attendant | + | |
| + | |||
| + | The Auto-attendant number 9550 is using the DAK table of physical station 500 for the "digit" actions. In the '''Users & Stations''' window in AlphaPro, select physical number 500 in the list box, and press the button '''DAK'''. In the DAK table enter the call destination for digit 1-9 (DAK 1-9), and digit 0 (DAK 10). | ||
| + | |||
| + | If the caller doesn't press any digits within 5 seconds, the call is automatically routed to the entry in Search String 1. | ||
| + | |||
| + | The timeout is configurable in [[Exchange_%26_System_(AlphaPro)#Timers|Exchange & System > System > Timers > Auto-Attendant Timeout]]. | ||
=== Adding more auto-attendant numbers === | === Adding more auto-attendant numbers === | ||
| − | Up to 3 auto-attendant numbers are supported. Directory | + | Up to 3 auto-attendant numbers are supported, depending on the [[Licenses#Audio_Messaging_License|license]] installed. Directory number for the first auto-attendant is included by default. For the second and third auto-attendant you have to add new directory numbers from AlphaPro. |
| − | Adding a second auto-attendant: | + | '''Adding a second auto-attendant:''' |
In '''Directory & Features''', press '''Insert''', and add a new number with the following properties: | In '''Directory & Features''', press '''Insert''', and add a new number with the following properties: | ||
| Line 33: | Line 47: | ||
! style="background:#ffdead;" width="170" |DisplayText | ! style="background:#ffdead;" width="170" |DisplayText | ||
! style="background:#ffdead;" width="40" | Feature | ! style="background:#ffdead;" width="40" | Feature | ||
| − | ! style="background:#ffdead;" width=" | + | ! style="background:#ffdead;" width="110" | Parmeter 1 (ID) |
| − | ! style="background:#ffdead;" width=" | + | ! style="background:#ffdead;" width="90" | Parmeter 2 |
| − | ! style="background:#ffdead;" width=" | + | ! style="background:#ffdead;" width="90" | Parmeter 3 |
! style="background:#ffdead;" width="600" |Description | ! style="background:#ffdead;" width="600" |Description | ||
|- | |- | ||
| − | | align=center| 9551 ||align=center|AutoAttendant2||align=center|105||align=center|0||align=center|2||align=center|501|| Auto-attendant number 2, using [[Stored Voice Message Feature|Stored Voice Message]] | + | | align=center| 9551 ||align=center|AutoAttendant2||align=center|105||align=center|0||align=center|2||align=center|501|| Auto-attendant number 2, using [[Stored Voice Message Feature|Stored Voice Message]] 2, and the DAK table of physical number 501 |
|- | |- | ||
|} | |} | ||
| + | |||
| + | To record a message dial 8180 + 9551 + M-key. | ||
| + | |||
| + | Digit routing is done in the DAK table of physical number 501. | ||
| − | Adding a third auto-attendant: | + | '''Adding a third auto-attendant:''' |
| − | In ''' | + | In '''Directory & Features''', press '''Insert''', and add two new numbers with the following properties: |
{| border="1" | {| border="1" | ||
| Line 51: | Line 69: | ||
! style="background:#ffdead;" width="170" |DisplayText | ! style="background:#ffdead;" width="170" |DisplayText | ||
! style="background:#ffdead;" width="40" | Feature | ! style="background:#ffdead;" width="40" | Feature | ||
| − | ! style="background:#ffdead;" width=" | + | ! style="background:#ffdead;" width="110" | Parmeter 1 (ID) |
| − | ! style="background:#ffdead;" width=" | + | ! style="background:#ffdead;" width="90" | Parmeter 2 |
| − | ! style="background:#ffdead;" width=" | + | ! style="background:#ffdead;" width="90" | Parmeter 3 |
! style="background:#ffdead;" width="600" |Description | ! style="background:#ffdead;" width="600" |Description | ||
|- | |- | ||
| − | | align=center| 8183 ||align=center|MenuMsg3||align=center|111||align=center|11||align=center|3||align=center|0|| | + | | align=center| 8183 ||align=center|MenuMsg3||align=center|111||align=center|11||align=center|3||align=center|0|| [[Stored Voice Message Feature|Stored Voice Message]] 3 |
|- | |- | ||
| − | | align=center| 9552 ||align=center| | + | | align=center| 9552 ||align=center|AutoAttendant3||align=center|105||align=center|0||align=center|3||align=center|502|| Auto-attendant number 3, using Stored Voice Message 3, and the DAK table of physical number 502 |
|- | |- | ||
|} | |} | ||
| + | |||
| + | To record a message dial 8180 + 9552 + M-key. | ||
| + | |||
| + | Digit routing is done in the DAK table of physical number 502. | ||
==Hardware and license requiements== | ==Hardware and license requiements== | ||
| − | *'''Hardware''': The auto-attendant feature require AMC-IP hardware version 8000/5 or 8000/6 (Black PCB). | + | *'''License''': Auto-attendant requires a Basic Audio Messaging (1 auto-attendant) or Enhanced Audio Messaging (3 auto-attendants) license. |
| − | + | *'''AlphaCom XE Hardware''': The auto-attendant feature require AMC-IP hardware version 8000/5 or 8000/6 (Black PCB). | |
| − | |||
| + | [[Category: ICX-AlphaCom features]] | ||
[[Category: AlphaCom features]] | [[Category: AlphaCom features]] | ||
Latest revision as of 13:59, 20 May 2022
The Auto-attendant feature provides voice guided menus for handling incoming calls:
- Play a welcome message on incoming telephone calls
- Press a digit to re-route the call
- If no digits are pressed, the call will be automatically re-routed 5 seconds after the message has finnished playing
The auto-attendant feature is available also for internal calls, it is not restriceted to external calls only.
Contents
Configuration
Class of Service sttings
Default directory number for the auto-attendant feature is 9550. By default this feature is blocked, and has to be enabled in Class of Service.
In AlphaPro, select the Class of Service button, and enable feature 105 (which is the feature code for the Auto Attendant) for Class of Service 15 (used by SIP Trunk) and/or Class of Service 1 (used by intercom stations):
Recording the message
To record a welcome message:
- From a SuperUser station dial 8180 + 9550. Press and hold the M-key while recording.
- Example: ”Welcome to Procom Ltd, press 1 for switchboard, press 2 for Sales department, press 3 for Marketing department, or wait for an answer”
- Release M-key to listen to the message. Press M-key again to do a new recording, or
- Press 8 to save
Alternatively a wav-file can be uploaded from the web interface AlphaWeb as described in the Audio Messaging article.
Digit routing
The Auto-attendant number 9550 is using the DAK table of physical station 500 for the "digit" actions. In the Users & Stations window in AlphaPro, select physical number 500 in the list box, and press the button DAK. In the DAK table enter the call destination for digit 1-9 (DAK 1-9), and digit 0 (DAK 10).
If the caller doesn't press any digits within 5 seconds, the call is automatically routed to the entry in Search String 1.
The timeout is configurable in Exchange & System > System > Timers > Auto-Attendant Timeout.
Adding more auto-attendant numbers
Up to 3 auto-attendant numbers are supported, depending on the license installed. Directory number for the first auto-attendant is included by default. For the second and third auto-attendant you have to add new directory numbers from AlphaPro.
Adding a second auto-attendant:
In Directory & Features, press Insert, and add a new number with the following properties:
| Dirno | DisplayText | Feature | Parmeter 1 (ID) | Parmeter 2 | Parmeter 3 | Description |
|---|---|---|---|---|---|---|
| 9551 | AutoAttendant2 | 105 | 0 | 2 | 501 | Auto-attendant number 2, using Stored Voice Message 2, and the DAK table of physical number 501 |
To record a message dial 8180 + 9551 + M-key.
Digit routing is done in the DAK table of physical number 501.
Adding a third auto-attendant:
In Directory & Features, press Insert, and add two new numbers with the following properties:
| Dirno | DisplayText | Feature | Parmeter 1 (ID) | Parmeter 2 | Parmeter 3 | Description |
|---|---|---|---|---|---|---|
| 8183 | MenuMsg3 | 111 | 11 | 3 | 0 | Stored Voice Message 3 |
| 9552 | AutoAttendant3 | 105 | 0 | 3 | 502 | Auto-attendant number 3, using Stored Voice Message 3, and the DAK table of physical number 502 |
To record a message dial 8180 + 9552 + M-key.
Digit routing is done in the DAK table of physical number 502.
Hardware and license requiements
- License: Auto-attendant requires a Basic Audio Messaging (1 auto-attendant) or Enhanced Audio Messaging (3 auto-attendants) license.
- AlphaCom XE Hardware: The auto-attendant feature require AMC-IP hardware version 8000/5 or 8000/6 (Black PCB).