Difference between revisions of "Auto-attendant"
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If the caller doesn't press any digits within 5 seconds, the call is automatically routed to the entry in Search String 1. | If the caller doesn't press any digits within 5 seconds, the call is automatically routed to the entry in Search String 1. | ||
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=== Adding more auto-attendant numbers === | === Adding more auto-attendant numbers === | ||
Revision as of 11:23, 9 September 2010
The Auto-attendant feature provides voice guided menus for handling incoming calls:
- Play a welcome message on incoming telephone calls
- Press a digit to re-route the call
- If no digits are pressed, the call will be automatically re-routed 5 seconds after the message has finnished playing
The auto-attendant feature is available also for internal calls, it is not restriceted for external calls only.
Contents
Configuration
Default directory number for the auto-attendant feature is 9550.
Recording the message
To record a welcome message:
- From a SuperUser station dial 8180 + 9550. Press and hold the M-key while recording.
- Example: ”Welcome to Procom Ltd, press 1 for switchboard, press 2 for Sales department, press 3 for Marketing department, or wait for an answer”
- Release M-key to listen to the message. Press M-key again to do a new recording, or
- Press 8 to save
Alternatively a wav-file can be uploaded from the web interface AlphaWeb as described in the Audio Messaging article.
Digit routing
The Auto-attendant number 9550 is using the DAK table of physical station 500 for the "digit" actions. In the Users & Stations window in AlphaPro, select physical number 500 in the list box, and press the button DAK. In the DAK table enter the call destination for digit 1-9 (DAK 1-9), and digit 0 (DAK 10).
If the caller doesn't press any digits within 5 seconds, the call is automatically routed to the entry in Search String 1.
Adding more auto-attendant numbers
Up to 3 auto-attendant numbers are supported. Directory numbers for the first auto-attendant is included by default. For the second and third auto-attendant you have to add new directory numbers from AlphaPro.
Adding a second auto-attendant:
In Directory & Features, press Insert, and add a new number with the following properties:
| Dirno | DisplayText | Feature | Parmeter 1 (ID) | Parmeter 2 | Parmeter 3 | Description |
|---|---|---|---|---|---|---|
| 9551 | AutoAttendant2 | 105 | 0 | 2 | 501 | Auto-attendant number 2, using Stored Voice Message 2, and the DAK table of physical number 501 |
To record a message dial 8180 + 9551 + M-key.
Digit routing is done in the DAK table of physical number 501.
Adding a third auto-attendant:
In Directory & Features, press Insert, and add two new numbers with the following properties:
| Dirno | DisplayText | Feature | Parmeter 1 (ID) | Parmeter 2 | Parmeter 3 | Description |
|---|---|---|---|---|---|---|
| 8183 | MenuMsg3 | 111 | 11 | 3 | 0 | Stored Voice Message 3 |
| 9552 | AutoAttendant3 | 105 | 0 | 3 | 502 | Auto-attendant number 3, using Stored Voice Message 3, and the DAK table of physical number 502 |
To record a message dial 8180 + 9552 + M-key.
Digit routing is done in the DAK table of physical number 502.
Hardware and license requiements
- Hardware: The auto-attendant feature require AMC-IP hardware version 8000/5 or 8000/6 (Black PCB).
- License: Auto-attendant requires a Basic (1 auto-attendant) or Enhanced (3 auto-attendants) Audio Messaging license.