Mitel MX-ONE

Introduction

Zenitel intercom devices operating in SIP mode can be registered to the Mitel MX-ONE system, enabling critical communication features to become part of the overall communication platform. This allows users to receive intercom calls, initiate calls to intercom units, and incorporate intercoms, IP speakers, and network amplifiers into live broadcast paging.

Alternatively, the Zenitel devices can be registered to a Zenitel Connect Pro (ZCP) or an ICX-AlphaCom server, and communicate with Mitel MX-ONE using SIP trunking.

Firmware versions

The interoperability test has been using:

• Zenitel device Version 9.2.3.0
• ICX-AlphaCom Version 1.4.3.3
• Zenitel Connect Pro Version 1.6.0
• Mitel MX-ONE Version 7.8 SP1.
• Mitel SIP phones Version 6.5 GA.

Devices

Zenitel offers product families, where devices share electronics across different device types. Thus, support for the below mentioned devices means that a family of products are supported.

The operation of the following Zenitel devices have been tested and verified with Mitel MX-ONE:

• TCIS-2 - Door intercom. Family: Zenitel devices based on the IMX28 processor.
• TCIV-3+ - Door intercom with camera. Family: Zenitel devices based on the IMX8 processor.
• IPDMH-V2 - Desktop intercom. Family: Zenitel devices based on the IMX6 processor.
• ZIPS-HHO - IP Speaker, Long horn. Family: Zenitel devices based on the IMX8M Nano processor.
• ENA2100-AC2 Amplifier - Network amplifier. Same family as the ENA2200-AC2 Amplifier and ENA2400-AC2 Amplifier
• ITSV-4 - Desktop video intercom. Including ITSV-5.

The following Mitel devices have been used during interoperability testing:

• Mitel 6867i
• Mitel 6940

Zenitel Devices registered to Mitel MX-ONE

Main Functionality

The following features has been verified during interoperability tests:

• SIP Registration including Password
• Point to point audio calls from a Zenitel device to a Mitel IP phone, and vice versa
• Parallel ringing: Call to a Ringing Group in Mitel from a Zenitel device
• ​Hold/retrieve intercom calls
• ​Transfer intercom calls
• In Mitel phone display intercom calls waiting
• Call Forwarding
• Triggering relay/output on Zenitel device during the call (e.g. press "6" to open door)
• Live Broadcast from a Mitel IP phone to a group of Zenitel devices, or to a mixed group of Mitel phones and Zenitel Devices. This includes Zenitel IP Speakers and ENA network amplifiers.

Video calls from a TCIV+ to a Mitel phone remains to be verified.

Configuration of Zenitel Device

SIP Account

Log in to the Zenitel device and enter SIP account parameters. Minimum configuration:

Account settings

• Name: The Caller ID when making a call (Any text)
• Number (SIP Id): The extension number as defined in Mitel MX-ONE
• Server Domain (SIP): The IP address of the Mitel MX-ONE

Multicast settings in Zenitel device (Broadcast audio)

A Zenitel device can play audio from a broadcast started from a Mitel IP phone. You need to know the multicast address and the port number used in the broadcast, and enter these in the web interface of the Zenitel Device. The default audio codec used by Mitel is G.722. Enable Advanced Configuration mode, and navigate to SIP Configuration > Multicast Paging:

Multicast settings

For more details see the article Multicast Paging

Multicast configuration in Mitel MX-ONE (Broadcast audio)

How to enable Multicast call on Mitel SIP Devices (Paging Call):

• To specify the address the phone should listen to, its necessary to insert a few lines in the phone config file. Ether the startup.cfg (If it should apply for all, or in model or mac specific file.
• In this parameter You can add up to 5 addresses / ports number that the SIP device shall listen to.

paging group listening: 224.0.0.2:61000,224.0.0.2:62000,224.0.0.2:63000,224.0.0.2:64000

Here are 4 addresses, separated by “ , “. All addresses have to be in same line.

To initiate the Paging Call (Multicast) its defined in same files, by this as an example. There is no limit to how many keys that can be initiated, other than the physical keys on the device.

We are here using topsoftkey, but others key can be utilized too.

topsoftkey6 type: paging topsoftkey6 label: SOS Call topsoftkey6 value: 224.0.0.2:61000 topsoftkey7 type: paging topsoftkey7 label: Building A topsoftkey7 value: 224.0.0.2:62000 topsoftkey8 type: paging topsoftkey8 label: Building B topsoftkey8 value: 224.0.0.2:63000 topsoftkey9 type: paging topsoftkey9 label: Top Floor topsoftkey9 value: 224.0.0.2:64000

Consult the Mitel 6800/6900/6900w Series SIP Phones ADMINISTRATOR GUIDE for more in depth description.

SIP Trunking

Zenitel intercom devices may be registered to a Zenitel Connect Pro (ZCP) or an ICX-AlphaCom server, and communicate with Mitel MX-ONE using SIP trunking.

Main Functionality

The following features has been tested and verified when calling over a SIP Trunk:

• Point to point audio calls from a Zenitel device to a Mitel IP phone, and vice versa
• In a Mitel phone:
  • ​Hold/retrieve intercom calls
  • ​Transfer intercom calls
  • Display intercom calls waiting
  • Call Forwarding of intercom calls
• Triggering relay/output on Zenitel device during the call (e.g. press "6" to open door)
• From a Zenitel device, call the Ringing Group feature in ICX-AlphaCom. The ringing group can include both Zenitel devices in the ICX-AlphaCom and Mitel phones in the Mitel MX-ONE (*).
• From a Zenitel device, call the Ringing Group Feature feature in Mitel. The ringing group includes Mitel phones in the Mitel MX-ONE.
• Live Broadcast from a Mitel IP phone to a group of Zenitel devices in ICX-AlphaCom or Zenitel Connect Pro. The broadcast cannot include members both in the Zenitel system and in the Mitel system.

(*): The Mitel phones must be defined as SIP Trunk Stations in the ICX-AlphaCom. When using ZCP the Mitel phones can not be included in the Ringing Group of the ZCP.

In general the SIP trunking in Zenitel Connect Pro supports video calls. The SIP trunking in ICX-AlphaCom does not support video calls.

SIP Trunk configuration - Zenitel Connect Pro

For configuration of SIP Trunk in Zenitel Connect Pro, see SIP Trunk (Zenitel Connect Pro).

SIP Trunk configuration - ICX-AlphaCom

For configuration of SIP Trunk in ICX-AlphaCom, see SIP trunk node - configuration.

SIP Trunk configuration - Mitel MX-ONE

This paragraph describes the setup the SIP trunk from MX-ONE 7.8 SP1 or newer.

If the MX-ONE system has lower version than the 7.8 SP2, it’s necessary to manual add the SIP trunk profile zenitel-icx.conf. Please make sure that Your Mitel Partner have installed the Zenitel-ICX profile. You can download the profile file zenitel-icx.conf from the Download page under the Interface modules section. In the MX-ONE 7.8 SP2 SW version, the Zenitel-ICX profile has been added by Mitel. The same profile is used towards the Zenitel Connect Pro and the ICX-AlphaCOm systems.

Also that the numbers that will be used have been initiated. We use access codes 10 to 13 here as destinations to be able to dial extension on the Zenitel-ICX that begin with that. Our numbers in Zenitel-ICX are 100 to 130. Set the correct number length in the Mx-ONE system. In our case min & max = 3.

Log into PM, and then to the correct MX-ONE subsystem, under Telephony > External Lines.

SIP Trunk configuration

Then choose Add: Choose SIP in the drop down menu, and then Zenitel-Icx Profile.

SIP Trunk configuration

Press Next, and give the Route a name, e.g. Zenitel-ICX (same as the profile).

We use route 1 as the route to Zenitel-ICX, here you choose the routes that are available, or what data that has been decided in the architectural meeting. Here you see that the steps have decreased from 9 to 4. That’s by purpose, we made it as easy as possible to integrate the Zenitel-ICX to the Mitel MX-ONE.

SIP Trunk configuration

Press Next. Here You will need to add the number of trunk lines, 1-30 means that we add 30 channels to this Route. And these lines are in server 1 (We only have 1 server in this example):

SIP Trunk configuration

Press Next. Add the IP address of your Zenitel-ICX system, and press Apply.

SIP Trunk configuration

This will show that the route has been initiated with the data you decided. Press Done:

SIP Trunk configuration

Now we need to set the destination. We will only set the destination 10 for this example, use the number you will have for your system: Go to Destination:

SIP Trunk configuration

Then press Add:

SIP Trunk configuration

Make sure that it is a destination, se picture, then press Next:

SIP Trunk configuration

Choose the destination and the SIP route, then press Next:

SIP Trunk configuration

Then set the data you have decided, then Press Apply. We use the following settings:

SIP Trunk configuration

SIP Trunk configuration

After this: the system will be intergrated, and its possible to dial 100 to 109 to reach Zenitel-ICX and we can also dial from Zenitel-ICX to the MX-ONE extensions.