AlphaNet

AlphaNet is STENTOFON's internal networking technology made for critical communications. Some of the highlighted features of AlphaNet are:

Group and conference calls
VoIP bandwidth management
Priority handling of events and resources
Alternative routing
Backwards compatibility
All features available over the network
VoIP, digital and analogue infrastructure support

VoIP AlphaNet Configuration

AlphaWeb settings

In each node you must:

set a unique IP address
insert an AlphaNet license
edit the firewall

Setting IP address

Inserting AlphaNet license

Editing the firewall

Create all the nodes in the AlphaNet

Create the AlphaNet database and define the first node by clicking the + sign as highlighted below. Give the node a descriptive name and select which network interface to be used to communicate with other nodes.

Add more nodes to the database by clicking the + sign as highlighted below. Give the node a descriptive name and select which network interface to be used to communicate with other nodes.

Note: In some cases it is not desired to program all the exchanges in the AlphaNet in the same AlphaPro database.
            In this case you should add the exchange in the network, but uncheck the tick-off for "Create exchange database".

Create AlphaNet routing

Routing must be specified from all nodes to all nodes. For each node:

Click on the "Exchange & System" icon
Select "Net Routing"
Press "Insert"
Select the remote AlphaCom node for the AlphaNet

If the Destination Node is an AlphaCom XE1, enable “IP Only”

Dial plans

Calling from station A in one node to station B in another node can be achieved in different ways.

*) Prefix to node 1 and 2 are included after Factory Default (Directory numbers 54 and 55)

Global Group Calls

A Global Group consists of Local Groups from each node

Factory Default includes Global Group 1 to 10, Directory Numbers 9001 – 9010
Each Global Group can contain one local group call from each node

Each node broadcasts its own global group membership to the other nodes after:

AlphaPro Send operation
Restart of AlphaCom
Dialing service code 7879

In this way each node knows which global groups the other nodes are members of

Cluster node programming

Cluster programming is an option to simplify programming and updating of numbers in AlphaNet when operating with integrated number series. To get access to the AlphaNet Visibility menu, the exchange has to be given a Cluster Node Number in the Exchange & System window. Nodes with the same Cluster Node Number (1-255) are members of the same cluster.

Setting Visibility = “Cluster Global” on a User in node 1...

...will automatically create a Global Number in node 2 (and all other nodes in the cluster)

If the number already exists in the other cluster node(s), you will get a warning

It is possible to create Global Numbers for all Users in one operation:

In Directory & Features select any user (feature 9)
Set AlphaNet Visibility = “Cluster Global”
Check “Apply to all Directory Numbers…”

If a number already exists in the other cluster node(s), it will be deleted without warning

Instead of creating the same local feature in every node, do it once:

Set Visibility = “Cluster Identical” on a Feature in one node...

...and a copy will automatically be created in all other nodes in the cluster

2-line static license - details

An AlphaCom server with a 2-line static license allows maximum two simultaneous AlphaNet calls.

Static Licenses are typically used in:

Low traffic 2-node system
AlphaNet with multiple nodes were “end nodes” needs to call central node” only

When using AlphaNet Static License, one have to configure fixed Audio Connections between the AlphaCom servers. This is done from AlphaPro, Exchange & System > NetAudio, where you specify that a VoIP channel in the "Source" exchange is linked to a VoIP channel in the "Destination" exchange.

Each VoIP channel is identified by a virtual physical number:

VoIP Channel 1 = Physical Number 605
VoIP Channel 2 = Physical Number 606
..
..
VoIP Channel 30 = Physical Number 634

Example - Low traffic 2-node system

Two AlphaCom nodes, both with 2-line Static License

Configuration example: Two nodes, both with 2-line Static License

NetAudio configuration:

Configuration of 1st AlphaNet connection using VoIP channel (605). Insert a second AlphaNet connection using VoIP channel (606)

AlphaNet with multiple nodes were “end nodes” needs to call central node” only:

Configuration example: One node with 2-line Static License, the other node with Dynamic License

Licensing

Every node requires an AlphaNet license. The license controls the number of simultaneous calls to and from an AlphaCom. There are two types of AlphaNet license:

Dynamic license: Pool of VoIP channels - automatically allocated when needed

Static license: VoIP channels must be fixed towards specific node(s)

VoIP Bandwidth

AlphaNet provides bandwidth management limiting the VoIP bandwidth to not take more capacity than provisioned.

Each active call uses approx. 100 kbps
Maximum bandwidth usage: Number of simultaneous calls x 100 kbps
- Example: System with16 Dynamic Lines
- Max. possible bandwidth usage is 16 x 100 kbps = 1.6 Mbps

Exact bandwidth figures

Additional information

Priority handling of events and resources

All calls and events that are sent between nodes are marked with priority. This allows the system to act upon the priority, presenting and handling the events and calls in the correct order. If a high priority call is set up when all VoIP channels are occupied, AlphaCom will immediately release the call with the lowest priority allowing the high priority call to proceed.

Alternative routing

Alternative routing of calls allows call completion even when the primary AlphaNet route is down.

Alternative routing in mixed environments (AMC9 and AMC-IP) is not supported!

Backwards compatibility

AlphaCom provides 100% backwards compatibility between traditional AlphaNet technologies and new VoIP AlphaNet. The backwards compatibility allows mixing of the AlphaCom nodes working over IP with current nodes. This makes the configuration of the system very easy, allowing quick and precise maintenance.

Troubleshooting

In AlphaWeb System Monitoring->AlphaNet some information about the AlphaNet status is listed.

If the node is listed: Routing information in AlphaPro is correct. If not, try and perform a Send All from AlphaPro followed by a reset.

Press ”Ping Test” to check communication.

Status ”Down” + ”No answer”:

No TCP/IP communication to remote node. Check network, cables, switches etc...

Status ”Down”, but Ping time is returned:

IP communication is OK, but not AlphaNet. Most likely blocking of TCP (or UDP) port 50000 in internal or external firewall. Check if AlphaNet is enabled in Filters.

Status ”Up”:

AlphaNet communication is OK