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Audio Messaging

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Revision as of 14:16, 26 August 2010 by Asle (talk) (→‎Record customized messages from an intercom station)

The Audio Messaging features are used to provide various messaging services and PA broadcast in the AlphaCom XE. The messages are prestored in flash memory, and can be played back to individual stations or to a group of stations to give information like:

  • Voice guidance at doors and elevators
  • Security voice response
  • Auto-attendant and voice guidance
  • Information messages
  • Alarm and evacuation messages

There are four ways to implement audio messaging services in the AlphaCom XE:

  • ASVP software module
  • ASVP board
  • Upload customized wav-files from AlphaWeb
  • Record customized messages from an intercom station

ASVP software module

A set of standard audio messaging services can be implemented by uploading a language package file from AlphaWeb to the AlphaCom XE. The standard messages consist of:

  • Absence messages
  • Information messages
  • Help messages
  • Alarm messages

Which type of messages that actually becomes available depends on what Audio Messaging license is installed.

The language file has the format asvp_xx_06.00.apkg, were xx is the actual language, and 06.00 is the version number. Available language packages: 

   da     Danish
   de     German
   en     English
   fi     Finnish
   fr     French
   it     Italian
   ko     Korean
   no     Norwegian 
   sv     Swedish
   chn    Chinese
Uploading english ASVP language package

Before the installation can start, you need to download the language file from AlphaWiki or Partnernet to your PC.

  • In AlphaWeb go to System Maintenance > System Upgrade
  • Browse to the language file and select Upload
  • Press the button Install

The messaging services becomes available immediately after the installation. No reset is required.

Notes:

  • It is only possible to install one single ASVP package at a time.
  • If installing a new version of the same package, just install over the old one.
  • If installing a different ASVP package, remove the old ASVP package first.


ASVP board

The ASVP board comes with the same set of standard messages as the ASVP software module. When using the ASVP board no configuration is required, simply insert the board in any free board position in the AlphaCom exchange, and the messaging services will automatically be activated when you power on the system. The ASVP board doesn't require any licenses.

The ASVP board has reached its End of Life, and is replaced by the ASVP software module.

Upload customized wav-files from AlphaWeb

The ASVP software module gives the AlphaCom XE server a set of default messages such as absence, alarm and general information messages. It is possible to modify or add new messages to the system, simply by uploading audio files to the AlphaCom XE server using AlphaWeb. If the ASVP software module is present, a web loaded message will mask the corresponding ASVP message. Deleting the web loaded message will unmask the ASVP message.

The audio file can be recorded on a PC, or in a professional studio if high quality recording is required. The audio file must be on wav format, and the following codecs are supported:

  • PCM files at 16kHz samplerate (linear 16bit), mono (1 channel)
  • MS ADPCM at 16kHz samplerate, mono (1 channel)
  • IMA ADPCM at 16kHz samplerate, mono (1 channel)
Ready to upload a new alarm message 8192

When uploading a wav file, the file must be assosiated with the relevant intercom feature by means of two parameters: "Message Group" and "Group Index". In the tables below you can find the link between the intercom feature and the Message Group and Group Index for the message you intent to customize.

To upload the wav file to the AlphaCom XE, log on the AlphaWeb, and select System Configuration > Messaging. Go to the "Upload Wav File" section at the bottom of the page, and select Message Group and Group Index according to the tables below. Browse to the wav file, and select Upload. The file will now be renamed and stored on the flash memory of the AMC-IP card. The file name will be renamed to svp_ggg_iii_.wav, where ggg is the Message Group number and iii is the Group Index number. For example svp_030_001.wav is group 30, individ 1, which is Alarm message 8191.

From the System Configuration > Messaging page you can see all uploaded wav files, and you are able to listen to and delete files.

There are no restrictions on what messages you upload, but before playback the message is checked against the Audio Messaging license installed. Only messages which are opened for via the Audio Messaging license will be available for playback.




Voice Guidance and Information messages:

Dirno Feature Message Group Group Index Default english ASVP message
9550 Auto-attendant 11 1  
622 or 623 Send Call Request 10 47 "Your call is registered, please wait"
70 Station reset 10 42 "No messages"



Alarm messages:

Dirno Feature Message Group Group Index Default english ASVP message
8191 Alarm Message 1 30 1 "Fire alarm. Please stay calm and leave the building through the nearest exit. All exits are marked with green light. Don't stop, but proceed completely out of the building. Wait for further information outside."
8192 Alarm Message 2 30 2 "The situation is now under control, the building can again be used. We are sorry for the inconvenience."
8193 Alarm Message 3 30 3 "An unexcpected situation has occured. Please stay calm and leave the building through the nearest exit. All exits are marked with green light. Don't stop, but proceed completely out of the building. Wait for further information outside."
8194 Alarm Message 4 30 4  
8195 Alarm Message 5 30 5  
8196 Alarm Message 6 30 6  
8197 Alarm Message 7 30 7  
8198 Alarm Message 8 30 8  
8199 Alarm Message 9 30 9  



Absence messages:

Dirno Feature Message Group Group Index Default english ASVP message
771 Out 100 1 "Out at the moment"
772 Meeting 100 3 "At a meeting"
773 Gone 100 5 "Gone for today"
774 Absent 100 9 "Absent today"
775 Busy 100 11 "Busy at the moment"
776 Lunch 100 13 "At lunch"
777 Holiday 100 15 "On holiday"
778 Away 100 17 "Away for a few days"
779 Not available 100 19 "Not available"



Voice Mail messages:

Dirno Feature Message Group Group Index Default english ASVP message
660 Call switchboard 110 1 "Contact the switchboard"
661 Call telephone 110 2 "Call telephone number"
663 Call home 110 6 "Call home"
664 Call your spouse 110 7 "Call your spouse"
666 Call me 110 10 "Call me on number..."
667 Remember meeting 110 12 "Remember meeting"
668 Fax for you 110 14 "There is a fax for you"
669 Deliveries 110 15 "There are deliveries for you"

Record customized messages from an intercom station

From a SuperUser station it is possible to modify or add new audio messages. The default directory number for the recording function is 8180.

Dial Feature Message Group Group Index Default english ASVP message
8180 + 9550 Auto-attendant 110 1 "Contact the switchboard"
8180 + 623 Send Call request 110 2 "Call telephone number"
8180 + 70 Station reset 110 6 "Call home"
8180 + 8191-8199 Alarm Message 1-9 110 7 "Call your spouse"
8180 + 771-779 Abscence messages 110 10 "Call me on number..."
8180 + 660 - 669 Voice messages 110 12 "Remember meeting"


To be able to do recording, the station must have access to features 111 and 114 in its Class of Service settings.

Licenses

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