Auto-attendant

The auto-attendant feature provides voice guided menus

The Auto-attendant feature provides voice guided menus for handling incoming calls:

• Play a welcome message on incoming telephone calls
• Press a digit to re-route the call
• If no digits are pressed, the call will be automatically re-routed 5 seconds after the message has finnished playing

The auto-attendant feature is available also for internal calls, it is not restriceted to external calls only.

Configuration

Default directory number for the auto-attendant feature is 9550.

Recording the message

To record a welcome message:

• From a SuperUser station dial 8180 + 9550. Press and hold the M-key while recording.
• Example: ”Welcome to Procom Ltd, press 1 for switchboard, press 2 for Sales department, press 3 for Marketing department, or wait for an answer”
• Release M-key to listen to the message. Press M-key again to do a new recording, or
• Press 8 to save

Alternatively a wav-file can be uploaded from the web interface AlphaWeb as described in the Audio Messaging article.

Digit routing

Auto-attendant digit routing: Digit 1 calls station 101, digit 2 calls station 123, digit 3 calls station 5432, and digit 0 repeats the voice menu

The Auto-attendant number 9550 is using the DAK table of physical station 500 for the "digit" actions. In the Users & Stations window in AlphaPro, select physical number 500 in the list box, and press the button DAK. In the DAK table enter the call destination for digit 1-9 (DAK 1-9), and digit 0 (DAK 10).

If the caller doesn't press any digits within 5 seconds, the call is automatically routed to the entry in Search String 1.

Adding more auto-attendant numbers

Up to 3 auto-attendant numbers are supported, depending on the license installed. Directory number for the first auto-attendant is included by default. For the second and third auto-attendant you have to add new directory numbers from AlphaPro.

Adding a second auto-attendant:

In Directory & Features, press Insert, and add a new number with the following properties:

Dirno	DisplayText	Feature	Parmeter 1 (ID)	Parmeter 2	Parmeter 3	Description
9551	AutoAttendant2	105	0	2	501	Auto-attendant number 2, using Stored Voice Message 2, and the DAK table of physical number 501

To record a message dial 8180 + 9551 + M-key.

Digit routing is done in the DAK table of physical number 501.

Adding a third auto-attendant:

In Directory & Features, press Insert, and add two new numbers with the following properties:

Dirno	DisplayText	Feature	Parmeter 1 (ID)	Parmeter 2	Parmeter 3	Description
8183	MenuMsg3	111	11	3	0	Stored Voice Message 3
9552	AutoAttendant3	105	0	3	502	Auto-attendant number 3, using Stored Voice Message 3, and the DAK table of physical number 502

To record a message dial 8180 + 9552 + M-key.

Digit routing is done in the DAK table of physical number 502.

Hardware and license requiements

• Hardware: The auto-attendant feature require AMC-IP hardware version 8000/5 or 8000/6 (Black PCB).
• License: Auto-attendant requires a Basic (1 auto-attendant) or Enhanced (3 auto-attendants) Audio Messaging license.