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USB Hardware Key (Sentinel Dongle)
...ization failed"''' or '''"RNBOsproInitialize Status - 12"''' when starting AlphaPro, it means that the driver for the USB Hardware Key (Sentinel Dongle) is mis The driver is included with the AlphaPro software installation, but has to be installed separately. See [[AlphaPro_-

1 KB (181 words) - 10:33, 19 January 2024
How to restore the AlphaCom password
In case the password to access the AlphaCom from [[AlphaPro]] or from the [[AlphaWeb|Web interface]] is lost, please contact [mailto:al [[Category: Troubleshooting]]

359 bytes (49 words) - 13:34, 30 October 2019
1-3c. IP Stations – SoftClient (solution)
*In AlphaPro go to '''Users & Stations''', and select physical number 40; 140 Station 40 [[File:1-3c solution2.PNG|thumb|left|400px|AlphaPro: Users & Stations window]]

1 KB (209 words) - 10:04, 30 June 2022
1-3d. IP Stations – SIP Station X-Lite (solution)
*In AlphaPro go to '''Users & Stations''', and select physical number 41; 141 Station 41 [[File:1-3d solution1.png|thumb|left|400px|AlphaPro: Users & Stations window]]

1 KB (195 words) - 10:05, 30 June 2022
Reset and Set Node buttons fail
...ystem, when using the '''Reset''' button or the '''Set Node''' button from AlphaPro, the communication to the server fails, and you get an error message. *When "Node Type" = "AlphaCom or AlphaCom XE, the AlphaPro is using TCP port 60001 for communication with the server. Port 60001 is th

1 KB (153 words) - 10:59, 24 October 2023
MultiModule over IP: Master module cannot find the Slave module
A: In AlphaPro, '''Exchange & System''' > '''Serial Ports''' select ''Inter Module'' proto [[Category: AlphaCom Troubleshooting]]

372 bytes (52 words) - 14:15, 8 October 2019
Reports window doesn't show
...indow outside the visible area of the monitor. To reset these settings the AlphaPro.ini file can be deleted. Delete the AlphaPro.ini file. The file will recreate itself when AlphaPro starts the next time. Thus also showing the Reports window correctly.

812 bytes (125 words) - 10:59, 24 October 2023
1-3b. IP Stations – Substations (solution)
*In AlphaPro go to '''Users & Stations''', and select physical number 39; 139 Station 39 [[File:1-3b solution3.PNG|thumb|left|400px|AlphaPro: Users & Stations window]]

2 KB (336 words) - 10:04, 30 June 2022
Genetec Sipelia - ICX-AlphaCom integration
...om stations is in the Security Center and does not need any programming in AlphaPro. ...om stations is in the Security Center and does not need any programming in AlphaPro.

2 KB (302 words) - 15:07, 26 June 2023
AlphaPro - Installation
...er off-line, and at a later stage upload this programming into the server. AlphaPro does not extend the [[AlphaCom Feature List|features]] of the server, it fi AlphaPro version 12.0.3.3 supports the following Operating Systems:

4 KB (532 words) - 00:28, 18 January 2021
Changes are not applied after Send operation
...ave to look at one symptom in Alphapro itself. There are red highlights in Alphapro showing that there are changes made in the node that have not been send yet Depending on the way you installed Alphapro and how policy settings are on your machine there might be rights issues. T

1 KB (206 words) - 10:40, 24 October 2023
(500) Internal Server Error
...(500) Internal Server Error" when doing a SendAll or GetAll operation from AlphaPro, it can be due to several reasons: 2. Redundant Server (IPHA) system: The error message appears if AlphaPro version 12 (or newer) is configured to communicate with the Secondary serve

1 KB (209 words) - 10:53, 24 October 2023
DAK key programming not working after SendAll
* Open '''AlphaPro''' -> '''Exchange''' '''& System''' -> '''System''' [[Category:AlphaPro Troubleshooting]]

870 bytes (139 words) - 10:54, 24 October 2023
Wacs freeze when starting a SendAll or SendChg
* Open the Windows explorer and browse to your AlphaPro install directory * Go back to AlphaPro and start wacs again by clicking on the communication button.

1 KB (219 words) - 11:00, 24 October 2023
1-3a. IP Stations – Master Stations (solution)
*In AlphaPro go to '''Users & Stations''', and select physical number 37; 137 Station 37 [[File:1-3a solution5.png|thumb|left|400px|AlphaPro: Users & Stations window]]

3 KB (406 words) - 10:04, 30 June 2022
File Creation Error (AlphaPro)
[[Category:AlphaPro Troubleshooting]]

574 bytes (84 words) - 10:56, 24 October 2023
AlphaCom
* [[AlphaPro Link Layer]] * [[AlphaCom Troubleshooting|Troubleshooting]]

1 KB (155 words) - 13:31, 15 August 2017
Occasional blue-screen when opening/closing communication
...unication to AMC. This is caused by a conflict between a component used in AlphaPro and a Serial Port on the PC. The component is an Virtual Serial Port Active This applies to AlphaPro 10.00 - 10.27.

1 KB (207 words) - 10:58, 24 October 2023
Wacs crash with error messages about 16 bit subsystem or ntvdm.exe
[[Category:AlphaPro Troubleshooting]]

615 bytes (95 words) - 11:00, 24 October 2023
Physical number 5 and 6 (AlphaCom E7)
:* In AlphaPro, select '''Exchange & System''' -> '''Boards''' [[Category: AlphaCom Troubleshooting]]

1 KB (202 words) - 12:35, 27 August 2020

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