Fault Monitoring (Zenitel Connect)
From Zenitel Wiki
Zenitel Connect can report system faults to a designated ITSV-4 or ITSV-5 device. Fault notifications are delivered as voice mail messages using the built-in Voice Mail application on the ITSV unit.
Fault Monitoring allows operators to receive and acknowledge faults directly from the ITSV device without requiring access to the Zenitel Connect web interface.
Configuration
Navigate to Devices and Connections > Configuration and select the desired ITSV-4 or ITSV-5 device from the device list.
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Only ITSV-4 and ITSV-5 devices can be configured as fault monitoring receivers. |
Click the Fault Monitoring icon 
to open the configuration pane. In the configuration pane, select which devices should be monitored by moving them from the Available Devices list to the Monitored Devices list.
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| Selecting which devices to monitor |
Next select the Buttons icon 
and enter the Directory Service code for Fault Status in the Fault Menu field. The default the code is 79890.
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| Enter Fault Menu code |
Receiving Fault Notifications
When Zenitel Connect detects a fault on one of the monitored devices, a voice mail message is automatically generated and delivered to the designated ITSV device.
A new voice mail notification is indicated by:
- A short notification tone.
- Flashing red Message Waiting lamp on the upper-right corner of the ITSV unit.
- A voice mail notification icon
Reviewing and Acknowledging Faults
Open the Voice Mail application by pressing the dedicated Voice Mail icon. 
The Fault Status box provides a summary of the current fault status. In the example below, there is 1 acknowledged fault and 2 unacknowledged faults. The number on the left indicates acknowledged faults, while the number on the right indicates unacknowledged faults.
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| Fault Status showing 1 acknowledged fault and 2 unacknowledged faults. |
Press the Fault Status box to open detailed information about the faults.
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| Device fault displayed on an ITSV unit |
When the fault details are displayed, the operator can use the following keypad commands:
- 7 – Previous fault
- 8 – Acknowledge fault
- 9 – Next fault
Acknowledging a fault from the ITSV device has the same effect as acknowledging it from the Zenitel Connect Fault Management page. If the fault is still active, it will remain in the list until the condition has been corrected.
Voice Mail Notification
The current fault status can also be viewed from the Android notification panel by swiping down from the top of the ITSV touchscreen.
The Voice Mail notification displays the number of acknowledged faults (Normal) and unacknowledged faults (Urgent).
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| Voice Mail notification showing fault status. |