ITSV-3 (Edge)

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ITSV-3 unit in IC-EDGE System

This article describes how to set up the ITSV-3 unit in an IC-EDGE System.


No license is required for the ITSV-3, as long as the total number of Zenitel devices in the system is 32 or less. For devices above 32 an Intercom Extension license (1009661001) is required.

Edge Controller configuration

You need to manually add the ITSV-3 to the Edge Controller.

  • Log on to the Edge Controller
  • From the menu Edge Controller > System Configuration > Directory, under the Manually Added Devices section, press the "+" button
  • Select Vingtor-Stentofon Device from the dropdown list
  • Modify Number and Name as required
  • Optionally one can add a SIP Password. If a password is entered, one have to manually enter the same password in the SIP Authentication Password field in the ITSV-3 unit. The password is used as authentication during the registration process.
  • Press Save to store the new device in the Edge Controller
Adding new ITSV-3 unit to the Edge System

Basic Configuration of the ITSV-3

Network settings

  1. Power up the ITSV-3 unit
  2. Push on the touch screen, and select Settings > Status > Network status and make a note of the IP address.
  3. Open a web browser on your computer, enter the IP address into the address bar (e.g. "" or "") and click Enter.
  4. Enter the user name (default: admin) and password (default: alphaadmin) in the pop-up dialogue box and click Login
  5. The very first time you log in you are prompted to change the password.
Note icon Make sure to make a note of the new password!

6. Select Network Settings > Ethernet Settings to configure the phone to use DHCP (obtain an IP address automatically) or Static IP address.
Network settings in the ITSV-3 phone

SIP account

  1. Select Account > Account 1 > General Settings tab
  2. Account active: Enable
  3. Account name: Is shown in the LCD screen to identify the account
  4. SIP Server: Enter the IP address of the Edge Controller
  5. SIP User ID: Must match the number entered in the Edge Controller
  6. SIP Authentication ID: This ID is identical to the "SIP User ID"
  7. SIP Authentication Password (Optionally). If a password is entered, one have to enter the same password in the SIP Password field of the Edge Controller. The password is used as authentication during the registration process.
  8. Display Name: This text is shown as Caller ID when placing a call
  9. Press Save, then Apply to activate the settings
Setting up a SIP account in the ITSV-3

Video from Turbine intercom TCIV/TCIV+

The ITSV-3 will by default show video from a Turbine station (TCIV/TCIV+) when a call is established. No configuration is required.

Preview of video

Note icon The Auto Preview settings below will work on point to point calls only, not when calling multiple stations in parallel using the Ring List feature

Auto Preview
There are options to preview video during the ringing of an incoming call. Log on to the web interface of the ITSV-3, and select Account > Call Settings tab > Auto Preview:

  • No: The video from the caller is shown when the call is established. (Default)
  • Yes: The video from the caller is shown during ringing, and audio from the caller is heard. No ringing tone at the ITSV-3. It is still ringing at the caller side until the call is answered.
  • Yes with Ringing: The video from the caller is shown during ringing, but audio from the caller is not heard.

Manual Preview
During an incoming call the user can tap on the "PREVIEW" button in the display to open the audio and video from the caller without answering the incoming call. It is still ringing at the caller side until the call is answered.

  • To enable Manual Preview, log on to the ITSV-3 web interface, select Phone Settings > Call Settings > and set Special Function for Incoming Call = "Preview".

Disable own view
By default you will see yourself in a small window of the screen during a video call. If you want to disable seeing yourself:

  • Log on to the web interface of the ITSV, and select Account > Call Settings > and set Video Layout = "Only Display Remote Screen"

Door Opening feature

During conversation with a Zenitel Door Intercom (Turbine or INCA), the integrated relay of the door station can be operated by pressing digit "6" on the keypad of the ITSV-3. As the Door Stations by default are configured to trigger on DTMF "6", no additional configuration is required for the Door Opening feature.

If there is a need to restrict which stations should be allowed to do Door Opening, this can be configured via Device Profiles.

See Relay Settings to modify the relay operation if required.

Door Open button:

  • One can add a "Door Open" button on the screen during a call, then the operator can activate Door Opening by a single key press.
  • This function require firmware or later


  • Go to Value Added Service, and set the following parameters:
Enable "Open Door" button

Group Call

The ITSV-3 can be configured to receive announcement audio using the Group Call features.

The video below shows how to configure group call reception at the ITSV-3:

The Edge Controller transmits group call audio using IP multicast technology. Each group call uses its own unique multicast IP address. The multicast IP address can be found by logging on to the Edge Controller, and navigate to Edge Controller > Group Calls.

Multicast address used by 84 - All Call. Each group call has its own unique address.

Make a note of the multicast addresses, then log in to the ITSV-3 station, and navigate to Phone Settings > Multicast Paging. Set "Multicast Paging Codec" = G722:

Set codec to G.722

Press Save and Apply.

Navigate to Phone Settings > Multicast Paging > Multicast Listening tab, and enter the multicast address(es) found in the Edge Controller as indicated in the screen shot below:

Enter the multicast addresses in ITSV-3

Press Save and Apply.
Then Reboot the ITSV-3 phone for the new settings to take effect.

When a group call is activated, the ITSV-3 will automatically play the audio in the loudspeaker. The display of the ITSV will show the text of the group call as entered in the "Label" field next to the multicast IP address.

If the ITSV is busy in a regular call when a group call is made, it will by default not play the group call audio. However, if Paging Barge (see screen shot above) is set to value "2" or higher, the current call will be placed On Hold, and the group call audio will be played. When the group call is ended, the ITSV user must press the Hold button to resume the call.

Call Forwarding

You can toggle Call Forwarding On/Off by means of the DND (Do Not Disturb) button on the phone.

Swipe a finger from the top of the screen downwards to access the DND button.

The DND button

When DND is activated there is a red banner across the top of the screen.

Red banner shows that DND is activated

Configuration of DND:
In the Account settings,select the actual account. Under the Call Settings tab activate Call Forwarding when DND (Do Not Disturb) is turned on, and to which number the call should be forwarded to:

Activate Call Forwarding to number 12 when DND is activated

In the same configuration page you can activate Call Forwarding:

  • When Busy
  • When the call is Not answered within a preset time

Call Forwarding can also be configured from the touch screen. Select: Settings. In the Features section select Call Forwarding, then the choose the account.

View video outside a call

One can monitor a camera stream without having to call the Video intercom. This is achieved by using the built-in web browser in the ITSV.

  1. From the desktop menu of the ITSV, open the web browser, and enter the Video url of the camera in the address bar. One have to use HTTP/MJPG. The video should now show on the screen.
  2. Bookmark the page by clicking on the 5-tagged star. Give the bookmark a descriptive name, e.g. "Backdoor".

ITSV address camera2.png
Entering video url

3. Open the Bookmark manager, and press and hold the newly created bookmark. Then select "Add shortcut to home".

ITSV address camera3.png
Make a shortcut

4. The bookmark is now available from the desktop of the ITSV. Simply press the bookmark to start the video.

ITSV address camera4.png
Bookmarks available on the desktop

Video Configuration for IP Video Door Station (1401110100)

The ITSV Video intercom can be configured to show video image from the IP Video Door Station - 1401110100 using MJPEG video format. The camera should have a static IP address.

The directory number of the Video Door Station must be defined in the Camera List, together with the URL of the camera of the Video Door Station. When a call is received, the phone will look up in this Camera List, and find the correct URL for the associated camera, and stream the video directly from the camera.

  • Select Value-added Service > Add
  • Set "Door System Type" to Vingtor Stentofon
  • You also might want to change the default System Ringtone to something else than DingDong when receiving call from the stations defined in this list.
Define "Vingtor Stentofon" as Door System

  • Press the button Configure to open the Camera List
  • In the Camera List, enter the directory number of the Video Door station and the camera URL:
Enter the directory number and the camera URL in the table

  • Select OK, then Add (or Save) to save the configuration.
  • If Enable Preview is checked, the video will be displayed also during incoming ringing. This requires that Enable Preview is check also in the Value-added Service > General Settings page.

URL used by the IP Video Door Station (1401110100):

  • URL - authentication disabled:
    • http://<IP address of the camera>/mjpg/video.mjpg.
    • Example:
  • URL - authentication enabled:
    • http://<user>:<password>@<IP address of the camera>/mjpg/video.mjpg.
    • Example: http://admin:1234@

Configuration of the CP-CAM camera

In the camera the authentication for the image/video display can be enabled or disabled.

  • Log on to the CP-CAM camera (default username: admin, password: 1234)
  • Select System Settings > Network > System, and set Authentication required for Picture/Video to No or Yes as preferred.
Enable/disable authentication.

Set the resolution to 640 x 480 pixels:

  • Select System Settings > Camera, and set "Mode" to VGA (640 x 480).
Set resolution to VGA 640 x 480.

Using ITSV-3 as operator station

In IC-EDGE it is possible to use the ITSV-3 as operator station in systems which are integrated with a VMS or an access control system.

Note icon

The description in this paragraph has now been tested with several integrations; before deployment it is however important to test this to ensure satisfactory operation on site.

To be able to use the ITSV-3 as an operator intercom, select the Account in use, select the Advanced Settings tab, and set Allow Unsolicited REFER = Enabled

ITSV-3 enabled for data command to setup a call


  • Not able to call to the ITSV-3 phone from an intercom station. The call is rejected:
    • Check the Device Profiles > Outgoing Calls Allowed setting. By default some profiles are not allowed to call other profiles.
  • No video: The ITSV should show video from a TCIV and TCIV+ station when a call is established, without having to do any configuration. However, if no video is present during a call, check the following:
    • ITSV-unit:: Log in to the ITSV-3 and navigate to Account > Account 1 > Call Settings, and verify that Enable Video Call is set to "Default", and that Start Video Automatically is enabled.
    • TCIV Video station: Log on to the Edge Controller, and select Edge Controller > System Configuration > Special Settings. Under the Video column, select Show/Hide Settings for the station you want to configure. In the Secondary Stream Settings section, verify that Video mode = "SIP Call H.264".